Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 3698 | 4/29/2021 1:42:20 PM | 7/21/2021 12:23:00 PM | no valid query details submitted | no valid query details submitted | 27 | 3 | 3143 | 17 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-29T13:42:07.774Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-14T08:23:13.011Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:23:13.840Z"}] | 1 | 44 | 7/21/2021 12:23:00 PM | 17 | 14 | |||||||||||||||||||||||
| 3697 | 4/29/2021 12:54:40 PM | 2/18/2022 10:16:59 AM | High consumption | Kindly assess a high consumption for the period 201912-202006<div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 3142 | 74 | 3 | 23 | 1 | 67 | 1676 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-29T12:54:28.092Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-13T09:02:19.170Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-13T09:03:19.903Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-13T09:16:01.675Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T08:07:55.072Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-18T10:16:33.562Z"}] | 1 | 101 | 214 | 2/18/2022 10:16:59 AM | 172 | 214 | |||||||||||||||||||||
| 3696 | 4/29/2021 12:44:10 PM | 3/22/2022 7:09:10 AM | 6 MONTHS POLICY ELECTRICITY | 6 MONTHS POLICY ELECTRICITY<br/><b>Journal Number</b>: [479361]<br/><b>Journal Amount</b>: [580293.66] | 27 | 3 | 3141 | 2 | 2 | 23 | 2 | 101 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-04-29T12:44:12.861Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-04-29T12:48:44.476Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-04-29T12:50:21.335Z"}] | 2 | 101 | 3/22/2022 7:09:10 AM | 2 | 2 | |||||||||||||||||||||||
| 3694 | 4/29/2021 12:36:12 PM | 7/21/2021 12:21:55 PM | no valid query details submitted | no valid query details submitted | 27 | 3 | 8 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-04-29T12:36:15.080Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-14T08:23:42.105Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:22:06.724Z"}] | 1 | 44 | 7/21/2021 12:21:55 PM | 8 | 14 | ||||||||||||||||||||||||
| 3692 | 4/29/2021 12:21:37 PM | 4/29/2021 12:21:39 PM | 1 | [{"op":"R","uid":"31","un":"xolanit","dt":"2021-04-29T12:21:39.115Z"}] | 31 | ||||||||||||||||||||||||||||||||||||
| 3691 | 4/29/2021 12:09:17 PM | 11/22/2021 8:07:28 AM | High consumption | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 3140 | 74 | 2 | 23 | 1 | 67 | 1675 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-29T12:09:05.393Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T08:06:53.481Z"}] | 9 | 123 | 14 | 11/22/2021 8:07:28 AM | 172 | 14 | |||||||||||||||||||||
| 3690 | 4/29/2021 12:00:06 PM | 11/22/2021 8:06:30 AM | 6 Months Policy | Kindly assess a Six Months Policy for the period 201911-202103 | 30 | 3 | 3139 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-29T11:59:54.308Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T08:06:21.851Z"}] | 1 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 3689 | 4/29/2021 11:40:59 AM | 7/3/2022 9:30:49 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH CONSUMPTION OF WATER. STATES THAT FEBRUARY 2021 READING NOT TAKEN INTO ACCOUNT.<div><br></div><div>QRC Response:<br><div>Feb 2021 charged consumption for 92 days (3 months) and in order.</div><div>Old meter removed in the same month and interims reversed with processing of actual readings,</div><div>April 2020 reading rectified and over read adjustment passed Aug 2020 with a credit of -R10,173.83 (including vat).</div><div><br></div><div>Acc in order and query closed</div><div><br><div><br></div></div></div> | 27 | 3 | 3138 | 11 | 2 | 23 | 1 | 67 | 1674 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-29T11:40:48.042Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-29T11:42:45.222Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T08:05:42.197Z"}] | 1 | 101 | 14 | 7/3/2022 9:30:49 AM | 3 | 3 | |||||||||||||||||||||
| 3688 | 4/29/2021 11:09:31 AM | 3/22/2022 7:09:10 AM | WATER QUERY LEAK CREDIT PASS | WATER QUERY LEAK CREDIT PASS 2019.11 - 2020.11 AVE 17<br/><b>Journal Number</b>: [246741]<br/><b>Journal Amount</b>: [57229.44] | 27 | 3 | 3137 | 2 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-04-29T11:13:39.248Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-04-30T07:03:54.845Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-04-30T14:14:35.457Z"}] | 1 | 96 | 3/22/2022 7:09:10 AM | 2 | 2 | |||||||||||||||||||||||
| 3687 | 4/29/2021 10:59:51 AM | 11/22/2021 8:05:04 AM | water | cr wa 12/2019/10/2020<br/><b>Journal Number</b>: [479478] | 27 | 3 | 3136 | 12 | 2 | 23 | 1 | 50 | 1671 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-04-29T10:59:53.963Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-04T09:10:11.100Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T08:05:04.003Z"}] | 1 | 96 | 11 | 11/22/2021 8:05:04 AM | 12 | 11 | |||||||||||||||||||||
| 3686 | 4/29/2021 10:41:47 AM | 5/19/2022 7:53:10 AM | SEWERAGE QUERY | SEWERAGE QUERY | 30 | 3 | 3135 | 2 | 23 | 93 | 105 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-29T10:45:55.355Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-04-29T10:46:55.644Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T08:04:11.504Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2022-05-10T12:05:47.049Z"}] | 93 | 50 | 14 | 14 | |||||||||||||||||||||||||
| 3684 | 4/29/2021 10:38:13 AM | 3/28/2022 7:23:36 AM | LEAK CREDIT | LEAK CREDIT DONE<br><b>Journal Number</b>: [427167].<table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 13 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-04-29T10:38:16.695Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T08:03:05.619Z"}] | 9 | 123 | 14 | 3/28/2022 7:23:36 AM | 13 | 14 | |||||||||||||||||||||||
| 3685 | 4/29/2021 10:36:02 AM | 11/22/2021 8:02:31 AM | water | leak credit wa <br/><b>Journal Number</b>: [315039] | 27 | 3 | 3134 | 12 | 2 | 23 | 1 | 50 | 1670 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-04-29T10:36:04.608Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-04T09:10:50.227Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T08:02:31.634Z"}] | 1 | 96 | 11 | 11/22/2021 8:02:31 AM | 12 | 11 | |||||||||||||||||||||
| 3683 | 4/29/2021 10:35:06 AM | 4/29/2021 10:35:09 AM | 2 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-04-29T10:34:54.612Z"}] | 21 | ||||||||||||||||||||||||||||||||||||
| 3680 | 4/29/2021 10:13:40 AM | 3/22/2022 7:09:10 AM | water query 6 months policy | 6 months policy<br/><b>Journal Number</b>: [479361] | 27 | 3 | 2 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-04-29T10:13:40.831Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-04-29T12:22:37.267Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-04-29T12:34:47.006Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-04-29T12:49:34.342Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-05-07T13:58:02.643Z"}] | 1 | 95 | 3/22/2022 7:09:10 AM | 2 | 2 | ||||||||||||||||||||||||
| 3676 | 4/29/2021 10:13:37 AM | 8/2/2021 8:41:42 AM | Journal corrections | Correction to journal BJ71204725<div>journal processed 05/05/21</div> | 27 | 3 | 3132 | 75 | 2 | 23 | 12 | 108 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-29T10:13:21.084Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T08:37:52.914Z"}] | 12 | 108 | 8/2/2021 8:41:42 AM | 173 | 2 | |||||||||||||||||||||||
| 3682 | 4/29/2021 10:11:50 AM | 3/22/2022 7:09:10 AM | water | credit water 06/2015<br/><b>Journal Number</b>: [901041]<br/><b>Journal Amount</b>: [121196.61] | 27 | 3 | 3131 | 2 | 2 | 23 | 1 | 65 | 1669 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-04-29T10:11:52.677Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-04-29T10:19:06.728Z"},{"op":"R","uid":"756","un":"nontandazos","dt":"2022-01-31T07:51:45.746Z"}] | 1 | 65 | 3/22/2022 7:09:10 AM | 2 | 756 | ||||||||||||||||||||||
| 3681 | 4/29/2021 10:08:35 AM | 2/2/2022 12:28:44 PM | High water consumption | Kindly investigate high water charges raised on this account.<table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 2 | 23 | 1 | 67 | 1667 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-04-29T10:08:22.881Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T08:01:18.147Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | ||||||||||||||||||||||
| 3679 | 4/29/2021 9:55:29 AM | 5/19/2022 7:53:10 AM | QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 3130 | 18 | 2 | 23 | 8 | 61 | 1666 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-29T09:59:37.497Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-04-29T10:01:08.690Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T08:00:23.472Z"}] | 9 | 123 | 14 | 5/19/2022 7:53:10 AM | 18 | 14 | |||||||||||||||||||||
| 3678 | 4/29/2021 9:43:29 AM | 4/12/2022 9:39:10 AM | water query | water query<div>6 months policy journals done for 201912& 202010</div><br/><b>Journal Number</b>: [815090]<br/><b>Journal Amount</b>: [-R975.01] | 27 | 3 | 3129 | 4 | 2 | 23 | 1 | 67 | 1664 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-29T09:43:17.720Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-29T09:44:02.883Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T07:59:29.398Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-16T09:16:35.469Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-16T10:14:51.744Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-21T07:26:53.920Z"}] | 1 | 101 | 3 | 4/12/2022 9:39:10 AM | 4 | 3 |