Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 4090 | 5/12/2021 10:40:57 AM | 5/17/2022 8:51:08 AM | Water query - Double charge | Water query - Double charge . Journal processed and approved. Query resolved. | 27 | 3 | 3472 | 20 | 2 | 23 | 1 | 67 | 2013 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-12T10:40:35.983Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:27:40.523Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T10:40:50.918Z"}] | 1 | 101 | 214 | 5/17/2022 8:51:08 AM | 20 | 214 | |||||||||||||||||||||
| 4088 | 5/12/2021 10:30:35 AM | 2/13/2022 8:41:41 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH WATER CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE. | 27 | 3 | 3469 | 14 | 2 | 23 | 1 | 67 | 2008 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-12T10:34:26.167Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:27:08.839Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-13T08:38:34.114Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-13T08:41:24.081Z"}] | 1 | 101 | 13 | 2/13/2022 8:41:41 AM | 14 | 13 | |||||||||||||||||||||
| 4089 | 5/12/2021 10:19:03 AM | 8/17/2022 1:06:24 PM | Water query : Water leak | Water query : Water leak | 27 | 3 | 3471 | 7 | 2 | 23 | 1 | 67 | 2007 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-12T10:18:42.268Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-12T10:18:50.875Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-12T10:19:47.814Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-12T10:19:48.216Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-12T10:19:51.235Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-30T08:39:17.685Z"}] | 1 | 67 | 5/17/2022 8:51:08 AM | 136114 | 20 | 3 | |||||||||||||||||||||
| 4080 | 5/12/2021 10:15:34 AM | 3/6/2023 8:21:56 PM | Water query - Overcharge | Water query - Overcharge<br><b>Journal Amount</b>: [31568.50]<div>QRC Response </div><div><b><u>Incorrect removal done period 20210608-20211008</u></b></div><div>Water has been adjusted with a CR of R 1 738.01 (Inclusive of vat)</div><b>Journal Number</b>: [740899] | 27 | 3 | 3470 | 17 | 2 | 23 | 1 | 67 | 2004 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-12T10:15:13.452Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-12T10:16:39.869Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-12T10:16:47.158Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-10-08T06:09:55.596Z"}] | 1 | 96 | 3/6/2023 8:21:34 PM | 8 | 8 | ||||||||||||||||||||||
| 4087 | 5/12/2021 9:58:08 AM | 8/14/2021 9:08:09 AM | HIGH ELECTRICITY CONSUMPTION | CONSUMER QUERYING HIGH ELECTRICITY CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE.<div>El reading updated and the bigger consumption were charged where the readings were taken for more than one month .Query will be closed.</div> | 27 | 3 | 3468 | 14 | 2 | 23 | 2 | 51 | 1999 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-12T10:01:59.129Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-14T08:53:56.993Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-14T09:06:16.070Z"}] | 2 | 51 | 8/14/2021 9:08:09 AM | 14 | 12 | ||||||||||||||||||||||
| 4086 | 5/12/2021 9:47:39 AM | 5/12/2021 9:48:18 AM | 2 | ||||||||||||||||||||||||||||||||||||||
| 4083 | 5/12/2021 9:32:21 AM | 2/25/2023 8:25:18 AM | HIGH WATER CONSUMPTION- 6 MONTH POLICY | CONSUMER QUERYING HIGH CONSUMPTION OF WATER. KINDLY INVESTIGATE AND RESOLVE.<br>QRC Response :DATE 25/02/2023<div>Six months policy applied,account adjusted 02/2022 </div> | 27 | 3 | 3457 | 15 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-12T09:36:12.539Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:26:38.734Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-13T09:05:14.263Z"}] | 1 | 101 | 13 | 2/25/2023 8:25:18 AM | 12 | 12 | ||||||||||||||||||||||
| 4084 | 5/12/2021 9:31:11 AM | 5/19/2022 7:53:10 AM | QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 3458 | 18 | 2 | 23 | 1 | 67 | 1998 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-12T09:31:33.328Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-12T09:32:01.497Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-12T09:33:12.679Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:25:12.084Z"}] | 9 | 123 | 14 | 5/19/2022 7:53:10 AM | 18 | 14 | |||||||||||||||||||||
| 4076 | 5/12/2021 9:15:30 AM | 3/28/2022 6:35:04 AM | REMOVE DOG TAX | NO DOGS ON PREMISIS<br><b>Journal Number</b>: [548239]<div><br></div><div>journal processed </div> | 27 | 3 | 3455 | 5 | 2 | 23 | 109 | 75 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-12T09:15:13.999Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T07:30:38.056Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-28T13:12:18.217Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:24:38.834Z"}] | 1 | 50 | 13 | 3/28/2022 6:35:04 AM | 5 | 13 | ||||||||||||||||||||||
| 4082 | 5/12/2021 9:13:08 AM | 11/13/2022 10:47:39 AM | WATER QUERY REPORTED TO W/W REF :738075 | WATER QUERY REPORTED TO WATER WORKS REF:738075<div><br></div><div>QRC RESPONSE: </div><div>There's no update on control no: 738075</div><div>Control no: 745037 reported an internal leak in July 2021.</div><div>Consumer to log a new query and upload a signed copy of the plumbers letter for further assessment</div> | 27 | 3 | 3456 | 17 | 2 | 23 | 1 | 67 | 1996 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-12T09:17:00.479Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:24:00.528Z"}] | 1 | 96 | 14 | 11/13/2022 10:47:38 AM | 3 | 3 | |||||||||||||||||||||
| 4079 | 5/12/2021 9:11:56 AM | 11/22/2022 9:08:50 AM | high electricity charges | kindly investigate high electricity charges raised on this account.<div>The account is charging electricity interim ,El meter was damaged.</div><div>Email sent to El department to check if the meter has been replaced or not.</div><div>email resent to meter readings for electricity check reading 19/11/2021</div><div><br></div><div>Response from meter reader: All the electricity meters in this area that have not been converted to smart have been vandalised. Referred again to advise on way forward of updating reading or removing meter - 05.11.2022</div><div><br></div><div>QRC Response - Query closed as meters are technical matter. Adjustments cannot be done without meters being removed.</div> | 27 | 3 | 3453 | 5 | 2 | 23 | 2 | 44 | 1995 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-12T09:11:35.929Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-14T09:07:07.286Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-19T13:38:59.841Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:23:22.414Z"}] | 2 | 50 | 12 | 11/22/2022 9:08:46 AM | 7 | 7 | |||||||||||||||||||||
| 4081 | 5/12/2021 9:07:19 AM | 11/13/2022 6:45:06 AM | WATER QUERY | WATER QUERY<div>need 1 more month of consumption for average </div><br><b>Monitoring Reason</b>: [need 1 more month of consumption for average]<br><b>Journal Number</b>: [642453]<div><br></div><div>Query resolved 12.10.2022 with a leak rebate</div> | 27 | 3 | 3454 | 132 | 2 | 23 | 1 | 67 | 2100 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-12T09:11:11.927Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-14T07:04:53.895Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-08-14T09:58:33.901Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:22:39.598Z"}] | 1 | 50 | 14 | 11/13/2022 6:45:06 AM | 132726 | 3 | 3 | ||||||||||||||||||||
| 4078 | 5/12/2021 8:54:55 AM | 11/26/2022 12:59:13 PM | WATER QUERY CONSUMER WAS CHARGED FOR TWO METERS | WATER QUERY CONSUMER WAS CHARGED FOR TWO METER<div><div>investigate water meter</div></div><div><br></div><div><b>qrc response</b></div><div><b>account is charged for one meter, a spread of consumption adjustment done for 2020/2021 period journal waiting to be authorized</b></div><br/><b>Journal Number</b>: [059208]<br/><b>Journal Amount</b>: [-R8,242.47] | 27 | 3 | 3452 | 15 | 2 | 23 | 1 | 67 | 1993 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-12T08:58:46.065Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:21:42.181Z"}] | 1 | 50 | 14 | 11/26/2022 12:59:09 PM | 132821 | 3 | 3 | ||||||||||||||||||||
| 4077 | 5/12/2021 8:49:16 AM | 10/22/2022 7:56:30 AM | WATER QUERY | WATER QUERY PERIOD OF 2020<div><br></div><div>-H/C REPORTED TO W/W #776071</div><div><br></div><div>QRC RESPONSE: QUERY CLOSED</div><div>2021/03 unread period does not qualify as interims were in line with actual usage.</div><div>WW #776071 report states meter in order by sounding and timing</div> | 27 | 3 | 3451 | 15 | 2 | 23 | 1 | 67 | 1992 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-12T08:53:07.660Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:20:19.912Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-13T08:41:55.087Z"}] | 1 | 101 | 13 | 10/22/2022 7:55:17 AM | 138135 | 3 | 3 | ||||||||||||||||||||
| 4075 | 5/12/2021 8:41:23 AM | 2/19/2022 10:31:57 AM | WATER QUERY | WATER QUERY | 27 | 3 | 3450 | 14 | 2 | 23 | 1 | 67 | 1991 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-12T08:45:14.511Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:19:26.729Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-19T10:26:47.569Z"}] | 1 | 101 | 13 | 2/19/2022 10:31:57 AM | 14 | 13 | |||||||||||||||||||||
| 4074 | 5/12/2021 8:34:23 AM | 2/25/2023 8:15:39 AM | WATER /ELECTRICITY QUERY | QRC Response :DATE 25/02/2023<div>Six months policy applied for 05/2022 period</div><div><br><div></div></div> | 24 | 3 | 3449 | 15 | 2 | 23 | 1 | 67 | 1990 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-12T08:38:15.495Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:18:34.150Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-15T08:08:04.471Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-23T08:10:02.850Z"}] | 1 | 101 | 15 | 123923 | 12 | ||||||||||||||||||||||
| 4072 | 5/12/2021 8:15:27 AM | 2/2/2022 12:28:44 PM | consumption | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 3448 | 72 | 2 | 23 | 1 | 67 | 1989 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-12T08:15:06.255Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:16:56.571Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||
| 4071 | 5/12/2021 8:11:33 AM | 2/18/2022 9:28:01 AM | High water consumption | kindly investigate high water charges raised on this account.<div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 3447 | 72 | 2 | 23 | 1 | 67 | 1988 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-12T08:11:12.810Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:16:03.637Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-02-07T13:45:36.420Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-02-09T13:50:40.035Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-02-14T14:10:26.918Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-15T11:16:09.616Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-02-18T09:28:01.446Z"}] | 1 | 101 | 214 | 2/18/2022 9:28:01 AM | 73 | 214 | |||||||||||||||||||||
| 4070 | 5/12/2021 7:45:57 AM | 2/27/2022 8:31:46 AM | HIGH WATER CONSUMPTION/plumbers letter | water leak rebate applied.<br/><b>Journal Number</b>: [051387] | 24 | 3 | 3446 | 2 | 23 | 1 | 96 | 1987 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-12T07:49:48.773Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2021-08-18T08:24:59.661Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:15:25.795Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2022-02-26T08:24:13.533Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2022-02-27T08:31:01.641Z"}] | 1 | 96 | 12 | 12 | ||||||||||||||||||||||||
| 4069 | 5/12/2021 7:39:43 AM | 3/28/2022 6:35:04 AM | NO DOG TAX | CONSUMER HAS NO DOG ON PROPERTY<br><b>Journal Number</b>: [548 195]<div><br></div><div>journal processed </div> | 27 | 3 | 3445 | 5 | 2 | 23 | 109 | 75 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-12T07:39:22.674Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T07:25:06.483Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-28T13:11:32.130Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:14:47.961Z"}] | 1 | 50 | 13 | 3/28/2022 6:35:04 AM | 5 | 13 |