Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 4081
LatestTicket
CreatedAt: 5/12/2021 9:07:19 AM
UpdatedAt: 11/13/2022 6:45:06 AM
Subject: WATER QUERY
Description: WATER QUERY<div>need 1 more month of consumption for average </div><br><b>Monitoring Reason</b>: [need 1 more month of consumption for average]<br><b>Journal Number</b>: [642453]<div><br></div><div>Query resolved 12.10.2022 with a leak rebate</div>
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 3454
OpenedBy
AssignedTo: 132
Region: 2
Department: 23
QueryType: 1
SubQueryType: 67
Escalation
EscalationCron: 2100
History: [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-12T09:11:11.927Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-14T07:04:53.895Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-08-14T09:58:33.901Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:22:39.598Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 50
CreatedBy1
UpdatedBy1: 14
ResolvedAt: 11/13/2022 6:45:06 AM
Thread: 132726
ResolvedBy: 3
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 3