Details

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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
4079
LatestTicket
CreatedAt
5/12/2021 9:11:56 AM
UpdatedAt
11/22/2022 9:08:50 AM
Subject
high electricity charges
Description
kindly investigate&nbsp;high electricity charges raised on this account.<div>The account is charging electricity interim ,El meter was damaged.</div><div>Email sent to El department to check if the meter has been replaced or not.</div><div>email resent to meter readings for electricity check reading 19/11/2021</div><div><br></div><div>Response from meter reader: All the electricity meters in this area that have not been converted to smart have been vandalised. Referred again to advise on way forward of updating reading or removing meter - 05.11.2022</div><div><br></div><div>QRC Response - Query closed as meters are technical matter. Adjustments cannot be done without meters being removed.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
3453
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
2
SubQueryType
44
Escalation
EscalationCron
1995
History
[{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-12T09:11:35.929Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-14T09:07:07.286Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-19T13:38:59.841Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:23:22.414Z"}]
CreatedBy
UpdatedBy
Category
2
Subcategory
50
CreatedBy1
UpdatedBy1
12
ResolvedAt
11/22/2022 9:08:46 AM
Thread
ResolvedBy
7
WasCreatedByCustomer
HasIvrcall
Creator
Updator
7