Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 898 | 12/11/2020 1:00:48 PM | 10/9/2022 8:39:40 AM | LEAK CREDIT | PLUMBERS LETTER SUBMITTED<div><br></div><div><b><u>QRC RESPONSE:</u></b> Customer need to submit the leak letter if any repairs has been done.</div><div><br></div><div><b><u>Query closed. </u></b></div><div>No letter received and based on reading assessment, consumption has not dropped. </div><div>Consumer should be advise to have premises assessed for any internal leaks</div> | 27 | 3 | 1097 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"5","un":"ivanh","dt":"2020-12-11T12:59:19.430Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-24T10:02:05.237Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-24T10:14:34.564Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-25T12:56:58.179Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-25T13:02:26.452Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-13T08:43:12.907Z"}] | 1 | 96 | 18 | 10/9/2022 8:39:03 AM | 137639 | 3 | 3 | |||||||||||||||||||||
| 897 | 12/11/2020 12:58:22 PM | 7/15/2022 2:03:33 PM | LATE TERMINATION | <p class="MsoNormal"><span style="font-family:"Century Gothic",sans-serif">Goodmorning<o:p></o:p></span></p><p class="MsoNormal"><span style="font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-family:"Century Gothic",sans-serif">Pleasesee above-mentioned account number. This is a previous owners account andis still being billed with water. Kindly assist with adjustments as thisaccount has now been handed over.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p><p class="MsoNormal"><font face="Century Gothic, sans-serif">Account terminated and adjusted .</font></p><br/><b>Journal Number</b>: [560689]<br/><b>Journal Amount</b>: [38081.41] | 27 | 3 | 1096 | 17 | 2 | 23 | 1 | 45 | 84 | [{"op":"R","uid":"5","un":"ivanh","dt":"2020-12-11T12:56:55.833Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-16T07:00:31.628Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-19T08:01:06.688Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-25T12:54:42.762Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-25T12:56:39.275Z"}] | 6 | 122 | 18 | 7/15/2022 2:03:27 PM | 2 | 2 | |||||||||||||||||||||
| 896 | 12/11/2020 12:03:23 PM | 5/13/2022 8:38:00 AM | UNREAD METERS | APPLY 6-MONTH POLICY | 27 | 3 | 1095 | 3 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"5","un":"ivanh","dt":"2020-12-11T12:01:55.140Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-20T09:38:37.684Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-05-13T08:37:51.888Z"}] | 1 | 95 | 5/13/2022 8:38:00 AM | 3 | 201 | |||||||||||||||||||||||
| 895 | 12/11/2020 12:00:42 PM | 3/28/2022 7:25:06 AM | Add Services | <p class="MsoNormal"><span style="font-family:"Century Gothic",sans-serif">Goodafternoon<o:p></o:p></span></p><p class="MsoNormal"><span style="font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-family:"Century Gothic",sans-serif">Pleasesee above-mentioned account number. Kindly note that only Refuse is beingbilled on this account. Kindly investigate and attend to adjustmentswhere necessary.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-family:"Century Gothic",sans-serif">Kindregards<o:p></o:p></span></p><p class="MsoNormal"><span style="font-family:"Century Gothic",sans-serif">Account closed, new account number 10342791 is charging water ,refuse and fire fl E115.</span></p><br/><b>Journal Number</b>: [ 445346] | 24 | 3 | 1094 | 2 | 23 | 1 | 58 | 1942 | [{"op":"R","uid":"5","un":"ivanh","dt":"2020-12-11T11:59:13.760Z"},{"op":"R","uid":"33","un":"luxolon","dt":"2020-12-11T13:49:45.165Z"},{"op":"R","uid":"22","un":"asandam","dt":"2020-12-12T06:43:55.184Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-11T10:35:50.496Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-16T08:05:30.382Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-19T08:34:49.867Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-19T09:01:30.864Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-19T09:05:38.493Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-19T12:11:07.685Z"}] | 6 | 122 | 12 | 12 | ||||||||||||||||||||||||
| 894 | 12/11/2020 11:52:10 AM | 10/25/2021 11:45:40 AM | SEWER | <p class="MsoNormal"><span style="font-family:"Century Gothic",sans-serif">Goodafternoon<o:p></o:p></span></p><p class="MsoNormal"><span style="font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-family:"Century Gothic",sans-serif">Pleasesee above-mentioned account. This account is being billed with refuse andsewerage yet there are 2 other accounts linked to flat 14, being 10374958 and10387819 which is also being billed. Kindly investigate these charges onthe above-mentioned account as this has now been handed over.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-family:"Century Gothic",sans-serif">Kindregards<o:p></o:p></span></p><br/><b>Journal Number</b>: [160900] | 24 | 3 | 1093 | 2 | 23 | 93 | 105 | [{"op":"R","uid":"5","un":"ivanh","dt":"2020-12-11T11:50:42.067Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-09T06:42:39.588Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-14T11:34:23.593Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-25T10:53:27.093Z"}] | 93 | 56 | 18 | 18 | |||||||||||||||||||||||||
| 923 | 11/29/2020 10:00:00 PM | 10/29/2021 8:40:27 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 5 | 2 | 23 | 77 | 104 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T08:39:37.651Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T08:40:09.515Z"}] | 9 | 123 | 14 | 10/29/2021 8:40:27 AM | 5 | 14 | |||||||||||||||||||||||
| 924 | 11/27/2020 10:00:00 PM | 10/29/2021 8:39:12 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 17 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T08:38:38.998Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T08:38:48.822Z"}] | 9 | 123 | 14 | 10/29/2021 8:39:12 AM | 17 | 14 | |||||||||||||||||||||||
| 925 | 11/26/2020 10:00:00 PM | 10/29/2021 8:38:18 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 8 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"56","un":"mihlet","dt":"2021-02-02T09:04:54.099Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T08:37:36.905Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T08:38:18.498Z"}] | 9 | 123 | 14 | 10/29/2021 8:38:18 AM | 8 | 14 | |||||||||||||||||||||||
| 926 | 11/26/2020 10:00:00 PM | 11/26/2020 10:00:00 PM | 1 | ||||||||||||||||||||||||||||||||||||||
| 927 | 11/26/2020 10:00:00 PM | 10/29/2021 8:37:10 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 132 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T08:36:22.194Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T08:37:05.432Z"}] | 9 | 123 | 14 | 10/29/2021 8:37:10 AM | 230 | 14 | |||||||||||||||||||||||
| 928 | 11/25/2020 10:00:00 PM | 10/29/2021 8:35:54 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 10 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T08:35:31.920Z"}] | 9 | 123 | 14 | 10/29/2021 8:35:54 AM | 10 | 14 | |||||||||||||||||||||||
| 315 | 11/25/2020 10:00:00 PM | 11/13/2021 8:27:21 AM | water | <table border="0" cellpadding="0" cellspacing="0" width="792" style="border-collapse: collapse;width:594pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="792" style="height:19.5pt;width:594pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 27 | 3 | 439 | 13 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-10-27T09:59:33.116Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-27T10:00:05.850Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-27T10:01:21.125Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-13T08:26:04.008Z"}] | 9 | 123 | 11 | 11/13/2021 8:27:21 AM | 13 | 11 | ||||||||||||||||||||||
| 821 | 11/25/2020 10:00:00 PM | 10/16/2021 10:43:59 AM | No Water Charged | <span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px; background-color: rgb(255, 255, 255);">No Water Charged</span> | 27 | 3 | 1060 | 11 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-03-08T10:00:59.106Z"},{"op":"R","uid":"37","un":"sokanan","dt":"2021-03-08T10:02:30.492Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-11T10:25:19.197Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T10:07:08.683Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-16T10:43:28.104Z"}] | 1 | 113 | 4 | 10/16/2021 10:43:59 AM | 11 | 4 | ||||||||||||||||||||||
| 929 | 11/24/2020 10:00:00 PM | 10/29/2021 8:28:04 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 6 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T08:26:28.808Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T08:27:33.569Z"}] | 9 | 123 | 14 | 10/29/2021 8:28:04 AM | 6 | 14 | |||||||||||||||||||||||
| 930 | 11/24/2020 10:00:00 PM | 10/29/2021 8:25:59 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 15 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-10-25T10:33:50.852Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T08:25:03.730Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T08:25:41.574Z"}] | 9 | 123 | 14 | 10/29/2021 8:25:59 AM | 15 | 14 | |||||||||||||||||||||||
| 931 | 11/22/2020 10:00:00 PM | 10/29/2021 8:24:23 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 12 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-10-25T10:33:14.483Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T12:07:00.677Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T08:23:25.396Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T08:24:14.844Z"}] | 9 | 123 | 14 | 10/29/2021 8:24:23 AM | 12 | 14 | |||||||||||||||||||||||
| 816 | 11/20/2020 10:00:00 PM | 6/11/2021 12:38:51 PM | water | water | 27 | 3 | 1059 | 7 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-11T12:37:44.649Z"}] | 1 | 95 | 6/11/2021 12:38:51 PM | 7 | 12 | |||||||||||||||||||||||
| 814 | 11/20/2020 10:00:00 PM | 11/13/2021 8:24:40 AM | no query | <table border="0" cellpadding="0" cellspacing="0" width="792" style="border-collapse: collapse;width:594pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="792" style="height:19.5pt;width:594pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 27 | 3 | 1058 | 75 | 2 | 23 | 2 | 101 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-12T06:32:46.067Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-25T10:31:05.553Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-25T10:32:11.160Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-13T08:21:03.175Z"}] | 9 | 123 | 11 | 11/13/2021 8:24:40 AM | 173 | 11 | ||||||||||||||||||||||
| 810 | 11/19/2020 10:00:00 PM | 10/25/2021 10:29:36 AM | NO SPECIF QUERY HERE | <table border="0" cellpadding="0" cellspacing="0" width="792" style="border-collapse: collapse;width:594pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl63" width="792" style="height:19.5pt;width:594pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 1057 | 74 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-10-25T10:22:06.911Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-25T10:28:11.923Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-25T10:29:30.497Z"}] | 9 | 123 | 18 | 10/25/2021 10:29:36 AM | 172 | 18 | ||||||||||||||||||||||
| 932 | 11/19/2020 10:00:00 PM | 10/29/2021 8:22:53 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 4 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-10-25T10:21:16.429Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T12:06:13.112Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-28T13:10:29.929Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T08:22:05.658Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T08:22:53.606Z"}] | 9 | 123 | 14 | 10/29/2021 8:22:53 AM | 4 | 14 |