Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 2059 | 3/5/2021 7:37:15 AM | 2/24/2022 10:34:50 AM | water query | water query<div>debt written off</div> | 27 | 3 | 1895 | 26 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-05T07:37:17.078Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-09-02T07:43:10.959Z"}] | 77 | 67 | 2/24/2022 10:34:50 AM | 26 | 6 | |||||||||||||||||||||||
| 2058 | 3/5/2021 7:33:05 AM | 4/2/2023 8:43:26 AM | water query | water query<div><br></div><div>SIX MONTHS POLICY ADJUSTMENT DONE<br></div><br><b>Journal Number</b>: [994301]<div><br></div><div>QRC RESPONSE: Query Closed 02.04.2023</div><div>Query resolved 27/02/2022 with policy adjustment for the 2020/06 back charge.</div><div>Consumer should be advised to reduce consumption or to have premises assessed for any potential leaks as consumption is current usage is above 37kl and attracted higher punitive tariffs between Jan 2020 to Feb 2022</div> | 27 | 3 | 1894 | 15 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-05T07:33:07.439Z"},{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-05T07:33:12.748Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-17T11:00:26.180Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T10:05:29.033Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-10T10:37:51.082Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-21T12:27:59.726Z"}] | 1 | 101 | 15 | 4/2/2023 8:43:26 AM | 124335 | 3 | 3 | |||||||||||||||||||||
| 2056 | 3/5/2021 7:02:46 AM | 3/28/2022 7:08:29 AM | leak credit adjustment done | leak credit adjustment done<br/><b>Journal Number</b>: [425267]<br/><b>Journal Amount</b>: [84490.04] | 27 | 3 | 1893 | 6 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-03-05T07:02:38.781Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-03T06:20:11.529Z"}] | 1 | 96 | 3/28/2022 7:08:29 AM | 6 | 2 | |||||||||||||||||||||||
| 2054 | 3/4/2021 2:01:09 PM | 3/4/2021 2:01:47 PM | 2 | [{"op":"R","uid":"33","un":"luxolon","dt":"2021-03-04T13:57:45.666Z"},{"op":"R","uid":"33","un":"luxolon","dt":"2021-03-04T13:58:18.110Z"}] | 33 | ||||||||||||||||||||||||||||||||||||
| 2053 | 3/4/2021 1:49:33 PM | 4/12/2022 9:47:18 AM | 6 MONTH POLICY | CONSUMER REPORTED HIGH WATER CONSUMPTION<br/><b>Journal Number</b>: [425420]<br/><b>Journal Amount</b>: [9083.88] | 27 | 3 | 1892 | 10 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"10","un":"mellozanef","dt":"2021-03-04T13:49:26.843Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-06T10:10:43.412Z"}] | 1 | 95 | 4/12/2022 9:47:18 AM | 10 | 12 | |||||||||||||||||||||||
| 2052 | 3/4/2021 1:46:39 PM | 4/12/2022 9:47:18 AM | 6 MONTH POLICY | CONSUMER REPORTED HIGH WATER CONSUMPTION<br/><b>Journal Number</b>: [425416]<br/><b>Journal Amount</b>: [130.04] | 27 | 3 | 1891 | 10 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"10","un":"mellozanef","dt":"2021-03-04T13:46:34.523Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-07T12:55:53.025Z"}] | 1 | 95 | 4/12/2022 9:47:18 AM | 10 | 12 | |||||||||||||||||||||||
| 2051 | 3/4/2021 1:43:13 PM | 2/21/2022 8:55:56 AM | 6 MONTH POLICY | CONSUMER REPORTED HIGH WATER CONSUMPTION<br/><b>Journal Number</b>: [425411]<br/><b>Journal Amount</b>: [82212.22] | 27 | 3 | 1890 | 8 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"10","un":"mellozanef","dt":"2021-03-04T13:43:07.515Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-18T09:58:48.446Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-18T09:58:50.812Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-18T09:58:53.653Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-18T12:40:53.564Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-02-17T09:41:36.110Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-02-21T08:55:56.454Z"}] | 1 | 95 | 2/21/2022 8:55:56 AM | 8 | 201 | |||||||||||||||||||||||
| 2050 | 3/4/2021 1:39:09 PM | 4/12/2022 9:47:18 AM | ROLL OUT CAMPAIGN - 6 MONTH POLICY | CONSUMER REPORTED HIGH WATER CONSUMPTION<br><b>Journal Number</b>: [425419]<div><br></div><div><b>RESPONSE QRC</b> :Six Month Policy, Journal {425419}Authorized.</div> | 27 | 3 | 1889 | 10 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"10","un":"mellozanef","dt":"2021-03-04T13:39:03.402Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T10:05:53.871Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-04T12:45:23.240Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-04T12:48:18.831Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-04T12:51:15.142Z"}] | 1 | 101 | 230 | 4/12/2022 9:47:18 AM | 10 | 230 | ||||||||||||||||||||||
| 2049 | 3/4/2021 1:33:35 PM | 5/5/2022 10:20:06 AM | ROLL OUT CAMPAIGN - 6 MONTH POLICY | CONSUMER REPORTED HIGH ELECTRICITY CONSUMPTION<br/><b>Journal Number</b>: [424571]<br/><b>Journal Amount</b>: [2591.99] | 27 | 3 | 1888 | 10 | 2 | 23 | 2 | 101 | [{"op":"R","uid":"10","un":"mellozanef","dt":"2021-03-04T13:33:33.061Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-06T09:51:26.919Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-06T09:51:49.068Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-03-31T12:57:05.134Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-03-31T13:13:05.562Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-05-05T10:19:57.156Z"}] | 2 | 101 | 5/5/2022 10:20:06 AM | 10 | 201 | |||||||||||||||||||||||
| 2048 | 3/4/2021 1:29:46 PM | 4/12/2022 9:47:18 AM | ROLL OUT CAMPAIGN - 6 MONTH POLICY | CONSUMER REPORTED HIGH WATER CONSUMPTION<br/><b>Journal Number</b>: [423868]<br/><b>Journal Amount</b>: [8403.69] | 27 | 3 | 1887 | 10 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"10","un":"mellozanef","dt":"2021-03-04T13:29:39.865Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-06T09:48:29.376Z"}] | 1 | 95 | 4/12/2022 9:47:18 AM | 10 | 12 | |||||||||||||||||||||||
| 2047 | 3/4/2021 1:24:16 PM | 4/12/2022 9:47:18 AM | ROLL OUT CAMPAIGN - 6 MONTH POLICY | CONSUMER REPORTED HIGH WATER CONSUMPTION<br/><b>Journal Number</b>: [423855]<br/><b>Journal Amount</b>: [1909.46] | 27 | 3 | 1886 | 10 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"10","un":"mellozanef","dt":"2021-03-04T13:24:11.365Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-06T09:47:06.830Z"}] | 1 | 95 | 4/12/2022 9:47:18 AM | 10 | 12 | |||||||||||||||||||||||
| 2046 | 3/4/2021 1:20:00 PM | 4/12/2022 9:47:18 AM | ROLL OUT CAMPAIGN - 6 MONTH POLICY | CONSUMER REPORTED HIGH WATER CONSUMPTION<br><b>Write off due to indigent </b> | 27 | 3 | 1885 | 10 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"10","un":"mellozanef","dt":"2021-03-04T13:20:08.003Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-08-07T10:16:12.174Z"}] | 1 | 95 | 4/12/2022 9:47:18 AM | 10 | 17 | |||||||||||||||||||||||
| 2045 | 3/4/2021 1:15:04 PM | 4/12/2022 9:47:18 AM | ROLL OUT CAMPAIGN - 6 MONTH POLICY | CONSUMER REPORTED HIGH WATER CONSUMPTION<br/><b>Journal Number</b>: [423857]<br/><b>Journal Amount</b>: [20764] | 27 | 3 | 1884 | 10 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"10","un":"mellozanef","dt":"2021-03-04T13:14:57.734Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-06T09:52:47.627Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-06T09:53:00.941Z"}] | 1 | 95 | 4/12/2022 9:47:18 AM | 10 | 12 | |||||||||||||||||||||||
| 2043 | 3/4/2021 1:08:03 PM | 4/12/2022 9:47:18 AM | ROLL OUT CAMPAIGN - 6 MONTH POLICY | CONSUMER REPORTED HIGH WATER CONSUMPTION<br/><b>Journal Number</b>: [423365]<br/><b>Journal Amount</b>: [704.47] | 27 | 3 | 1883 | 10 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"10","un":"mellozanef","dt":"2021-03-04T13:07:56.820Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-07T12:53:10.181Z"}] | 1 | 95 | 4/12/2022 9:47:18 AM | 10 | 12 | |||||||||||||||||||||||
| 2042 | 3/4/2021 1:00:09 PM | 4/2/2023 9:09:21 AM | ROLL OUT CAMPAIGN - 6 MONTH POLICY | CONSUMER REPORTED HIGH WATER CONSUMPTION<br><br><b>Journal Number</b>: [826787]<div><br></div><div>QRC RESPONSE: Query Closed</div><div>Account benefitted with a write off of total debt as at June 2021. </div><div>Property sold 2022/03/15. Final payment made in Feb 2022 was insufficient and did not clear total debt at the time of registration and change of ownership.</div> | 27 | 3 | 1882 | 15 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"10","un":"mellozanef","dt":"2021-03-04T13:00:18.363Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-08-07T10:10:35.582Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T10:06:18.204Z"}] | 1 | 101 | 20 | 4/2/2023 9:09:21 AM | 142871 | 3 | 3 | |||||||||||||||||||||
| 2041 | 3/4/2021 12:50:31 PM | 3/28/2022 7:07:05 AM | ROLL OUT CAMPAIGN - 6 MONTH POLICY | CONSUMER REPORT HIGH WATER CONSUMPTION <br><b>Journal Number</b>:<br/><b>Journal Amount</b>: [-R831.74] | 27 | 3 | 1881 | 15 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"10","un":"mellozanef","dt":"2021-03-04T12:50:25.185Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-03-04T12:54:53.221Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-03-04T13:03:27.081Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-08-10T12:45:21.846Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-05T11:51:20.768Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-05T12:02:04.337Z"}] | 1 | 101 | 3/28/2022 7:07:05 AM | 15 | 3 | |||||||||||||||||||||||
| 2040 | 3/4/2021 11:14:42 AM | 6/16/2022 9:23:02 AM | high water consumption | consumer charged 21kl for reading taken on 2020/12/07.kindly investigate and resolve.<div><br></div><div>- account in order </div> | 27 | 3 | 1880 | 11 | 2 | 23 | 1 | 67 | 899 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-04T11:11:12.909Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T10:06:47.219Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T10:07:59.006Z"}] | 1 | 111 | 20 | 6/16/2022 9:23:01 AM | 13 | 13 | |||||||||||||||||||||
| 2039 | 3/4/2021 11:00:13 AM | 2/24/2022 10:34:50 AM | Duplicate Water Charge | account in order | 27 | 3 | 1879 | 26 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-04T10:56:44.165Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T10:08:47.865Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T07:46:19.427Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-14T10:49:20.155Z"}] | 1 | 111 | 12 | 2/24/2022 10:34:50 AM | 26 | 12 | ||||||||||||||||||||||
| 2038 | 3/4/2021 10:26:19 AM | 2/2/2022 12:28:44 PM | high water consumption | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 4 | 3 | 72 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-03-04T10:26:13.453Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T10:09:54.582Z"}] | 9 | 123 | 20 | 2/2/2022 12:28:44 PM | 73 | 20 | |||||||||||||||||||||||
| 2037 | 3/4/2021 10:24:40 AM | 2/2/2022 12:28:44 PM | high water consumption | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 2 | 23 | 1 | 67 | 896 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-03-04T10:24:35.637Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T10:10:23.201Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T07:44:31.567Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T07:44:40.866Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 |