Details
Conversation
-
EscalationLevel
-
-
LatestCall
-
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
2051
-
LatestTicket
-
-
CreatedAt
-
3/4/2021 1:43:13 PM
-
UpdatedAt
-
2/21/2022 8:55:56 AM
-
Subject
-
6 MONTH POLICY
-
Description
-
CONSUMER REPORTED HIGH WATER CONSUMPTION<br/><b>Journal Number</b>: [425411]<br/><b>Journal Amount</b>: [82212.22]
-
Priority
-
-
Disposition
-
27
-
ConversationType
-
3
-
Parent
-
-
Account
-
1890
-
OpenedBy
-
-
AssignedTo
-
8
-
Region
-
2
-
Department
-
23
-
QueryType
-
1
-
SubQueryType
-
95
-
Escalation
-
-
EscalationCron
-
-
History
-
[{"op":"R","uid":"10","un":"mellozanef","dt":"2021-03-04T13:43:07.515Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-18T09:58:48.446Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-18T09:58:50.812Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-18T09:58:53.653Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-18T12:40:53.564Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-02-17T09:41:36.110Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-02-21T08:55:56.454Z"}]
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
1
-
Subcategory
-
95
-
CreatedBy1
-
-
UpdatedBy1
-
-
ResolvedAt
-
2/21/2022 8:55:56 AM
-
Thread
-
-
ResolvedBy
-
8
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
-
Updator
-
201