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Conversation
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EscalationLevel
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LatestCall
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LatestChat
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LatestSms
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LatestFax
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Campaign
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IsOpen
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Customer
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2040
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LatestTicket
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CreatedAt
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3/4/2021 11:14:42 AM
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UpdatedAt
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6/16/2022 9:23:02 AM
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Subject
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high water consumption
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Description
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consumer charged 21kl for reading taken on 2020/12/07.kindly investigate and resolve.<div><br></div><div>- account in order </div>
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Priority
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Disposition
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27
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ConversationType
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3
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Parent
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Account
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1880
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OpenedBy
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AssignedTo
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11
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Region
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2
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Department
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23
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QueryType
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1
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SubQueryType
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67
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Escalation
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EscalationCron
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899
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History
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[{"op":"R","uid":"26","un":"nobulalim","dt":"2021-03-04T11:11:12.909Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T10:06:47.219Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T10:07:59.006Z"}]
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CreatedBy
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UpdatedBy
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Category
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1
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Subcategory
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111
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CreatedBy1
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UpdatedBy1
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20
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ResolvedAt
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6/16/2022 9:23:01 AM
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Thread
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ResolvedBy
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13
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WasCreatedByCustomer
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HasIvrcall
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Creator
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Updator
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13