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EscalationLevel
LatestCall
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Campaign
IsOpen
Customer
2058
LatestTicket
CreatedAt
3/5/2021 7:33:05 AM
UpdatedAt
4/2/2023 8:43:26 AM
Subject
water query
Description
water query<div><br></div><div>SIX MONTHS POLICY ADJUSTMENT DONE<br></div><br><b>Journal Number</b>: [994301]<div><br></div><div>QRC RESPONSE: Query Closed 02.04.2023</div><div>Query resolved 27/02/2022 with policy adjustment for the 2020/06 back charge.</div><div>Consumer should be advised to reduce consumption or to have premises assessed for any potential leaks as consumption is current usage is above 37kl and attracted higher punitive tariffs between Jan 2020 to Feb 2022</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
1894
OpenedBy
AssignedTo
15
Region
2
Department
23
QueryType
77
SubQueryType
67
Escalation
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History
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CreatedBy
UpdatedBy
Category
1
Subcategory
101
CreatedBy1
UpdatedBy1
15
ResolvedAt
4/2/2023 8:43:26 AM
Thread
124335
ResolvedBy
3
WasCreatedByCustomer
HasIvrcall
Creator
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3
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