Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 2483 | 3/18/2021 11:47:03 AM | 2/2/2022 12:28:44 PM | High water consumption | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 3 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-03-18T11:47:05.571Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:08:14.912Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T12:28:24.786Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 2482 | 3/18/2021 11:14:18 AM | 2/2/2022 12:28:44 PM | change of ownership | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 3 | 23 | 8 | 61 | 1158 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-03-18T11:14:20.245Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:07:30.436Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T10:31:51.029Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | ||||||||||||||||||||||
| 2481 | 3/18/2021 11:04:59 AM | 3/28/2022 7:08:29 AM | 6 MONTHS POLICY JOURNAL DONE | 6 MONTHS POLICY JOURNAL DONE<br/><b>Journal Number</b>: [469881] | 24 | 3 | 2205 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-03-18T11:05:01.245Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-12T10:26:15.972Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:05:44.515Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:06:19.568Z"}] | 1 | 101 | 18 | 18 | |||||||||||||||||||||||||
| 2480 | 3/18/2021 11:02:38 AM | 3/28/2022 6:33:19 AM | LEAK CREDIT DONE | LEAK CR DONE <br><b>Journal Number</b>: [470006]<div><br></div><div>Journal released with credit adjustment. </div> | 27 | 3 | 2204 | 3 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-03-18T11:02:40.456Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-03-23T12:48:56.410Z"}] | 1 | 96 | 3/28/2022 6:33:19 AM | 3 | 3 | |||||||||||||||||||||||
| 2477 | 3/18/2021 10:50:28 AM | 4/12/2022 9:47:18 AM | Apply six months policy | Please assess account from 2018/10/24- 2020/11/30<div><br></div><div>6 MONTHS POLICY JOURNAL PROCESSED </div><br/><b>Journal Number</b>: [826805] | 27 | 3 | 2203 | 10 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-18T10:51:02.099Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-07T10:43:30.534Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-08T07:18:51.668Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-08T07:44:05.895Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-30T12:09:44.902Z"}] | 1 | 95 | 4/12/2022 9:47:18 AM | 10 | 3 | |||||||||||||||||||||||
| 2478 | 3/18/2021 10:47:44 AM | 2/20/2022 7:05:33 AM | WATER QUERY | no readings after 2020/08, sent for check reading | 27 | 3 | 2202 | 96 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"180","un":"khanyan","dt":"2021-03-18T10:47:24.472Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:03:36.909Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:04:35.517Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-14T10:04:53.772Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2022-02-20T07:03:46.064Z"}] | 1 | 96 | 17 | 2/20/2022 7:05:33 AM | 180 | 17 | ||||||||||||||||||||||
| 2478 | 3/18/2021 10:46:18 AM | 3/18/2021 10:46:21 AM | 2 | 2202 | [{"op":"R","uid":"180","un":"khanyan","dt":"2021-03-18T10:45:58.434Z"}] | 180 | |||||||||||||||||||||||||||||||||||
| 2475 | 3/18/2021 10:41:08 AM | 11/26/2022 7:13:17 AM | Six months policy | Please assess account for six months policy for period between 2018/09 -2020/03<div><br></div><div>QRC RESPONSE: Query Closed<br></div><div>Back charged period of 2018-2020 does not qualify as calculation results in a debit. <br></div><div>Consumer to advise whether they had any leaks repaired as consumption averaged 91kl </div> | 27 | 3 | 2201 | 15 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-18T10:41:10.646Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:01:29.903Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:02:12.180Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-14T10:10:45.427Z"}] | 1 | 101 | 18 | 11/26/2022 7:13:17 AM | 3 | 3 | ||||||||||||||||||||||
| 2473 | 3/18/2021 10:30:10 AM | 11/14/2021 10:06:35 AM | WATER QUERY PERIOD OF MARCH 2020 | WATER QUERY PERIOD OF MARCH 2020<div>Journal Done</div> | 27 | 3 | 2199 | 14 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-03-18T10:30:12.753Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-04T09:14:22.558Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T12:17:45.391Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-14T10:05:21.049Z"}] | 1 | 101 | 17 | 11/14/2021 10:06:35 AM | 14 | 17 | ||||||||||||||||||||||
| 2472 | 3/18/2021 10:30:07 AM | 2/27/2023 7:05:07 AM | Six months policy | Please assess account for six months policy for period between 2019/03 <br><div><br></div><div><b>QRC RESPONSE: SIX MONTHS POLICY ADJUSTMENT DONE</b></div><div><b>JNL NO: 755857</b></div> | 24 | 3 | 2200 | 15 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-18T10:30:09.526Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-11T07:09:56.423Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:00:03.879Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T08:00:36.078Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-29T12:29:29.882Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-29T12:29:57.213Z"}] | 1 | 101 | 18 | 143281 | 15 | |||||||||||||||||||||||
| 2469 | 3/18/2021 10:12:05 AM | 4/12/2022 9:43:30 AM | Six months policy | Please assess account for six months policy for the period between 2019/06 -2020/06<br/><b>Journal Number</b>: [BJ71519649] | 24 | 3 | 2198 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-18T10:12:08.449Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T07:57:26.025Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T07:58:46.591Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-29T12:27:03.493Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T10:20:10.644Z"}] | 1 | 101 | 15 | 15 | |||||||||||||||||||||||||
| 2471 | 3/18/2021 10:12:05 AM | 10/13/2021 11:15:02 AM | Incorrect Billing | Incorrect Billing -2 Meters included.<div>Journal Done </div> | 27 | 3 | 2197 | 74 | 4 | 23 | 1 | 46 | 1156 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-18T10:12:40.510Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-05T19:25:53.817Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-13T11:09:41.374Z"}] | 1 | 111 | 17 | 10/13/2021 11:15:02 AM | 172 | 17 | |||||||||||||||||||||
| 2468 | 3/18/2021 9:48:08 AM | 11/14/2021 10:00:36 AM | high water consumption | high water consumption on the Feb 2020 statement charged on the old meter.<div><br></div><div>-account in order</div> | 27 | 3 | 2196 | 96 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"180","un":"khanyan","dt":"2021-03-18T09:47:47.669Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-04T06:59:58.669Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T07:54:01.180Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-29T12:08:05.433Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-29T12:24:38.637Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-14T09:58:25.146Z"}] | 1 | 112 | 13 | 11/14/2021 10:00:36 AM | 180 | 13 | ||||||||||||||||||||||
| 2464 | 3/18/2021 9:36:18 AM | 5/27/2021 4:22:28 AM | Statement | Statement | 4 | 3 | 2195 | 74 | 4 | 23 | 12 | 75 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-18T09:36:52.393Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-18T09:42:15.957Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-18T09:42:56.902Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-18T09:43:05.241Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-18T09:43:29.556Z"}] | 12 | 75 | 5/27/2021 4:22:28 AM | 172 | 172 | |||||||||||||||||||||||
| 2465 | 3/18/2021 9:27:09 AM | 8/10/2021 11:24:38 AM | LATE TERMINATION OF Water and electricity | LATE TERMINATION OF Water and electricity.<div>Regitration date 2020/09 ,billing Coastal region to terminate<br></div> | 27 | 3 | 2194 | 96 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"180","un":"khanyan","dt":"2021-03-18T09:26:49.363Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T09:33:13.537Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T09:33:44.894Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-07T09:33:56.606Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-08-10T11:22:49.802Z"}] | 6 | 107 | 8/10/2021 11:24:38 AM | 180 | 173 | |||||||||||||||||||||||
| 2460 | 3/18/2021 9:24:09 AM | 10/29/2021 12:06:37 PM | Six months policy | Please assess account for six months policy for period 2020/02 - 2020/10 | 30 | 3 | 2193 | 3 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-18T09:24:13.399Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T07:52:30.047Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-29T12:06:29.720Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-29T12:06:38.159Z"}] | 1 | 101 | 18 | 18 | |||||||||||||||||||||||||
| 2462 | 3/18/2021 9:17:04 AM | 10/17/2021 8:51:23 AM | water | consumer has been charged water twice both on new meter and old meter <div>ACCOUNT IS IN ORDER.</div> | 27 | 3 | 2192 | 96 | 2 | 23 | 1 | 45 | 1154 | [{"op":"R","uid":"180","un":"khanyan","dt":"2021-03-18T09:16:57.073Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-17T08:50:15.256Z"}] | 1 | 50 | 12 | 10/17/2021 8:51:23 AM | 180 | 12 | |||||||||||||||||||||
| 2461 | 3/18/2021 9:10:41 AM | 6/30/2022 1:07:31 PM | 6 Months Policy | Please assess account for 6 Months Policy for Period 2016/12/12 - 2020/08/30 | 27 | 3 | 2191 | 74 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-18T09:11:25.780Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T07:50:15.201Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T07:52:11.409Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-29T12:05:34.693Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-29T12:05:41.704Z"}] | 1 | 101 | 18 | 6/30/2022 1:07:30 PM | 134150 | 7 | 7 | |||||||||||||||||||||
| 2459 | 3/18/2021 8:14:55 AM | 5/12/2022 12:23:09 PM | LEAK CR PASSED | LEAK DONE<br/><b>Journal Number</b>: [469753] | 27 | 3 | 2190 | 11 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-03-18T08:15:29.947Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-29T09:55:02.030Z"},{"op":"R","uid":"205","un":"zovuyod","dt":"2022-04-05T07:46:26.947Z"},{"op":"R","uid":"205","un":"zovuyod","dt":"2022-05-12T12:23:02.836Z"}] | 1 | 96 | 5/12/2022 12:23:09 PM | 11 | 205 | |||||||||||||||||||||||
| 2453 | 3/18/2021 8:03:58 AM | 3/28/2022 7:08:29 AM | Six months policy | Please assess account for six months for period between 2019/03 - 2020/10<div>journal processed for 20200424 period</div><br/><b>Journal Number</b>: [826750] | 27 | 3 | 2189 | 6 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-03-18T08:04:00.249Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-07T08:10:53.869Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-30T11:28:19.101Z"}] | 1 | 95 | 3/28/2022 7:08:29 AM | 6 | 3 |