Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 2462
LatestTicket
CreatedAt: 3/18/2021 9:17:04 AM
UpdatedAt: 10/17/2021 8:51:23 AM
Subject: water
Description: consumer has been charged water twice both on new meter and old meter <div>ACCOUNT IS IN ORDER.</div>
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 2192
OpenedBy
AssignedTo: 96
Region: 2
Department: 23
QueryType: 1
SubQueryType: 45
Escalation
EscalationCron: 1154
History: [{"op":"R","uid":"180","un":"khanyan","dt":"2021-03-18T09:16:57.073Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-17T08:50:15.256Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 50
CreatedBy1
UpdatedBy1: 12
ResolvedAt: 10/17/2021 8:51:23 AM
Thread
ResolvedBy: 180
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 12