Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 3263 | 4/14/2021 6:49:54 AM | 3/28/2022 6:33:19 AM | 6 months policy journal done 201909& 202003 | 6 months policy journal done 201909& 202003<br/><b>Journal Number</b>: [246197]<br/><b>Journal Amount</b>: [R3891.52] | 27 | 3 | 2808 | 3 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-04-14T06:49:56.876Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-04-19T06:24:30.076Z"}] | 1 | 95 | 3/28/2022 6:33:19 AM | 3 | 3 | |||||||||||||||||||||||
| 3261 | 4/14/2021 6:46:46 AM | 3/28/2022 7:08:29 AM | 6 months policy journal done | 6 months policy journal done<br/><b>Journal Number</b>: [250586] | 27 | 3 | 2807 | 6 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-04-14T06:46:48.371Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:35:17.702Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-03T07:33:29.725Z"}] | 1 | 101 | 11 | 3/28/2022 7:08:29 AM | 6 | 11 | ||||||||||||||||||||||
| 3259 | 4/14/2021 5:18:56 AM | 4/14/2021 5:18:59 AM | 1 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-04-14T05:18:58.194Z"}] | 21 | ||||||||||||||||||||||||||||||||||||
| 3258 | 4/13/2021 1:15:09 PM | 8/21/2021 10:04:25 AM | Leak credit | Plumbers report submitted by consumer and filed. | 4 | 3 | 2805 | 75 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-13T13:15:11.282Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-21T10:02:24.452Z"}] | 1 | 96 | 8/21/2021 10:04:25 AM | 173 | 4 | |||||||||||||||||||||||
| 3255 | 4/13/2021 10:09:54 AM | 3/28/2022 6:33:19 AM | LEAK CR DUE ON ACC | LEAK CR PASSED<br/><b>Journal Number</b>: [245458]<br/><b>Journal Amount</b>: [R25021.53] | 27 | 3 | 2804 | 3 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-04-13T10:05:55.381Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-04-19T06:26:43.866Z"}] | 1 | 96 | 3/28/2022 6:33:19 AM | 3 | 3 | |||||||||||||||||||||||
| 3254 | 4/13/2021 9:37:26 AM | 11/2/2021 9:34:49 AM | High Water Consumption | Consumer querying high water consumption of 60kl on 10/06/2020. Kindly investigate and resolve.<div><br></div><div>-W/W REPORT SUGGEST REPAIRED LEAK ON BCM SIDE. CUSTOMER TO ADVISE IF LEAK WAS REAPIRED ON THEIR SIDE AND LOG NEW QUERY.</div> | 27 | 3 | 2803 | 14 | 2 | 23 | 1 | 67 | 1436 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-13T09:33:27.861Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-30T07:14:35.572Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-30T07:16:15.681Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:34:50.228Z"}] | 1 | 96 | 13 | 11/2/2021 9:34:49 AM | 14 | 13 | |||||||||||||||||||||
| 3253 | 4/13/2021 9:22:17 AM | 11/20/2021 11:26:36 AM | High Water Consumption | Consumer querying the high consumption of water. The account is flagged as of 05/03/2021. | 4 | 3 | 2802 | 14 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-13T09:18:19.077Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:34:02.711Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-20T11:26:25.240Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-20T11:26:31.876Z"}] | 1 | 101 | 13 | 11/20/2021 11:26:36 AM | 14 | 13 | ||||||||||||||||||||||
| 3252 | 4/13/2021 9:18:09 AM | 7/21/2021 12:10:05 PM | no valid query details submitted | no valid query details submitted | 27 | 3 | 2801 | 13 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-13T09:18:12.250Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-15T12:40:26.276Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:10:16.426Z"}] | 1 | 44 | 7/21/2021 12:10:05 PM | 13 | 14 | |||||||||||||||||||||||
| 3251 | 4/13/2021 9:04:11 AM | 4/12/2022 9:39:10 AM | Six months policy | Please assess account for six months policy for period 2019/01-2020/06<div><br></div><div><br></div><br/><b>Journal Number</b>: [709313] | 24 | 3 | 2800 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-13T09:04:14.233Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-30T08:58:09.897Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:33:41.157Z"}] | 1 | 101 | 13 | 13 | |||||||||||||||||||||||||
| 3250 | 4/13/2021 8:58:56 AM | 12/22/2021 10:58:17 AM | Six months policy | Please assess account for six months policy for period 2019/07-2021/01<div><br></div><br/><b>Journal Number</b>: [709316]<br/><b>Journal Amount</b>: [-R19,615.55] | 27 | 3 | 2799 | 75 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-13T08:58:58.842Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-30T08:59:08.720Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-30T09:34:45.697Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:33:12.440Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-12-22T10:58:00.504Z"}] | 1 | 101 | 3 | 12/22/2021 10:58:17 AM | 173 | 3 | ||||||||||||||||||||||
| 3249 | 4/13/2021 8:32:34 AM | 1/12/2023 12:27:30 PM | water leak | debtor submitted affidavit stating that leak was fixed in 2019 and again in 2020.<div><br></div><div><b><u>QRC RESPONSE</u></b>: Query closed and being attended to under<u><b> REF: 2946,</b></u> leak letter has been requested in order to process leak and six months policy.<br></div> | 30 | 3 | 2798 | 17 | 2 | 23 | 77 | 96 | [{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-04-13T08:32:36.333Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:32:29.474Z"}] | 1 | 96 | 14 | 141580 | 8 | |||||||||||||||||||||||
| 3248 | 4/13/2021 8:22:32 AM | 4/8/2023 11:55:57 AM | Six months policy | Please assess account for six months policy for period 2019/12-2021/02<div>6 month policy processed</div><br><b>Journal Number</b>: 755916<br/><b>Journal Amount</b>: [-R5,255.13] | 27 | 3 | 2797 | 15 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-13T08:22:34.478Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:26:59.139Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-20T11:20:42.838Z"}] | 1 | 101 | 10 | 4/8/2023 11:55:51 AM | 3 | 3 | ||||||||||||||||||||||
| 3247 | 4/13/2021 8:14:17 AM | 11/21/2021 10:28:27 AM | Leak letter | Plumber's report submitted by consumer and filed.<br/><b>Journal Amount</b>: [34648.13] | 27 | 3 | 2796 | 75 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-13T08:14:20.162Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:26:25.417Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-11-21T10:27:57.894Z"}] | 1 | 96 | 8 | 11/21/2021 10:28:27 AM | 173 | 8 | ||||||||||||||||||||||
| 650 | 4/13/2021 7:57:52 AM | 7/3/2022 9:20:33 AM | High Water Consumption | Consumer is querying the high consumption of the water bill. kindly investigate and resolve.<div><br></div><div><b><u>QRC RESPONSE: </u></b>Account query is being assessed and customer will be contacted once assessment has been concluded.</div> | 30 | 3 | 904 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-13T07:53:54.044Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:25:24.990Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-13T11:47:56.031Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-13T12:13:52.916Z"},{"op":"R","uid":"904","un":"vuyelwamx","dt":"2022-04-11T13:01:16.354Z"}] | 1 | 101 | 14 | 8 | |||||||||||||||||||||||||
| 3245 | 4/13/2021 7:52:20 AM | 3/15/2022 1:58:44 PM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt"> no readings from Oct 21 - Jan 22 but charged an interim of R5061.98 everymonth. kindly investigate</td></tr></tbody></table> | 4 | 3 | 2795 | 26 | 2 | 23 | 77 | 95 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-04-13T07:52:22.586Z"},{"op":"R","uid":"26","un":"nobulalim","dt":"2021-04-13T07:52:26.448Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-29T12:02:40.622Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:19:37.895Z"},{"op":"R","uid":"39","un":"tembekas","dt":"2022-03-15T13:27:00.659Z"},{"op":"R","uid":"39","un":"tembekas","dt":"2022-03-15T13:51:47.344Z"}] | 1 | 111 | 39 | 3/15/2022 1:58:44 PM | 26 | 39 | ||||||||||||||||||||||
| 3246 | 4/13/2021 7:49:28 AM | 2/19/2023 8:38:15 AM | Water query | Water query <div>QRC RESPONSE: There are no services charging on the account.</div> | 27 | 3 | 2794 | 15 | 2 | 23 | [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-04-13T07:49:30.816Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-18T09:49:49.182Z"}] | 1 | 101 | 20 | 2/19/2023 8:38:14 AM | 6 | 6 | ||||||||||||||||||||||||
| 3244 | 4/13/2021 7:46:08 AM | 5/19/2022 7:53:10 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 2793 | 18 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-13T07:42:09.630Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:18:45.635Z"}] | 9 | 123 | 14 | 5/19/2022 7:53:10 AM | 18 | 14 | ||||||||||||||||||||||
| 3242 | 4/13/2021 7:35:38 AM | 5/19/2022 7:53:10 AM | SEWERAGE ,REFUSE,FIRE DUPLICATION QUERIES | SEWERAGE,FIRE,REFUSE DUPLICATION QUERIES<div><br></div><div>CORRECT CHARGE FOR ALL SERVICES IN GONUBIE</div> | 27 | 3 | 2792 | 18 | 2 | 23 | 4 | 105 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-13T07:31:39.142Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-13T11:40:44.520Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T07:01:25.256Z"}] | 4 | 119 | 4 | 5/19/2022 7:53:10 AM | 18 | 4 | ||||||||||||||||||||||
| 3241 | 4/13/2021 7:05:07 AM | 7/3/2022 9:12:56 AM | FIRE LEVY DOUBLE CHARGE QUERY | FIRE LEVY DOUBLE CHARGE QUERY<div><br></div><div><b><u>QRC RESPONSE:</u></b> Account adjusted accordingly in <span style="font-family: "Courier New", Helvetica, sans-serif; font-size: 11px; letter-spacing: 1px; white-space: pre;"><b><u>20200908</u></b></span></div> | 27 | 3 | 2791 | 132 | 4 | 23 | 77 | 105 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-13T07:01:08.889Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:16:06.468Z"}] | 3 | 105 | 14 | 6/10/2022 1:26:53 PM | 5 | 8 | ||||||||||||||||||||||
| 3240 | 4/13/2021 6:59:59 AM | 2/24/2022 10:34:50 AM | LOG QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 2790 | 26 | 2 | 23 | 77 | 95 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-04-13T07:00:01.068Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:14:52.315Z"}] | 9 | 123 | 14 | 2/24/2022 10:34:50 AM | 26 | 14 |