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Conversation
EscalationLevel
LatestCall
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Campaign
IsOpen
Not Set True False
Customer
650
LatestTicket
CreatedAt
4/13/2021 7:57:52 AM
UpdatedAt
7/3/2022 9:20:33 AM
Subject
High Water Consumption
Description
Consumer is querying the high consumption of the water bill. kindly investigate and resolve.<div><br></div><div><b><u>QRC RESPONSE: </u></b>Account query is being assessed and customer will be contacted once assessment has been concluded.</div>
Priority
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30
ConversationType
3
Parent
Account
904
OpenedBy
AssignedTo
Region
2
Department
23
QueryType
77
SubQueryType
67
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History
[{"op":"R","uid":"14","un":"asandag","dt":"2021-04-13T07:53:54.044Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T09:25:24.990Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-13T11:47:56.031Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-13T12:13:52.916Z"},{"op":"R","uid":"904","un":"vuyelwamx","dt":"2022-04-11T13:01:16.354Z"}]
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UpdatedBy
Category
1
Subcategory
101
CreatedBy1
UpdatedBy1
14
ResolvedAt
Thread
ResolvedBy
WasCreatedByCustomer
Not Set True False
HasIvrcall
Not Set True False
Creator
Updator
8