Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 3398 | 4/19/2021 1:33:55 PM | 8/14/2021 8:30:09 AM | High interim charges | <span lang="EN-US" style="font-size:11.0pt;font-family: "Calibri",sans-serif;mso-fareast-font-family:Calibri;mso-fareast-theme-font: minor-latin;color:#1F497D;mso-ansi-language:EN-US;mso-fareast-language:EN-ZA; mso-bidi-language:AR-SA">Please assist consumer is querying high electricity interims, see attachment fyi.</span><div><span lang="EN-US" style="font-size:11.0pt;font-family: "Calibri",sans-serif;mso-fareast-font-family:Calibri;mso-fareast-theme-font: minor-latin;color:#1F497D;mso-ansi-language:EN-US;mso-fareast-language:EN-ZA; mso-bidi-language:AR-SA">Electricity readings updated and account is in order.</span></div> | 27 | 3 | 2910 | 75 | 2 | 23 | 2 | 44 | 1497 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-19T13:33:50.409Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-14T08:30:12.079Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-14T08:31:02.863Z"}] | 2 | 44 | 8/14/2021 8:30:09 AM | 173 | 12 | ||||||||||||||||||||||
| 3397 | 4/19/2021 1:12:52 PM | 3/28/2022 7:07:05 AM | Leak credit | Kindly assess a leak on this account{MARCH 2021 AVE 8}<div><br></div><div>Leak CR Processed-<b>Journal Number</b>: [517960]</div><div><br></div><div><b>RESPONSE QRC</b> :Leak CR ,Journal {517960} Authorized.</div><br><br> | 27 | 3 | 2909 | 15 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-19T13:12:54.184Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T12:09:08.746Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T09:16:46.728Z"}] | 1 | 96 | 230 | 3/28/2022 7:07:05 AM | 15 | 230 | ||||||||||||||||||||||
| 3396 | 4/19/2021 12:57:56 PM | 11/3/2021 10:55:23 AM | Incorrect tarriff | These two accounts 10330605/10330593 have been incorrectly billed with commercial sewerage and pan from 25/07/2020 to date.<div><br></div><div>Response: To be investigated by sundry section</div> | 27 | 3 | 2908 | 75 | 2 | 23 | 93 | 53 | 1496 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-19T12:57:50.431Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T09:16:02.363Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-30T09:33:17.424Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T12:07:50.716Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2021-11-03T10:55:23.594Z"}] | 93 | 56 | 15 | 11/3/2021 10:55:23 AM | 173 | 15 | |||||||||||||||||||||
| 3394 | 4/19/2021 12:43:58 PM | 2/2/2022 12:28:44 PM | Erf no longer exists | kindly be advised that this erf no longer exists. It is, therefore, uncollectable. Kindly reverse all charges raised on this account. | 3 | 2 | 23 | 7 | 60 | 1494 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-04-19T12:43:52.984Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T12:06:06.579Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2021-11-03T09:00:56.658Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2021-11-03T09:35:01.174Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-29T12:11:41.717Z"}] | 7 | 60 | 10 | |||||||||||||||||||||||||||
| 3393 | 4/19/2021 12:36:06 PM | 10/16/2021 7:42:24 AM | Leak Credit | Kindly assess a leak credit for this account that was reported on 27/11/2020 | 27 | 3 | 2907 | 74 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-19T12:36:08.622Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-16T07:41:34.668Z"}] | 1 | 96 | 13 | 10/16/2021 7:42:24 AM | 172 | 13 | ||||||||||||||||||||||
| 3392 | 4/19/2021 12:36:06 PM | 5/19/2022 7:53:10 AM | WATER QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 2906 | 18 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-04-19T12:36:08.506Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T12:04:21.865Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2021-11-03T08:59:02.419Z"}] | 9 | 123 | 16 | 5/19/2022 7:53:10 AM | 18 | 16 | ||||||||||||||||||||||
| 3391 | 4/19/2021 12:26:28 PM | 11/2/2021 11:55:26 AM | High consumption | <p class="MsoNormal"><span lang="EN-US">Please assist consumer is querying the high water consumption charged on account, consumer <b><u>will call leak finder</u></b>.<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-US"> </span><b><u><span lang="EN-ZA">RESPONSE:</span></u></b></p> <p class="MsoNormal"><span lang="EN-ZA">• Query cannot be logged until if customer still to appoint a plumber. <o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">• The account is affected with stage 3 water restriction tariffs as the current consumption exceeds 21+kl<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA"> </span></p> <p class="MsoNormal"><b><u><span lang="EN-ZA">RECOMMENDED: Customer is advised to h</span></u></b>ave the premises assessed for any undetected leaks (if leaks are repaired, to log a new query with a signed copy of the plumbers letter stating what was repaired, date of repairs and account information.</p><p class="MsoNormal">Query closed</p><span lang="EN-ZA" style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-US;mso-bidi-language:AR-SA"></span> | 27 | 3 | 2905 | 75 | 2 | 23 | 1 | 67 | 1495 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-19T12:26:22.518Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T10:02:04.661Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T10:21:30.669Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-30T10:24:58.748Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-30T11:14:22.970Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-30T11:14:29.503Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T11:15:18.166Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-30T11:16:46.998Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T11:55:27.039Z"}] | 1 | 96 | 3 | 11/2/2021 11:55:26 AM | 173 | 3 | |||||||||||||||||||||
| 3390 | 4/19/2021 12:25:55 PM | 11/2/2021 11:54:57 AM | Late termination | Kindly assess a late termination for this account | 30 | 3 | 2904 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-19T12:25:57.126Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T11:54:48.528Z"}] | 6 | 122 | 14 | 14 | |||||||||||||||||||||||||
| 3389 | 4/19/2021 12:22:40 PM | 11/2/2021 11:54:20 AM | water query/leak plumbers letter attach | water query/leak plumbers letter attach | 30 | 3 | 2901 | 2 | 23 | 77 | 96 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-19T12:23:51.245Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-29T12:50:28.144Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T11:54:06.850Z"}] | 1 | 96 | 14 | 14 | |||||||||||||||||||||||||
| 3387 | 4/19/2021 12:16:23 PM | 6/30/2022 12:32:50 PM | Leak letter | Plumber's report has been submitted by consumer and filed.<div>Response: High consumption,call logged with water works on control number 761133,consumer was also informed that consumption hasn't dropped and to recheck for other leaks.</div><div>Journal Done </div><br/><b>Journal Number</b>: [916232] | 27 | 3 | 2903 | 7 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-19T12:16:18.981Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-04-19T12:22:40.852Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-20T10:55:21.501Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T07:18:43.388Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-30T07:19:48.332Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T07:35:56.363Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-30T07:49:26.508Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-02T13:42:41.323Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2022-02-19T07:06:38.298Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2022-02-19T07:43:28.400Z"}] | 1 | 96 | 17 | 6/30/2022 12:32:50 PM | 134128 | 7 | 7 | |||||||||||||||||||||
| 3386 | 4/19/2021 12:05:31 PM | 9/30/2021 11:40:01 AM | Late termination | <p class="MsoNormal"><span lang="EN-US">Please reverse interest/ services that were charged on the previous owner’s account <b>10398254</b> which were charged due to late termination.<o:p></o:p></span></p><br><b>Journal Number</b>: [880194]<div><b>Response from QRC:</b></div><div>Journal Authorized.</div><div>Query Resolved.</div> | 27 | 3 | 2900 | 8 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-19T12:05:26.686Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-08-14T10:51:53.299Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-08-16T07:36:33.481Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-16T09:54:12.235Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-16T10:01:29.039Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-14T12:44:21.090Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-30T11:36:55.632Z"}] | 6 | 122 | 9/30/2021 11:40:01 AM | 8 | 230 | |||||||||||||||||||||||
| 3385 | 4/19/2021 12:05:00 PM | 11/2/2021 11:53:32 AM | Late termination | Kindly assess late termination for this account | 30 | 3 | 2899 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-19T12:05:03.107Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T11:53:19.913Z"}] | 6 | 122 | 14 | 14 | |||||||||||||||||||||||||
| 3376 | 4/19/2021 11:48:47 AM | 3/28/2022 7:10:22 AM | Leak letter | Plumbers report submitted by consumer and filed.<br><b>Monitoring Reason</b>: [one more reading required to asses May reading]<br><b>Journal Number</b>: [927878]<div><br><div><br></div><div><b>RESPONSE QRC</b>:WATER LEAKJOURNAL,{937878} AUTHORISED</div></div><div><br></div><div><br></div> | 27 | 3 | 2898 | 11 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-19T11:48:42.346Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-05-20T08:47:41.021Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-22T06:44:13.956Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-22T08:06:25.378Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T11:52:51.723Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T09:50:51.281Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T09:50:57.305Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T13:20:56.824Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-05T08:25:22.615Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-06T10:37:52.376Z"}] | 1 | 96 | 230 | 3/28/2022 7:10:22 AM | 11 | 230 | ||||||||||||||||||||||
| 3363 | 4/19/2021 11:47:49 AM | 5/17/2022 8:51:08 AM | Water Query - overcharge | <b>Investigate Interim charges</b>, as the consumer is complaining of high consumption.<div>Query resolved because no interims charged,reading up to date since 2021.</div> | 27 | 3 | 2897 | 20 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-04-19T11:47:43.453Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-04-19T12:13:54.939Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-07T07:44:53.689Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-29T09:24:44.399Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-29T12:40:09.850Z"}] | 1 | 50 | 15 | 5/17/2022 8:51:08 AM | 20 | 15 | ||||||||||||||||||||||
| 3382 | 4/19/2021 11:40:59 AM | 4/19/2021 11:41:01 AM | 2 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-04-19T11:41:00.847Z"}] | 26 | ||||||||||||||||||||||||||||||||||||
| 3381 | 4/19/2021 11:29:18 AM | 11/2/2021 11:52:27 AM | 6 Months Policy | Kindly assess a Six Months Policy from the period 201801-201908 | 30 | 3 | 2896 | 2 | 23 | 2 | 101 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-19T11:29:20.819Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T11:52:18.877Z"}] | 1 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 3380 | 4/19/2021 11:25:58 AM | 7/3/2022 10:02:34 AM | Leak Credit | Kindly assess a leak credit for this account <div><br></div><div><b><u>QRC RESPONSE:</u></b> A leak letter is requested in order to assess account for leak credit. kindly submit a leak letter, stating the repair date and repairs done.<br></div> | 30 | 3 | 2895 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-19T11:26:00.939Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T11:51:49.050Z"}] | 1 | 96 | 14 | 8 | |||||||||||||||||||||||||
| 3377 | 4/19/2021 11:23:59 AM | 11/2/2021 11:51:26 AM | HIGH CONSUMPTION - WATER | CONSUMER QUERYING HIGH CONSUMPTION OF WATER ON ACCOUNT 10419895. KINDLY INVESTIGATE AND RESOLVE.<table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 14 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-19T11:25:10.531Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-19T11:32:37.550Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T11:51:06.819Z"}] | 9 | 123 | 14 | 11/2/2021 11:51:26 AM | 14 | 14 | |||||||||||||||||||||||
| 3379 | 4/19/2021 11:22:10 AM | 7/3/2022 10:09:02 AM | 6 Months Policy | Kindly assess a Six Months Policy for the period 201904-202008<div><br></div><div>Q<b><u>RC RESPONSE:</u></b> The debt was written off in 202106.</div> | 27 | 3 | 2894 | 74 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-19T11:22:13.101Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T11:50:26.150Z"}] | 1 | 101 | 14 | 7/3/2022 10:09:02 AM | 8 | 8 | ||||||||||||||||||||||
| 3378 | 4/19/2021 11:16:52 AM | 11/2/2021 11:49:59 AM | 6 Months Policy | Kindly assess a Six Months Policy for the period 201906-202004 | 30 | 3 | 2893 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-19T11:16:55.663Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T11:49:49.504Z"}] | 1 | 101 | 14 | 14 |