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LatestCall
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IsOpen
Customer
3391
LatestTicket
CreatedAt
4/19/2021 12:26:28 PM
UpdatedAt
11/2/2021 11:55:26 AM
Subject
High consumption
Description
<p class="MsoNormal"><span lang="EN-US">Please assist consumer is querying the high water consumption charged on account, consumer <b><u>will call leak finder</u></b>.<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-US">&nbsp;</span><b><u><span lang="EN-ZA">RESPONSE:</span></u></b></p> <p class="MsoNormal"><span lang="EN-ZA">•&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Query cannot be logged until if customer still to appoint a plumber.&nbsp;&nbsp;<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The account is affected with stage 3 water restriction tariffs as the current consumption exceeds 21+kl<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">&nbsp;</span></p> <p class="MsoNormal"><b><u><span lang="EN-ZA">RECOMMENDED: Customer is advised to h</span></u></b>ave the premises assessed for any undetected leaks (if leaks are repaired, to log a new query with a signed copy of the plumbers letter stating what was repaired, date of repairs and account information.</p><p class="MsoNormal">Query closed</p><span lang="EN-ZA" style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-US;mso-bidi-language:AR-SA"></span>
Priority
Disposition
27
ConversationType
3
Parent
Account
2905
OpenedBy
AssignedTo
75
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
1495
History
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Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
3
ResolvedAt
11/2/2021 11:55:26 AM
Thread
ResolvedBy
173
WasCreatedByCustomer
HasIvrcall
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3