Details
Conversation
EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Not Set True False
Customer
3396
LatestTicket
CreatedAt
4/19/2021 12:57:56 PM
UpdatedAt
11/3/2021 10:55:23 AM
Subject
Incorrect tarriff
Description
These two accounts 10330605/10330593 have been incorrectly billed with commercial sewerage and pan from 25/07/2020 to date.<div><br></div><div>Response: To be investigated by sundry section</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
2908
OpenedBy
AssignedTo
75
Region
2
Department
23
QueryType
93
SubQueryType
53
Escalation
EscalationCron
1496
History
[{"op":"R","uid":"173","un":"olgad","dt":"2021-04-19T12:57:50.431Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-10-30T09:16:02.363Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-30T09:33:17.424Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T12:07:50.716Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2021-11-03T10:55:23.594Z"}]
CreatedBy
UpdatedBy
Category
93
Subcategory
56
CreatedBy1
UpdatedBy1
15
ResolvedAt
11/3/2021 10:55:23 AM
Thread
ResolvedBy
173
WasCreatedByCustomer
Not Set True False
HasIvrcall
Not Set True False
Creator
Updator
15