Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 3763 | 5/3/2021 9:02:03 AM | 2/2/2022 12:28:44 PM | High water consumption | Kindly investigate high water charges raised on this account. | 3 | 2 | 23 | 1 | 67 | 1735 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-03T09:02:05.351Z"}] | 1 | 67 | 73 | |||||||||||||||||||||||||||
| 3762 | 5/3/2021 8:55:42 AM | 5/19/2022 7:51:12 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING THE HIGH CONSUMPTION OF WATER. KINDLY INVESTIGATE AND RESOLVE. | 30 | 3 | 3200 | 2 | 23 | 1 | 67 | 1734 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-03T08:55:28.744Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-03T08:57:42.106Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:37:24.900Z"}] | 1 | 101 | 14 | 14 | ||||||||||||||||||||||||
| 3761 | 5/3/2021 8:34:57 AM | 5/19/2022 7:51:12 AM | REFUSE CHARGED TWICE | CONSUMER STATES THAT REFUSE IS PAID BY QUARRY JOINT COM ON ACCOUNT 10000605. THE DESIRED OUTCOME BY THE CONSUMER IS THAT THE ACCOUNT BE CREDITED BY R2432.02 AND THAT ALL FUTURE CHARGES OF REFUSE ON THIS ACCOUNT BE TERMINATED. KINDLY INVESTIGATE AND RESOLVE. | 30 | 3 | 3199 | 2 | 23 | 4 | 105 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-03T08:34:43.102Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:36:27.208Z"}] | 4 | 50 | 14 | 14 | |||||||||||||||||||||||||
| 3760 | 5/3/2021 8:22:40 AM | 11/22/2021 9:35:41 AM | log query | incorrect reading | 30 | 3 | 3198 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-05-03T08:22:25.212Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:35:26.138Z"}] | 1 | 111 | 14 | 14 | |||||||||||||||||||||||||
| 3759 | 5/3/2021 8:21:06 AM | 5/19/2022 7:51:12 AM | CONSUMPTION | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 3197 | 16 | 2 | 23 | 1 | 67 | 1731 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-03T08:20:51.917Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-03T08:21:26.711Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-03T08:23:27.755Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:33:33.641Z"}] | 9 | 123 | 14 | 5/19/2022 7:51:12 AM | 16 | 14 | |||||||||||||||||||||
| 3758 | 5/3/2021 8:14:15 AM | 2/2/2022 12:28:44 PM | High water consumption | Kindly investigate high water charges raised on this account.<table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-03T08:14:17.467Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:32:20.233Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:32:32.941Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 3757 | 5/3/2021 8:00:39 AM | 7/17/2022 9:16:03 AM | WATER QUERY | WATER QUERY<div><br></div><div>QRC RESPONSE:</div><div>Query closed due to insufficient information</div><div>Duplicate query active on REF #3561</div> | 27 | 3 | 3196 | 132 | 2 | 23 | 1 | 67 | 1728 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-03T08:00:24.651Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-03T08:01:50.405Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:31:02.508Z"}] | 1 | 101 | 14 | 7/17/2022 9:16:03 AM | 3 | 3 | |||||||||||||||||||||
| 3756 | 5/3/2021 6:48:06 AM | 3/28/2022 6:33:19 AM | REMOVE DOG TAX | OWNER HAS ONE DOG ON SITE<div><br></div><div>OWNER ISSUED EUTHANIZATION CERTIFICATE</div><br><b>Journal Number</b>: [519884]<br/><b>Journal Amount</b>: [-R459.09] | 27 | 3 | 3195 | 3 | 2 | 23 | 109 | 75 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-03T06:48:08.819Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-03T07:40:34.326Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-04T12:58:26.415Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-22T13:16:15.119Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-04T12:05:00.689Z"}] | 109 | 75 | 3/28/2022 6:33:19 AM | 3 | 5 | |||||||||||||||||||||||
| 3755 | 4/30/2021 1:40:06 PM | 3/28/2022 6:33:19 AM | water | credit water<br/><b>Journal Number</b>: [506971]<br/><b>Journal Amount</b>: [R12,149.47] | 27 | 3 | 3194 | 3 | 2 | 23 | 1 | 49 | 1743 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-04-30T13:44:12.705Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-03T12:41:18.845Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-03T12:41:26.203Z"}] | 1 | 49 | 3/28/2022 6:33:19 AM | 3 | 3 | ||||||||||||||||||||||
| 3754 | 4/30/2021 1:34:38 PM | 7/3/2022 11:15:15 AM | Leak Credit | Kindly assess a leak for the period 202101<div><br></div><div>RESPONSE FROM QRC:</div><div>Interims were over charged and resulted in a credit after interim reversal on the 2021/01 billing.</div><div>Account is up to date with no actual query. </div><div>Query closed</div> | 27 | 3 | 3193 | 74 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-30T13:38:45.532Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:30:27.043Z"}] | 1 | 96 | 14 | 7/3/2022 11:15:15 AM | 3 | 3 | ||||||||||||||||||||||
| 3753 | 4/30/2021 1:17:45 PM | 10/27/2022 11:03:54 AM | High consumption | Kindly assess a high water consumption for this account <div>- CUSTOMER TO ADVISE IF ANY LEAK WAS REPAIRED ON PROPERTY AND PROVIDE PLUMBERS INVOICE </div><div><br></div><div>Do not qualify for 6 month policy</div> | 27 | 3 | 3192 | 15 | 2 | 23 | 1 | 67 | 1725 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-30T13:21:52.440Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:29:14.600Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-13T10:14:50.731Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-13T10:18:26.023Z"}] | 1 | 101 | 13 | 10/27/2022 11:03:54 AM | 10 | 10 | |||||||||||||||||||||
| 3752 | 4/30/2021 1:08:44 PM | 1/9/2023 1:43:49 PM | Leak letter | Leak letter submitted by consumer and filed.<div>Consumption was still high four months after date of repairs .</div><div>Tried to contact consumer today 13/07/2022 but the number 0834705554 is on voicemail.</div><div><br></div><div><b>qrc response</b></div><div><b>leak credit passed on account, journal processed on 05/01/2023 waiting to be authorized</b></div><div><br></div><br/><b>Journal Number</b>: [488188]<br/><b>Journal Amount</b>: [-R29,610.85] | 27 | 3 | 3191 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-30T13:08:32.694Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:28:39.971Z"}] | 1 | 96 | 14 | 1/9/2023 1:43:36 PM | 141235 | 3 | 3 | |||||||||||||||||||||
| 3750 | 4/30/2021 1:04:40 PM | 11/22/2021 9:28:12 AM | Leak | <span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-US;mso-bidi-language:AR-SA">Please kindly look at the assess the account and assist, the plumbers report was sent but its not yet resolved. </span><div><span style="font-size:11.0pt;font-family:"Calibri",sans-serif; mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language: EN-ZA;mso-fareast-language:EN-US;mso-bidi-language:AR-SA">customer to re submit leak letter</span></div> | 27 | 3 | 3189 | 75 | 3 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-30T13:04:25.282Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-21T09:04:29.832Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:28:11.831Z"}] | 1 | 96 | 6 | 11/22/2021 9:28:12 AM | 173 | 6 | ||||||||||||||||||||||
| 3751 | 4/30/2021 1:04:38 PM | 2/25/2023 7:50:48 AM | Leak credit | Kindly assess a leak for the period 201912-202101<div>leak credit adjustment done for 202012-202104 av 21kl</div><br><b>Journal Number</b>: [851417]<div><br></div><div><b><i><u>QRC RESPONSE</u></i></b>: QUERY IS BEING ATTENDED TO ON REF NO: 94326</div><div>LEAK LETTER CURRENTLY BEING ASSESSED</div> | 27 | 3 | 3190 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-04-30T13:08:45.280Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-20T10:19:04.340Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:27:52.300Z"}] | 1 | 96 | 6 | 2/25/2023 7:50:03 AM | 6 | 6 | ||||||||||||||||||||||
| 3749 | 4/30/2021 12:51:05 PM | 12/7/2022 2:13:42 PM | Leak letter | Leak letter submitted by consumer and filed.<div><br></div><div>QRC Response</div><div>leak credit applied .<br><div><br></div></div><br/><b>Journal Number</b>: [963946]<br/><b>Journal Amount</b>: [51008.33] | 27 | 3 | 3188 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-30T12:50:52.106Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:27:16.784Z"},{"op":"R","uid":"14","un":"asandag","dt":"2022-02-19T06:52:36.300Z"},{"op":"R","uid":"23","un":"bevins","dt":"2022-03-01T08:50:33.758Z"}] | 1 | 96 | 14 | 12/7/2022 2:13:29 PM | 2 | 2 | ||||||||||||||||||||||
| 3748 | 4/30/2021 12:44:54 PM | 9/22/2021 12:41:24 PM | Leak letter | Leak letter submitted by consumer and filed.<div>w/off paid the debit</div> | 4 | 3 | 3187 | 75 | 3 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-30T12:44:42.389Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-21T10:02:50.630Z"},{"op":"R","uid":"196","un":"lazolaw","dt":"2021-09-22T12:39:03.750Z"}] | 1 | 96 | 9/22/2021 12:41:24 PM | 173 | 196 | |||||||||||||||||||||||
| 3747 | 4/30/2021 12:41:40 PM | 7/3/2022 12:14:34 PM | Leak letter | Leak letter submitted by consumer and filed.<div><br></div><div>No letter received, Debt written off June 2021 and June 2022</div><div>Account up to date as debt cleared. Query closed</div> | 27 | 3 | 3186 | 75 | 3 | 23 | 1 | 96 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-30T12:41:28.809Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:26:45.189Z"}] | 1 | 96 | 14 | 7/3/2022 12:14:34 PM | 3 | 3 | ||||||||||||||||||||||
| 3746 | 4/30/2021 10:29:58 AM | 11/22/2021 9:25:41 AM | CONSUMPTION | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 3185 | 14 | 2 | 23 | 1 | 67 | 1724 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-30T10:29:46.072Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:23:37.147Z"}] | 9 | 123 | 14 | 11/22/2021 9:25:41 AM | 14 | 14 | |||||||||||||||||||||
| 3738 | 4/30/2021 10:11:53 AM | 11/22/2021 9:23:02 AM | CONSUMPTION | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> . | 4 | 3 | 3184 | 14 | 2 | 23 | 1 | 67 | 1723 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-30T10:11:40.382Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-04-30T10:13:11.219Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:22:02.029Z"}] | 9 | 123 | 14 | 11/22/2021 9:23:02 AM | 14 | 14 | |||||||||||||||||||||
| 3744 | 4/30/2021 10:02:21 AM | 7/22/2021 6:06:08 AM | water | leak credit water<br/><b>Journal Number</b>: [451976]<br/><b>Journal Amount</b>: [56627.50] | 27 | 3 | 3183 | 12 | 2 | 23 | 1 | 50 | 1720 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-04-30T10:06:28.456Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-22T06:04:20.099Z"}] | 1 | 50 | 7/22/2021 6:06:08 AM | 12 | 2 |