Details

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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
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Campaign
IsOpen
Customer
3752
LatestTicket
CreatedAt
4/30/2021 1:08:44 PM
UpdatedAt
1/9/2023 1:43:49 PM
Subject
Leak letter
Description
Leak letter submitted by consumer and filed.<div>Consumption was still high four months after date of repairs .</div><div>Tried to contact consumer today 13/07/2022 but the number 0834705554&nbsp; is on voicemail.</div><div><br></div><div><b>qrc response</b></div><div><b>leak credit passed on account, journal processed on 05/01/2023 waiting to be authorized</b></div><div><br></div><br/><b>Journal Number</b>: [488188]<br/><b>Journal Amount</b>: [-R29,610.85]
Priority
Disposition
27
ConversationType
3
Parent
Account
3191
OpenedBy
AssignedTo
17
Region
2
Department
23
QueryType
1
SubQueryType
96
Escalation
EscalationCron
History
[{"op":"R","uid":"173","un":"olgad","dt":"2021-04-30T13:08:32.694Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:28:39.971Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
14
ResolvedAt
1/9/2023 1:43:36 PM
Thread
141235
ResolvedBy
3
WasCreatedByCustomer
HasIvrcall
Creator
Updator
3