Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 3757
LatestTicket
CreatedAt: 5/3/2021 8:00:39 AM
UpdatedAt: 7/17/2022 9:16:03 AM
Subject: WATER QUERY
Description: WATER QUERY<div><br></div><div>QRC RESPONSE:</div><div>Query closed due to insufficient information</div><div>Duplicate query active on REF #3561</div>
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 3196
OpenedBy
AssignedTo: 132
Region: 2
Department: 23
QueryType: 1
SubQueryType: 67
Escalation
EscalationCron: 1728
History: [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-03T08:00:24.651Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-03T08:01:50.405Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T09:31:02.508Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 101
CreatedBy1
UpdatedBy1: 14
ResolvedAt: 7/17/2022 9:16:03 AM
Thread
ResolvedBy: 3
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 3