Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 3852 | 5/5/2021 9:37:08 AM | 3/28/2022 7:08:29 AM | water adjustment done | water adjustment done<br><b>Journal Number</b>: [535785]<div>journal processed </div> | 27 | 3 | 3269 | 6 | 4 | 23 | 6 | 107 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-05-05T09:36:52.112Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-05-05T10:17:20.251Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-06-15T10:55:07.706Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-28T13:03:34.018Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:54:59.008Z"}] | 1 | 101 | 13 | 3/28/2022 7:08:29 AM | 6 | 13 | ||||||||||||||||||||||
| 3851 | 5/5/2021 9:12:38 AM | 2/13/2022 10:29:34 AM | high water consumption | the consumer had high water consumption in 2021/02 <div>current reading 0007.</div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 3268 | 101 | 4 | 23 | 1 | 67 | 1816 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-05-05T09:12:22.521Z"},{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-05T09:39:12.802Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:54:11.320Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T10:27:50.472Z"}] | 1 | 111 | 214 | 2/13/2022 10:29:34 AM | 199 | 214 | |||||||||||||||||||||
| 3850 | 5/5/2021 9:12:27 AM | 5/31/2021 7:41:55 AM | WATER QUERY | WATER QUERY LAST READING TAKEN IN 2019<br/><b>Journal Amount</b>: [-R941.79] | 27 | 3 | 3267 | 14 | 2 | 23 | 1 | 67 | 1813 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-05T09:16:27.794Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-31T07:41:33.765Z"}] | 1 | 67 | 5/31/2021 7:41:55 AM | 14 | 3 | ||||||||||||||||||||||
| 3848 | 5/5/2021 8:58:41 AM | 11/22/2021 10:53:39 AM | water | six months policy applied<br/><b>Journal Number</b>: [535787] | 27 | 3 | 3266 | 12 | 4 | 23 | 1 | 50 | 1812 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-05T08:58:24.981Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-04T09:17:38.866Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:53:39.307Z"}] | 1 | 101 | 11 | 11/22/2021 10:53:39 AM | 12 | 11 | |||||||||||||||||||||
| 3847 | 5/5/2021 8:50:35 AM | 7/17/2022 7:01:21 AM | WATER QUERY | WATER QUERY<div><br></div><div><b><u>QRC RESPONSE:</u></b></div><div>A credit adjustment passed on water on 09 Nov 2020. No identifiable query thereafter.<br></div><div><br></div><div>Account in order and up to date.</div><div><br></div><div>Query closed</div> | 27 | 3 | 3265 | 13 | 2 | 23 | 1 | 67 | 1809 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-05T08:50:19.210Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-05T08:51:06.840Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:51:18.117Z"}] | 1 | 101 | 14 | 7/17/2022 7:01:21 AM | 135144 | 3 | 3 | ||||||||||||||||||||
| 3846 | 5/5/2021 8:50:11 AM | 2/25/2023 10:25:19 AM | WATER QUERY | WATER QUERY THE ACC HAS BEEN CHARGED INTERIM LAST READING WAS TAKEN IN 2016<div><br></div><div>QRC RESPONSE: 6 MONTH POLICY PROCESSED AND AUTHORIZED FOR NEW METER -PERIOD 202107 : JNL no. 889192</div><div>6 MONTH POLICY DUE FOR 201602 - OLD METER TO BE INVESTIGATED AND ADJUSTED.</div> | 30 | 3 | 3264 | 15 | 2 | 23 | 1 | 67 | 1811 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-05T08:54:16.356Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-05-05T08:57:21.651Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:50:38.929Z"}] | 1 | 101 | 14 | 143190 | 10 | ||||||||||||||||||||||
| 3845 | 5/5/2021 8:47:47 AM | 3/28/2022 7:10:22 AM | SIX MONTHS POLICY | ACCOUNT ADJUSTED FOR PERIOD 2018/12<br/><b>Journal Number</b>: [535773] | 27 | 3 | 3263 | 11 | 2 | 23 | 1 | 67 | 1817 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-05T08:51:50.556Z"},{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-05T09:39:47.062Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-14T10:25:26.340Z"}] | 1 | 67 | 3/28/2022 7:10:22 AM | 11 | 12 | ||||||||||||||||||||||
| 3844 | 5/5/2021 8:44:38 AM | 2/25/2023 10:08:49 AM | WATER QUERY | WATER QUERY<div>SIX MONTHS POLICY ADJUSTMENT DONE</div><br><b>Journal Number</b>: [769579]<div><br></div><div>QRC RESPONSE: JOURNAL PROCESSED AND ADJUSTED FOR 201807.</div><div>JOURNAL DONE : 202202</div> | 27 | 3 | 3262 | 15 | 2 | 23 | 1 | 67 | 1818 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-05T08:44:23.718Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-05T08:44:50.361Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-05T08:45:41.232Z"},{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-05T09:41:01.111Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:49:14.863Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-15T08:04:02.377Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-04-20T08:40:52.412Z"}] | 1 | 101 | 15 | 2/25/2023 10:08:49 AM | 123922 | 10 | 10 | ||||||||||||||||||||
| 3843 | 5/5/2021 8:40:36 AM | 2/25/2023 10:01:06 AM | WATER QUERY/LEAK PLUMBERS LETTER SUBMITTED | WATER QUERY/LEAK<div><br></div><div>QRC RESPONSE: NO LETTER ATTACHED AS PER PORTAL SYSTEM.</div><div><br><div><br></div><div><br><div><br></div><div><br></div></div></div> | 30 | 3 | 3261 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-05T08:44:36.974Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:48:38.858Z"}] | 1 | 96 | 14 | 10 | ||||||||||||||||||||||||
| 3841 | 5/5/2021 8:35:16 AM | 2/16/2022 8:39:06 AM | HIGH CONSUMPTION-WATER SINCE JANUARY | HIGH WATER CONSUMPTION<div><br></div><div>ACCOUNT DOES NOT QUALIFY FOR A SIX MONTHS POLICY ADJUSTMENT</div> | 27 | 3 | 3260 | 14 | 4 | 23 | 1 | 67 | 1804 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-05T08:39:16.494Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-05-05T08:41:13.825Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:46:51.517Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-16T08:38:23.829Z"}] | 1 | 101 | 15 | 2/16/2022 8:39:06 AM | 124024 | 14 | 15 | ||||||||||||||||||||
| 3832 | 5/5/2021 8:35:15 AM | 2/2/2022 12:28:44 PM | High water consumption | Kindly investigate high water charges raised on this account.<table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 2 | 23 | 1 | 67 | 1802 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-05T08:39:16.681Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:44:56.582Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | ||||||||||||||||||||||
| 3840 | 5/5/2021 8:29:01 AM | 11/22/2021 10:43:20 AM | QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 3259 | 14 | 4 | 23 | 1 | 67 | 1801 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-05T08:33:01.573Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-05-05T08:34:23.497Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:42:04.830Z"}] | 9 | 123 | 14 | 11/22/2021 10:43:20 AM | 14 | 14 | |||||||||||||||||||||
| 3839 | 5/5/2021 8:18:57 AM | 2/25/2023 9:46:41 AM | WATER QUERY CHARGED INTERIM SINCE FEB | WATER QUERY CHARGED INTERIM SINCE FEB<div><br></div><div>QRC RESPONSE: QUERY RESOLVED WATER DOME CHARGED ON ACCOUNT AND INTERIM REVERSED.</div><div>CONSUMERS ACCOUNT IS UP TO DATE.</div> | 27 | 3 | 3258 | 15 | 2 | 23 | 1 | 67 | 1799 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-05T08:22:57.745Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-05-05T08:24:36.335Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:41:17.799Z"}] | 1 | 50 | 14 | 2/25/2023 9:46:41 AM | 143180 | 10 | 10 | ||||||||||||||||||||
| 3838 | 5/5/2021 8:14:57 AM | 6/29/2021 10:39:36 AM | HIGH CONSUMPTION SINCE 2017 -WATER | 2017 WATER QUERY<br><b>Journal Number</b>: [967427]<br/><b>Journal Amount</b>: [-R23,525.55] | 27 | 3 | 3257 | 12 | 2 | 23 | 1 | 67 | 1797 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-05T08:18:57.658Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-05-05T08:20:07.250Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-06-25T12:56:46.672Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-29T10:38:54.831Z"}] | 1 | 67 | 6/29/2021 10:39:36 AM | 12 | 3 | ||||||||||||||||||||||
| 3837 | 5/5/2021 8:14:50 AM | 11/22/2021 10:40:56 AM | Six months policy | Please assess account for six months policy for period 2019/03-2020/03 | 30 | 3 | 3256 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-05-05T08:14:34.236Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:40:48.767Z"}] | 1 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 3836 | 5/5/2021 8:04:28 AM | 5/19/2022 7:53:10 AM | WATER QUERY | <div>WATER QUERY-SIX MONTHS</div><div><br></div><div><br></div>ACCOUNT DOES NOT QUALIFY FOR SIX MONTHS POLICY ADJUSTMENT | 27 | 3 | 3255 | 18 | 2 | 23 | 1 | 67 | 1795 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-05T08:04:12.168Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-05T08:05:22.477Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:39:06.821Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-13T10:07:33.691Z"}] | 1 | 101 | 15 | 5/19/2022 7:53:10 AM | 123778 | 18 | 15 | ||||||||||||||||||||
| 3835 | 5/5/2021 7:36:46 AM | 11/22/2021 10:38:35 AM | CHANGE OF OWNERSHIP | CHANGE OF OWNERSHIP.<div>THE BP HAS BEEN DOWNLOADED.</div><br/><b>Journal Number</b>: [854500] | 24 | 3 | 3254 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-05T07:36:30.600Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-05T07:37:47.096Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-06-15T10:54:24.171Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-06-21T09:52:34.762Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-23T13:42:03.564Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-24T08:53:53.091Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:38:12.053Z"}] | 6 | 122 | 14 | 14 | |||||||||||||||||||||||||
| 3834 | 5/5/2021 7:22:11 AM | 2/17/2022 8:31:50 AM | HIGH CONSUMPTION- WATER | WATER QUERY <br/><b>Journal Amount</b>: [95178.83] | 27 | 3 | 3253 | 14 | 2 | 23 | 1 | 67 | 1793 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-05T07:26:11.926Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-05-05T07:27:32.757Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:37:20.342Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-02-17T08:31:26.480Z"}] | 1 | 101 | 2 | 2/17/2022 8:31:50 AM | 14 | 2 | |||||||||||||||||||||
| 3833 | 5/5/2021 6:48:22 AM | 3/28/2022 7:25:06 AM | WATER QUERY 6 MONTH POLICY | WATER QUERY 6 MONTH POLICY<br/><b>Journal Number</b>: [977507] | 27 | 3 | 3252 | 17 | 2 | 23 | 1 | 67 | 1790 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-05T06:52:22.750Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-05-05T06:54:05.658Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-05-05T06:55:08.069Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-04T09:14:31.621Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:36:33.771Z"}] | 1 | 101 | 11 | 3/28/2022 7:25:06 AM | 17 | 11 | |||||||||||||||||||||
| 3830 | 5/4/2021 5:37:34 PM | 2/25/2023 9:26:08 AM | water query | over charged on water <div><br></div><div>QRC RESPONSE: NO PLUMBERS LETTER ATTACHED, SENT EMAIL TO TRACEYMAC@BORDER.CO.ZA TO PLEASE RESUBMIT PLUMBERS LETTER.<br><span id="baseForm:a4jContentPanel"><table class="rich-table " id="baseForm:bem08002Table" style="position: absolute;height: 212px;width: 708px;" cellspacing="0" cellpadding="0" border="0"><tbody id="baseForm:bem08002Table:tb"><tr class="rich-table-row n2j-even"><td class="rich-table-cell " id="baseForm:bem08002Table:3:j_id137" width="71px"><span class="n2j-row-cell" style="width: 64px;">20200928</span></td></tr></tbody></table></span></div> | 30 | 3 | 3251 | 17 | 2 | 23 | 1 | 100 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-05-04T17:37:18.909Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2021-11-19T08:13:44.791Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2021-11-19T08:14:52.836Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:35:56.541Z"},{"op":"R","uid":"205","un":"zovuyod","dt":"2022-05-10T07:20:55.761Z"}] | 1 | 96 | 14 | 119918 | 10 |