Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 3875 | 5/5/2021 12:34:03 PM | 3/28/2022 7:23:36 AM | REPORTED HIGH CONSUMPTION REF NO 731630 | H/C REF 731630<br/><b>Monitoring Reason</b>: [HIGH CONSUMTION REPORTED TO W/W TO MONITOR CONSUMPTION] | 21 | 3 | 3289 | 4 | 23 | 1 | 67 | 1832 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-05-05T12:33:47.760Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:08:49.065Z"}] | 1 | 96 | 14 | 14 | ||||||||||||||||||||||||
| 830 | 5/5/2021 12:33:40 PM | 5/5/2021 12:33:43 PM | 2 | 1063 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-05T12:33:24.656Z"}] | 18 | |||||||||||||||||||||||||||||||||||
| 3872 | 5/5/2021 12:28:29 PM | 4/12/2022 9:39:10 AM | water meter 8240290 no information on front desk ,only meter number 16201340 | water meter 8240290 for account 10060722 on solar , on front desk its installed at 2000.04.01,and meter number 16201340 on account 10060720<div><br></div><br/><b>Journal Number</b>: [538251] | 24 | 3 | 3288 | 4 | 23 | 1 | 66 | 1886 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-05-05T12:32:29.940Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-05-07T08:20:45.501Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:08:11.476Z"}] | 1 | 112 | 14 | 14 | ||||||||||||||||||||||||
| 3874 | 5/5/2021 12:21:57 PM | 7/17/2022 6:49:26 AM | high water charge | kindly investigate high water charges raised on this account.<div><br></div><div><b><u>QRC RESPONSE</u>: Query Closed due to insufficient information provided to assess high usage.</b></div><div><u><b>Assessment</b></u>:</div><div>Consumption charged based on readings which indicates average usage above 25kl.</div><div>Account attracted stage 3 punitive tariffs between Jan 2020 to Feb 2022 as consumption exceeded 20+kl</div><div>Consumer should be advised to assess property for leaks.</div><div><br></div><div>Account also last paid Nov 2014 hence the outstanding arrears. Consumer to visit Credit Control for assistance with an arrangement plan</div> | 27 | 3 | 3287 | 11 | 2 | 23 | 1 | 67 | 1831 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-05T12:26:20.789Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:07:14.990Z"}] | 1 | 101 | 14 | 7/17/2022 6:49:26 AM | 135142 | 3 | 3 | ||||||||||||||||||||
| 3873 | 5/5/2021 12:07:49 PM | 11/27/2021 8:59:11 AM | HIGH ELECTRICITY CONSUMPTION | CONSUMER QUERYING THE HIGH CONSUMPTION OF ELECTRICITY. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div>2021/07/14 - Requested removal/installation report for meters from Wayne Beckman<br></div><div>account inorder</div> | 27 | 3 | 3286 | 14 | 2 | 23 | 2 | 104 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-05T12:11:49.102Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-05-05T12:15:14.592Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-07-14T13:36:07.375Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:06:29.390Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-27T08:55:25.245Z"}] | 1 | 112 | 12 | 11/27/2021 8:59:11 AM | 14 | 12 | ||||||||||||||||||||||
| 3871 | 5/5/2021 11:14:54 AM | 2/19/2022 10:16:35 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH CONSUMPTION OF WATER. KINDLY INVESTIGATE AND RESOLVE.<div>- CONSUMER TO ADVISE IF ANY LEAK ON PROPERTY WAS FIXED AD SEND PLUMBERS LETTER </div> | 27 | 3 | 3285 | 14 | 2 | 23 | 1 | 67 | 1830 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-05T11:18:54.090Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:05:37.876Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-19T10:11:34.518Z"}] | 1 | 101 | 13 | 2/19/2022 10:16:35 AM | 14 | 13 | |||||||||||||||||||||
| 3870 | 5/5/2021 10:57:00 AM | 2/14/2022 12:34:54 PM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH CONSUMPTION OF WATER. KINDLY INVESTIGATE AND RESOLVE.<div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 3284 | 14 | 2 | 23 | 1 | 67 | 1829 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-05T11:01:00.399Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:04:24.847Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T12:33:14.848Z"}] | 1 | 101 | 214 | 2/14/2022 12:34:54 PM | 14 | 214 | |||||||||||||||||||||
| 3869 | 5/5/2021 10:52:09 AM | 3/28/2022 7:10:22 AM | six months policy | account adjusted for period 2019/12<br><b>Journal Number</b>: [535961]<div><br></div><div><b>RESPONSE QRC</b>: Six month Policy, Journal {535961}Authorized.</div> | 27 | 3 | 3283 | 11 | 2 | 23 | 1 | 67 | 1828 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-05T10:56:10.117Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-14T10:18:02.548Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-19T09:04:36.352Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T08:56:19.345Z"}] | 1 | 101 | 230 | 3/28/2022 7:10:22 AM | 11 | 230 | |||||||||||||||||||||
| 3867 | 5/5/2021 10:44:14 AM | 4/12/2022 9:47:18 AM | LATE TERMINATION QUERY | CONSUMER SOLD PROPERTY IN DECEMBER 2019. KINDLY INVESTIGATE AND RESOLVE.<br><b>Journal Number</b>: [880224]<div><b>Response from QRC:</b></div><div>Journal Authorised.</div><div>Query Resolved</div> | 27 | 3 | 3282 | 10 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-05T10:48:14.313Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-08-15T10:49:47.013Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-16T09:56:40.451Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-16T10:00:46.140Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-09-08T09:41:18.540Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-30T11:35:46.529Z"}] | 6 | 122 | 4/12/2022 9:47:18 AM | 10 | 230 | |||||||||||||||||||||||
| 3865 | 5/5/2021 10:36:27 AM | 3/16/2022 9:45:16 AM | High water consumption query | Kindly confirm high water charges raised on this account.<div><br><div>in 2021.09 water charge was less than interim reversal <br></div><div><br></div><div>If the was any leaks repair plumbers letter or affidavit must be submitted.</div><div><br></div></div> | 27 | 3 | 3281 | 72 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-05T10:40:27.296Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:03:32.966Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-05T06:44:00.599Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-05T06:52:16.470Z"},{"op":"R","uid":"205","un":"zovuyod","dt":"2022-03-16T09:39:27.291Z"},{"op":"R","uid":"205","un":"zovuyod","dt":"2022-03-16T09:45:15.754Z"}] | 1 | 101 | 4 | 3/16/2022 9:45:16 AM | 123196 | 73 | 4 | |||||||||||||||||||||
| 3864 | 5/5/2021 10:24:42 AM | 10/22/2022 8:01:15 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH WATER CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE<div><br></div><div>HC REPORTED TO W/W #776072.</div><div><br></div><div><b><u>QRC RESPONSE: QUERY CLOSED</u></b></div><div>No unread period that exceeds 06 months.</div><div>WW #776072 report states meter in order by sounding and timing.</div><div>Account attracted stage 3 punitive tariffs between Jan 2020 to Feb 2022 as consumption exceeded 20+kl.</div><div>Account is in arrears due to insufficient payments. Consumer to visit Credit Control for further assistance with an arrangement or apply for the debt incentive scheme. </div><div><br></div> | 27 | 3 | 3280 | 15 | 2 | 23 | 1 | 67 | 1824 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-05T10:28:47.171Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:01:11.052Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-13T08:49:52.107Z"}] | 1 | 101 | 13 | 10/22/2022 8:01:15 AM | 3 | 3 | |||||||||||||||||||||
| 3863 | 5/5/2021 10:20:50 AM | 2/25/2023 8:00:36 AM | log query | incorrect readings in July 2020<div><br></div><div>Follow up sent to Billing - 08.11.2022</div><div><br></div><div>Readings rectified account is in order 25.02.2023</div> | 27 | 3 | 3279 | 17 | 2 | 23 | 1 | 44 | 1826 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-05-05T10:24:50.263Z"},{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-05T10:46:36.009Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:00:29.755Z"}] | 1 | 111 | 14 | 2/25/2023 8:00:35 AM | 17 | 17 | |||||||||||||||||||||
| 3862 | 5/5/2021 10:17:28 AM | 10/11/2022 6:52:18 AM | WATER | SIX MONTHS POLICY<br><b>Journal Number</b>: [535831]<div><br></div><div>journal no 628123 authorized on 11/10/2022 in the amount of R112 016.96 to resolve the query. Also logged under query no 33458 and resolved.</div> | 27 | 3 | 3276 | 15 | 2 | 23 | 1 | 50 | 1821 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-05T10:17:12.452Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:59:53.919Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-06T09:40:45.353Z"}] | 1 | 101 | 14 | 10/11/2022 6:52:18 AM | 2 | 2 | |||||||||||||||||||||
| 3861 | 5/5/2021 10:14:33 AM | 5/5/2021 10:55:20 AM | 2 | 3278 | [{"op":"R","uid":"183","un":"pumezax","dt":"2021-05-05T10:14:17.437Z"},{"op":"R","uid":"183","un":"pumezax","dt":"2021-05-05T10:51:19.443Z"},{"op":"R","uid":"183","un":"pumezax","dt":"2021-05-05T10:55:02.078Z"}] | 183 | |||||||||||||||||||||||||||||||||||
| 3860 | 5/5/2021 10:13:07 AM | 3/28/2022 7:08:29 AM | leak credit journal done | leak credit journal done<br/><b>Journal Number</b>: [535898]<br/><b>Journal Amount</b>: [-R29,939.77] | 27 | 3 | 3275 | 6 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-05-05T10:12:51.335Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-31T08:45:07.857Z"}] | 1 | 96 | 3/28/2022 7:08:29 AM | 6 | 3 | |||||||||||||||||||||||
| 3859 | 5/5/2021 10:12:17 AM | 3/28/2022 7:10:22 AM | SIX MONTHS POLICY | ACCOUNT ADJUSTED FOR PERIOD 2019/11 & 2020/09<br><b>Journal Number</b>: [535892]<div><br></div><div><b>RESPONSE QRC</b>: Six month Policy ,Journal{535892}Authorized</div><div><br></div> | 27 | 3 | 3274 | 11 | 2 | 23 | 1 | 67 | 1820 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-05T10:16:16.944Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-04T13:45:21.788Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:59:06.720Z"}] | 1 | 101 | 230 | 3/28/2022 7:10:22 AM | 11 | 230 | |||||||||||||||||||||
| 3856 | 5/5/2021 10:03:54 AM | 3/28/2022 6:35:04 AM | LATE TERMINATION QUERY | CONSUMER STAES THE PROPERTY WAS SOLD LONG AGO. KINDLY INVESTIGATE AND RESOLVE.<div>THE BP HAS BEEN DOWNLOADED.</div><br/><b>Journal Number</b>: [854434] | 28 | 3 | 3272 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-05T10:07:56.283Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-06-15T10:53:03.327Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-06-21T09:53:38.756Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-19T10:11:36.709Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:57:59.102Z"}] | 6 | 122 | 14 | 14 | |||||||||||||||||||||||||
| 3857 | 5/5/2021 10:02:09 AM | 5/5/2021 10:02:11 AM | 1 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-05T10:06:09.425Z"}] | 73 | ||||||||||||||||||||||||||||||||||||
| 3854 | 5/5/2021 9:48:22 AM | 11/22/2021 10:57:30 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH WATER CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE. | 30 | 3 | 3271 | 2 | 23 | 1 | 67 | 1981 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-05T09:52:22.042Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-12T07:11:44.512Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:56:29.979Z"}] | 1 | 101 | 14 | 14 | ||||||||||||||||||||||||
| 3853 | 5/5/2021 9:42:31 AM | 5/17/2022 8:51:08 AM | Late termination -- credit | Late termination -- credit | 27 | 3 | 3270 | 20 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-05T09:46:31.850Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-05T09:47:57.305Z"},{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-05T09:57:24.153Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T10:55:28.910Z"}] | 6 | 122 | 14 | 5/17/2022 8:51:08 AM | 20 | 14 |