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EscalationLevel
LatestCall
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Campaign
IsOpen
Customer
3864
LatestTicket
CreatedAt
5/5/2021 10:24:42 AM
UpdatedAt
10/22/2022 8:01:15 AM
Subject
HIGH WATER CONSUMPTION
Description
CONSUMER QUERYING HIGH WATER CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE<div><br></div><div>HC&nbsp; REPORTED TO W/W #776072.</div><div><br></div><div><b><u>QRC RESPONSE: QUERY CLOSED</u></b></div><div>No unread period that exceeds 06 months.</div><div>WW #776072 report states meter in order by sounding and timing.</div><div>Account attracted stage 3 punitive tariffs between Jan 2020 to Feb 2022 as consumption exceeded 20+kl.</div><div>Account is in arrears due to insufficient payments. Consumer to visit Credit Control for further assistance with an arrangement or apply for the debt incentive scheme.&nbsp;</div><div><br></div>
Priority
Disposition
27
ConversationType
3
Parent
Account
3280
OpenedBy
AssignedTo
15
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
1824
History
[{"op":"R","uid":"14","un":"asandag","dt":"2021-05-05T10:28:47.171Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:01:11.052Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-13T08:49:52.107Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
101
CreatedBy1
UpdatedBy1
13
ResolvedAt
10/22/2022 8:01:15 AM
Thread
ResolvedBy
3
WasCreatedByCustomer
HasIvrcall
Creator
Updator
3