kindly investigate high water charges raised on this account.<div><br></div><div><b><u>QRC RESPONSE</u>: Query Closed due to insufficient information provided to assess high usage.</b></div><div><u><b>Assessment</b></u>:</div><div>Consumption charged based on readings which indicates average usage above 25kl.</div><div>Account attracted stage 3 punitive tariffs between Jan 2020 to Feb 2022 as consumption exceeded 20+kl</div><div>Consumer should be advised to assess property for leaks.</div><div><br></div><div>Account also last paid Nov 2014 hence the outstanding arrears. Consumer to visit Credit Control for assistance with an arrangement plan</div>