Details
Conversation
-
EscalationLevel
-
-
LatestCall
-
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
3870
-
LatestTicket
-
-
CreatedAt
-
5/5/2021 10:57:00 AM
-
UpdatedAt
-
2/14/2022 12:34:54 PM
-
Subject
-
HIGH WATER CONSUMPTION
-
Description
-
CONSUMER QUERYING HIGH CONSUMPTION OF WATER. KINDLY INVESTIGATE AND RESOLVE.<div>Journal processed and approved. Query resolved.</div>
-
Priority
-
-
Disposition
-
27
-
ConversationType
-
3
-
Parent
-
-
Account
-
3284
-
OpenedBy
-
-
AssignedTo
-
14
-
Region
-
2
-
Department
-
23
-
QueryType
-
1
-
SubQueryType
-
67
-
Escalation
-
-
EscalationCron
-
1829
-
History
-
[{"op":"R","uid":"14","un":"asandag","dt":"2021-05-05T11:01:00.399Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-22T11:04:24.847Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T12:33:14.848Z"}]
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
1
-
Subcategory
-
101
-
CreatedBy1
-
-
UpdatedBy1
-
214
-
ResolvedAt
-
2/14/2022 12:34:54 PM
-
Thread
-
-
ResolvedBy
-
14
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
-
Updator
-
214