Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 4047 | 5/11/2021 11:07:51 AM | 2/13/2022 8:35:27 AM | High water consumption | kindly investigate high water consumption charges raised on this account.<div>account dosed not qualify for 6 months policy, interims were more than the actual charge and the meter was not read for 5 months.</div> | 27 | 3 | 3424 | 72 | 2 | 23 | 1 | 67 | 1957 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-11T11:07:53.079Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:56:50.064Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-13T08:33:09.439Z"}] | 1 | 101 | 6 | 2/13/2022 8:35:27 AM | 73 | 6 | |||||||||||||||||||||
| 4046 | 5/11/2021 11:05:13 AM | 10/21/2022 12:56:03 PM | High water consumption | kindly investigate high water consumption charges raised on this account.<div><br></div><div>QRC Response:</div><div>Waterworks repaired a leak in Oct 2022. </div><div><br>Query closed as consumption will be monitored for 03 months. New query will be logged as per new findings</div><div><br></div><div><br></div> | 27 | 3 | 3423 | 15 | 2 | 23 | 1 | 67 | 1956 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-11T11:05:16.264Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:56:11.821Z"}] | 1 | 101 | 14 | 10/21/2022 12:56:03 PM | 134460 | 3 | 3 | ||||||||||||||||||||
| 4045 | 5/11/2021 11:01:58 AM | 7/25/2022 8:28:16 AM | High water consumption | kindly investigate high water charges raised on this account.<div>Account terminated ,Duplicate query 20476</div> | 27 | 3 | 3422 | 4 | 2 | 23 | 1 | 67 | 1954 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-11T11:01:59.988Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:55:17.879Z"}] | 1 | 101 | 14 | 7/25/2022 8:28:16 AM | 12 | 12 | |||||||||||||||||||||
| 4044 | 5/11/2021 10:59:56 AM | 7/3/2022 8:48:21 AM | High water consumption | kindly investigate high water charges raised on this account.<div> 6 MONTH POLICY NOT APPLICABLE </div> | 27 | 3 | 3420 | 132 | 2 | 23 | 1 | 67 | 1953 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-11T10:59:59.119Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:47:58.369Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-06T08:10:39.603Z"}] | 1 | 101 | 14 | 7/3/2022 8:48:21 AM | 134435 | 4 | 4 | ||||||||||||||||||||
| 4042 | 5/11/2021 10:59:05 AM | 11/23/2021 7:47:10 AM | LATE TERMINATION PROPERTY SOLD 2017.04 | LATE TERMINATION PROPERTY SOLD 2017.04 <br/><b>Journal Number</b>: [547429] | 28 | 3 | 3419 | 4 | 23 | 1 | 65 | 1955 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-05-11T10:58:48.823Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-05-11T11:01:45.647Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-05-11T11:01:59.075Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-14T10:02:37.670Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:46:43.530Z"}] | 6 | 60 | 14 | 14 | ||||||||||||||||||||||||
| 4043 | 5/11/2021 10:58:09 AM | 3/28/2022 6:35:04 AM | WATER QUERY | WATER QUERY<div>6 months policy adjustment done 202004 period.</div><br/><b>Journal Number</b>: [768857] | 24 | 3 | 3418 | 2 | 23 | 1 | 67 | 1952 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-11T11:02:39.091Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:45:42.444Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-13T08:08:04.759Z"}] | 1 | 101 | 6 | 6 | ||||||||||||||||||||||||
| 4041 | 5/11/2021 10:56:15 AM | 10/16/2022 10:33:48 AM | high water consumption | kindly investigate high water charges raised on this account.<div><br></div><div>QRC RESPONSE:</div><div>Waterworks findings on 06 Sept 2022 reported an internal underground leak at 2.05L/ Min.</div><div>Waterworks findings on 06 Oct 2022 reported an internal leak at 1.4 L/min.</div><div>Occupants on site were informed of the findings by Waterworks.</div><div>Query closed as consumer is to appoint a plumber to repair leaks within 10 days of notification.</div><div><br></div><div>Consumer may log a new query by uploading a signed copy of the plumbers letter once all repairs have been completed.</div> | 27 | 3 | 3417 | 15 | 2 | 23 | 1 | 67 | 1951 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-11T10:56:16.788Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:44:52.252Z"}] | 1 | 101 | 14 | 10/16/2022 10:33:47 AM | 134451 | 3 | 3 | ||||||||||||||||||||
| 4039 | 5/11/2021 10:53:12 AM | 7/3/2022 9:38:17 AM | HIGH WATER CONSUMPTION | HIGH WATER CONSUMPTION | 30 | 3 | 3416 | 4 | 23 | 1 | 67 | 1950 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-11T10:57:04.590Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:41:59.391Z"}] | 1 | 101 | 14 | 134465 | 14 | |||||||||||||||||||||||
| 4038 | 5/11/2021 10:49:00 AM | 2/25/2023 9:24:22 AM | HIGH WATER CONSUMPTION | HIGH WATER CONSUMPTION.<div>QRC: Response, plumbers letter received.</div> | 30 | 3 | 3415 | 17 | 2 | 23 | 1 | 67 | 1949 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-11T10:52:53.135Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-29T06:18:21.848Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:41:19.753Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-03-03T13:00:58.573Z"}] | 1 | 96 | 14 | 143176 | 14 | ||||||||||||||||||||||
| 4035 | 5/11/2021 10:33:39 AM | 2/13/2022 10:34:31 AM | HIGH WATER CONSUMPTION 6 MONTH POLICY | six months policy applied<br/><b>Journal Number</b>: [768871] | 24 | 3 | 3414 | 4 | 23 | 1 | 67 | 1948 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-11T10:37:42.814Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:40:13.687Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2022-02-13T10:32:32.392Z"}] | 1 | 101 | 12 | 12 | ||||||||||||||||||||||||
| 4034 | 5/11/2021 10:27:17 AM | 2/13/2022 10:07:08 AM | HIGH WATER CONSUMPTION | HIGH WATER CONSUMPTION<div>ACCOUNT DOES NOT QUALIFY FOR POLICY,POSSIBLE LEAK</div> | 27 | 3 | 3413 | 14 | 2 | 23 | 1 | 67 | 1946 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-11T10:31:09.498Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:38:51.847Z"},{"op":"R","uid":"15","un":"chumab","dt":"2022-02-13T10:06:30.768Z"}] | 1 | 101 | 15 | 2/13/2022 10:07:08 AM | 123776 | 14 | 15 | ||||||||||||||||||||
| 4032 | 5/11/2021 10:19:03 AM | 11/23/2021 7:38:18 AM | QUERY | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 3412 | 14 | 2 | 23 | 1 | 67 | 1945 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-11T10:22:55.697Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:36:54.506Z"}] | 9 | 123 | 14 | 11/23/2021 7:38:18 AM | 14 | 14 | |||||||||||||||||||||
| 4031 | 5/11/2021 10:04:39 AM | 3/1/2022 7:55:19 AM | back charge of e.l meter | <br><b>Meter Reading:</b> [2017012] back charge of 4yrs in the april billing statement<div>journal approved 01/03/2022</div> | 27 | 3 | 3411 | 25 | 2 | 23 | 2 | 101 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-05-11T10:04:24.444Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:36:09.950Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-03-01T07:54:51.047Z"}] | 1 | 112 | 2 | 3/1/2022 7:55:19 AM | 25 | 2 | ||||||||||||||||||||||
| 4030 | 5/11/2021 9:54:26 AM | 7/3/2022 9:03:38 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH WATER CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div>check the leaks </div> | 27 | 3 | 3410 | 13 | 2 | 23 | 1 | 67 | 1941 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-11T09:58:29.949Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:35:10.969Z"}] | 1 | 101 | 14 | 7/3/2022 9:03:38 AM | 134442 | 4 | 4 | ||||||||||||||||||||
| 4029 | 5/11/2021 9:42:06 AM | 5/20/2022 8:22:08 AM | HIGH ELECTRICITY QUERY | CONSUMER QUERYING THE HIGH CONSUMPTION OF ELECTRICITY. KINDLY INVESTIGATE AND RESOLVE.<div>email sent to electricity department and billing for assistance 14/08/2021</div><div>Electricity readings are confirmed in order. </div><div>RPU reports meter is disconnected therefore no readings are received through Vodacom</div> | 27 | 3 | 3409 | 14 | 2 | 23 | 2 | 44 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-11T09:45:58.472Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-14T08:48:31.679Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-20T13:36:21.438Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-19T13:47:11.885Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:34:05.693Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-19T07:27:08.788Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-08T10:22:16.133Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-20T08:21:13.058Z"}] | 2 | 101 | 3 | 5/20/2022 8:22:08 AM | 14 | 3 | ||||||||||||||||||||||
| 4028 | 5/11/2021 9:30:37 AM | 5/19/2022 7:53:10 AM | WATER QUERY | WATER QUERY<div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 3408 | 18 | 2 | 23 | 1 | 67 | 1940 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-11T09:31:01.129Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-11T09:33:25.699Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:29:33.376Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T12:58:45.789Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-02-16T06:33:25.485Z"}] | 1 | 101 | 214 | 5/19/2022 7:53:10 AM | 18 | 214 | |||||||||||||||||||||
| 4027 | 5/11/2021 9:30:12 AM | 7/3/2022 8:43:41 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING THE HIGH WATER CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE.<div>NO 6 MONTH APPLICABLE CHECK IF THE WAS LEAK </div> | 27 | 3 | 3407 | 17 | 2 | 23 | 1 | 67 | 1939 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-11T09:34:22.702Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:28:12.866Z"}] | 1 | 101 | 14 | 7/3/2022 8:43:41 AM | 134433 | 4 | 4 | ||||||||||||||||||||
| 4026 | 5/11/2021 9:24:16 AM | 10/15/2022 8:55:47 AM | WATER QUERY - 6 MONTHS POLICY | CONSUMER QUERYING HIGH CONSUMPTION OF WATER. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div>leak credit adjustment done for 202004-202102, average 18kl.</div><br/><b>Journal Number</b>: [674257] | 24 | 3 | 3406 | 15 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-11T09:28:08.409Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:27:28.569Z"}] | 1 | 101 | 14 | 6 | ||||||||||||||||||||||||
| 3997 | 5/11/2021 9:07:32 AM | 10/22/2022 10:37:43 AM | HIGH WATER CONSUMPTION | WATER QUERYING HIGH WATER CONSUMPTION SINCE SEPTEMBER 2020.<div><br></div><div>QRC RESPONSE: QUERY CLOSED</div><div>Acc does not qualify for policy adjustment as there is no unread period exceeding 06 months.</div><div>Enquire with consumer if any leaks were repaired in the period under query and log a new query by uploading a signed copy of the plumbers letter</div> | 27 | 3 | 3385 | 15 | 2 | 23 | 1 | 67 | 1937 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-11T09:11:31.451Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:26:29.898Z"}] | 1 | 101 | 14 | 10/22/2022 10:37:43 AM | 134488 | 3 | 3 | ||||||||||||||||||||
| 4018 | 5/11/2021 9:04:04 AM | 2/25/2023 9:04:17 AM | LATE TERMINATION QUERY | CONSUMER REQUESTS THAT ACCOUNT BE TERMINATED AND SERVICES BE TRANSFERRED TO ACCOUNT 10197541. THE ACCOUNT WAS OPENED IN ERROR.<div><br></div><div>QRC RESPONSE: SEND TO WAYNE FOR CHECK READING WATER METER XXX2002 LAST READ IN 2010.02.16</div> | 30 | 3 | 3403 | 5 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-11T09:07:56.805Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:25:24.165Z"}] | 6 | 122 | 14 | 134458 | 4 |