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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
4041
LatestTicket
CreatedAt
5/11/2021 10:56:15 AM
UpdatedAt
10/16/2022 10:33:48 AM
Subject
high water consumption
Description
kindly investigate high water charges raised on this account.<div><br></div><div>QRC RESPONSE:</div><div>Waterworks findings on 06 Sept 2022 reported an internal underground leak at 2.05L/ Min.</div><div>Waterworks findings on 06 Oct 2022 reported an internal leak at 1.4 L/min.</div><div>Occupants on site were informed of the findings by Waterworks.</div><div>Query closed as consumer is to appoint a plumber to repair leaks within 10 days of notification.</div><div><br></div><div>Consumer may log a new query by uploading a signed copy of the plumbers letter once all repairs have been completed.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
3417
OpenedBy
AssignedTo
15
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
1951
History
[{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-11T10:56:16.788Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T07:44:52.252Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
101
CreatedBy1
UpdatedBy1
14
ResolvedAt
10/16/2022 10:33:47 AM
Thread
134451
ResolvedBy
3
WasCreatedByCustomer
HasIvrcall
Creator
Updator
3
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