Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 4141 | 5/13/2021 11:51:25 AM | 2/26/2023 9:16:15 AM | LATE TERMINATION | LATE TERMINATION<div>QRC Response :DATE 26/02/2023<br><b>Account adjusted and terminated</b><div><b><br></b></div></div> | 27 | 3 | 3517 | 5 | 4 | 23 | 6 | 107 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-13T11:51:03.761Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-06-21T12:44:02.306Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-06-22T10:27:22.837Z"}] | 6 | 107 | 2/26/2023 9:16:15 AM | 12 | 12 | |||||||||||||||||||||||
| 4140 | 5/13/2021 11:43:35 AM | 5/19/2022 7:53:10 AM | LATE TERMINATION | Account terminated | 27 | 3 | 3516 | 18 | 3 | 23 | 6 | 107 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-13T11:43:14.300Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-13T11:49:38.694Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-28T10:50:00.401Z"}] | 6 | 122 | 12 | 5/19/2022 7:53:10 AM | 18 | 12 | ||||||||||||||||||||||
| 4139 | 5/13/2021 11:33:54 AM | 11/9/2022 12:41:06 PM | WATER QUERY | kindly investigate high water charges raised on this account.<div><br></div><div>QRC RESPONSE: Query Closed</div><div>Consumer to log a new query by uploading signed copies of plumbers letters for all repairs done.</div><div><br></div> | 27 | 3 | 3515 | 12 | 2 | 23 | 1 | 95 | 2097 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-13T11:33:33.170Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-22T07:57:27.813Z"}] | 1 | 95 | 11/9/2022 12:41:05 PM | 134522 | 3 | 3 | |||||||||||||||||||||
| 4138 | 5/13/2021 11:11:05 AM | 2/5/2022 7:40:30 AM | water query | the account has high water consumption<div><br></div><div>-QRC RESPONSE - unread period does not qualify for policy, consumer should check for leaks and advise of findings.</div><div><br></div> | 27 | 3 | 3514 | 101 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-05-13T11:11:13.321Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-22T07:42:29.815Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-05T07:38:16.446Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-05T07:40:17.684Z"}] | 1 | 101 | 13 | 2/5/2022 7:40:30 AM | 199 | 13 | ||||||||||||||||||||||
| 4137 | 5/13/2021 10:55:03 AM | 11/13/2022 9:08:28 AM | WATER QUERY | WATER QUERY<div><br></div><div>QRC RESPONSE: Query resolved 2022/04 with a credit adjustment and account has since been closed</div> | 27 | 3 | 3513 | 5 | 2 | 23 | 1 | 67 | 2095 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-13T10:58:53.224Z"}] | 1 | 67 | 11/13/2022 9:07:40 AM | 3 | 3 | ||||||||||||||||||||||
| 4136 | 5/13/2021 10:33:29 AM | 11/11/2022 8:05:39 AM | water query | high water consumption . current reading 0945<div><br></div><div>QRC RESPONSE: Query Closed</div><div>Readings are in order.</div><div>Consumer to log a new query if any leak repairs were done and upload a signed copy of the plumbers letter. If no repairs, refer to Billing to assess readings</div> | 27 | 3 | 3512 | 5 | 4 | 23 | 1 | 67 | 2093 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-05-13T10:34:18.969Z"}] | 1 | 67 | 11/11/2022 8:05:38 AM | 3 | 3 | ||||||||||||||||||||||
| 4135 | 5/13/2021 10:22:53 AM | 10/17/2021 11:32:03 AM | 2 | 3511 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-13T10:22:40.659Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-17T11:32:03.811Z"}] | 3 | |||||||||||||||||||||||||||||||||||
| 1836 | 5/13/2021 10:20:54 AM | 5/19/2022 7:51:12 AM | REFUSE NOT BILLED | CONSUMER NOT CHARGED FOR REFUSE. KINDLY INVESTIGATE AND RESOLVE. | 3 | 1731 | 2 | 23 | 4 | 58 | 2091 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T10:24:44.528Z"}] | 4 | 58 | 16 | ||||||||||||||||||||||||||
| 1836 | 5/13/2021 10:16:17 AM | 2/26/2023 9:06:51 AM | SEWERAGE NOT CHARGED | SEWERAGE NOT BILLED ON ACCOUNT. KINDLY INVESTIGATE AND RESOLVE.<div>QRC Response :DATE 26/02/2023</div><div>Email sent to Billing department to investigate and add the charge .</div> | 30 | 3 | 1731 | 5 | 2 | 23 | 93 | 58 | 2090 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T10:20:06.626Z"}] | 93 | 58 | 12 | ||||||||||||||||||||||||
| 4134 | 5/13/2021 10:15:24 AM | 7/3/2022 12:25:19 PM | water query | high water consumption. the current reading 0025 | 27 | 3 | 3510 | 13 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-05-13T10:15:45.602Z"}] | 77 | 67 | 7/3/2022 12:25:19 PM | 134508 | 4 | 4 | ||||||||||||||||||||||
| 4133 | 5/13/2021 10:13:39 AM | 5/19/2022 7:53:10 AM | WATER QUERY | water meter leak fixed by w/w ref no. 770701 | 30 | 3 | 3509 | 2 | 23 | 1 | 67 | 2088 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-13T10:13:39.613Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-13T10:15:47.550Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-03-11T12:21:58.378Z"}] | 1 | 96 | 201 | 125817 | 201 | |||||||||||||||||||||||
| 1851 | 5/13/2021 10:12:50 AM | 5/19/2022 7:51:12 AM | REFUSE NOT CHARGED | REFUSE NOT CHARGED ON ACCOUNT. KINDLY INVESTIGATE AND RESOLVE. | 3 | 1744 | 2 | 23 | 4 | 58 | 2086 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T10:16:40.484Z"}] | 4 | 58 | 16 | ||||||||||||||||||||||||||
| 1851 | 5/13/2021 10:09:48 AM | 2/26/2023 8:51:21 AM | SEWERAGE NOT CHARGED | SEWERAGE NOT CHARGED ON ACCOUNT. KINDLY INVESTIGATE AND RESOLVE.<div>QRC Response :DATE 26/02/2023</div><div>Email sent to Billing department to investigate and add the charge .</div> | 30 | 3 | 1744 | 5 | 2 | 23 | 93 | 58 | 2085 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T10:13:38.478Z"}] | 93 | 58 | 12 | ||||||||||||||||||||||||
| 4132 | 5/13/2021 10:07:18 AM | 2/27/2023 7:27:24 AM | 6 Months Policy | Kindly assess a Six Months Policy for the period 201911-202011<div><br></div><div>Reading is in line with picture uploaded upon smart device installation dated 2020/09 as 0983</div><div>Account to be assessed with a 06 month policy</div><div><br></div><div>6 month policy processed for 201509/202002.</div><div>Credit due for R 3715.57 includes 15% vat</div><br/><b>Journal Number</b>: [963742]<br/><b>Journal Amount</b>: [-R3,787.02] | 27 | 3 | 3508 | 12 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-05-13T10:07:22.647Z"}] | 1 | 95 | 2/27/2023 7:27:19 AM | 134516 | 3 | 3 | ||||||||||||||||||||||
| 4131 | 5/13/2021 10:06:37 AM | 5/19/2022 7:51:12 AM | REFUSE NOT CHARGED | SEWERAGE NOT CHARGED ON ACCOUNT. KINDLY INVESTIGATE AND RESOLVE. | 3 | 3507 | 2 | 23 | 4 | 58 | 2084 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T10:10:29.914Z"}] | 4 | 58 | 16 | ||||||||||||||||||||||||||
| 4131 | 5/13/2021 10:04:31 AM | 2/26/2023 8:47:30 AM | SEWERAGE NOT CHARGED | SEWERAGE NOT CHARGED ON ACCOUNT. KINDLY INVESTIGATE AND RESOLVE.<div>QRC Response :DATE 26/02/2023</div><div>Email sent to Billing department to investigate and add the charge .</div> | 30 | 3 | 3507 | 5 | 2 | 23 | 93 | 58 | 2083 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T10:08:21.460Z"}] | 93 | 58 | 12 | ||||||||||||||||||||||||
| 4130 | 5/13/2021 9:59:10 AM | 5/19/2022 7:51:12 AM | REFUSE NOT CHARGED | REFUSE NOT CHARGED ON ACCOUNT. KINDLY INVESTIGATE AND RESOLVE. | 3 | 3506 | 2 | 23 | 4 | 58 | 2082 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T10:03:00.496Z"}] | 4 | 58 | 16 | ||||||||||||||||||||||||||
| 4130 | 5/13/2021 9:57:11 AM | 2/26/2023 8:43:01 AM | SEWERAGE NOT CHARGED | SEWERAGE NOT CHARGED ON ACCOUNT. KINDLY INVESTIGATE AND RESOLVE.<div>QRC Response :DATE 26/02/2023</div><div>Email sent to Billing department to investigate and add the charge .</div> | 30 | 3 | 3506 | 5 | 2 | 23 | 93 | 58 | 2081 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-05-13T10:01:02.094Z"}] | 93 | 58 | 12 | ||||||||||||||||||||||||
| 4129 | 5/13/2021 9:55:02 AM | 2/2/2022 12:28:44 PM | water query | Debtor disputes water charges. says meters haven't been read for months.<div><br></div><div>Resolved with 06 month policy amendment for the 2019/12 back charge on ref #6538<br></div><div>2021/04 resulted in credit after interims reversed.</div> | 27 | 3 | 3505 | 72 | 2 | 23 | 1 | 67 | 2080 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-13T09:54:41.129Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-18T10:24:30.187Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-18T10:24:53.041Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-18T10:25:45.483Z"}] | 1 | 67 | 2/2/2022 12:28:44 PM | 73 | 3 | ||||||||||||||||||||||
| 4124 | 5/13/2021 9:53:48 AM | 5/16/2023 6:38:56 AM | Leak credit | Kindly assess a leak that was investigated on 08/2020<br/><b>Journal Number</b>: [643454]<br/><b>Journal Amount</b>: [137554.87] | 27 | 3 | 3500 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-05-13T09:53:58.151Z"}] | 1 | 96 | 5/16/2023 6:38:47 AM | 134504 | 2 | 2 |