Details

Conversation


EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
4129
LatestTicket
CreatedAt
5/13/2021 9:55:02 AM
UpdatedAt
2/2/2022 12:28:44 PM
Subject
water query
Description
Debtor disputes water charges. says meters haven't been read for months.<div><br></div><div>Resolved with 06 month policy amendment for the 2019/12 back charge on ref #6538<br></div><div>2021/04 resulted in credit after interims reversed.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
3505
OpenedBy
AssignedTo
72
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
2080
History
[{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-13T09:54:41.129Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-18T10:24:30.187Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-18T10:24:53.041Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-18T10:25:45.483Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
2/2/2022 12:28:44 PM
Thread
ResolvedBy
73
WasCreatedByCustomer
HasIvrcall
Creator
Updator
3