Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 4167 | 5/14/2021 9:34:54 AM | 5/14/2021 9:34:57 AM | 2 | 3537 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-05-14T09:34:32.406Z"}] | 21 | |||||||||||||||||||||||||||||||||||
| 4166 | 5/14/2021 9:05:43 AM | 8/6/2021 9:28:04 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING CONSUMPTION IN AUGUST 2020. KINDLY INVESTIGATE AND RESOLVE.Consumer says the query has been resolved. | 27 | 3 | 3536 | 14 | 2 | 23 | 1 | 67 | 2110 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-14T09:05:45.822Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-05-14T09:08:32.328Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-08-06T06:39:29.189Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-08-06T09:26:36.429Z"}] | 1 | 67 | 8/6/2021 9:28:04 AM | 14 | 14 | ||||||||||||||||||||||
| 4163 | 5/14/2021 8:54:12 AM | 8/14/2021 9:29:13 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH WATER CONSUMPTION FOR AUGUST 2020. KINDLY INVESTIGATE AND RESOLVE. | 27 | 3 | 3535 | 14 | 2 | 23 | 1 | 67 | 2109 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-14T08:54:27.637Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-14T09:27:19.466Z"}] | 1 | 67 | 8/14/2021 9:29:13 AM | 14 | 12 | ||||||||||||||||||||||
| 4163 | 5/14/2021 8:50:36 AM | 8/14/2021 9:29:42 AM | HIGH ELECTRICITY QUERY | CONSUMER QUERYING HIGH ELECTRICITY CONSUMPTION FOR AUGUST 2020. KINDLY INVESTIGATE AND RESOLVE.<div>Account is inorder.</div> | 27 | 3 | 3535 | 14 | 2 | 23 | 2 | 44 | 2108 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-14T08:50:38.636Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-14T09:19:32.792Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-14T09:27:49.306Z"}] | 2 | 44 | 8/14/2021 9:29:42 AM | 14 | 12 | ||||||||||||||||||||||
| 4161 | 5/14/2021 8:30:33 AM | 5/14/2021 8:30:37 AM | 2 | 3533 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-05-14T08:30:12.489Z"}] | 21 | |||||||||||||||||||||||||||||||||||
| 4161 | 5/14/2021 8:30:06 AM | 5/14/2021 8:30:20 AM | 2 | 3533 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-05-14T08:29:50.374Z"}] | 21 | |||||||||||||||||||||||||||||||||||
| 4162 | 5/14/2021 8:27:08 AM | 8/6/2021 6:37:52 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH WATER CONSUMPTION FOR MARCH 2020. KINDLY INVESTIGATE AND RESOLVE.Query resolved consumer went to make an arrangement. | 27 | 3 | 3532 | 14 | 2 | 23 | 1 | 67 | 2107 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-14T08:27:10.072Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-08-04T06:46:36.769Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-08-06T06:34:36.380Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-08-06T06:36:37.454Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-08-06T06:36:47.616Z"}] | 1 | 67 | 8/6/2021 6:37:52 AM | 14 | 14 | ||||||||||||||||||||||
| 4160 | 5/14/2021 8:25:10 AM | 5/19/2022 7:53:10 AM | WATER QUERY | QUERY RESOLVE NO HIGH CONSUMPTION | 27 | 3 | 3531 | 18 | 2 | 23 | 1 | 67 | 2106 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-14T08:28:58.421Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-14T08:30:07.169Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-08-04T06:30:20.848Z"}] | 1 | 67 | 5/19/2022 7:53:10 AM | 18 | 14 | ||||||||||||||||||||||
| 4159 | 5/14/2021 8:16:56 AM | 3/28/2022 7:07:05 AM | PROPERTY SOLD - LATE TERMINATION | CONSUMER SOLD PROPERTY. KINDLY INVESTIGATE AND RESOLVE.<br/><b>Journal Number</b>: [919351] | 27 | 3 | 3530 | 15 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-14T08:17:04.663Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-06-24T08:09:06.835Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-14T10:21:09.260Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-24T11:54:53.107Z"}] | 6 | 107 | 3/28/2022 7:07:05 AM | 15 | 12 | |||||||||||||||||||||||
| 4158 | 5/14/2021 8:11:39 AM | 7/12/2022 10:12:57 AM | LATE TERMINATION | LATE TERMINATION<div><br></div><div>QRC RESPONSE: Account finalized accordingly, refund processed 202012</div><div>Query Resolved.</div> | 27 | 3 | 3529 | 4 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-14T08:15:27.229Z"}] | 6 | 107 | 7/12/2022 10:12:56 AM | 8 | 8 | |||||||||||||||||||||||
| 4158 | 5/14/2021 8:10:54 AM | 5/14/2021 8:11:30 AM | 2 | 3529 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-14T08:15:03.663Z"}] | 18 | |||||||||||||||||||||||||||||||||||
| 4156 | 5/14/2021 8:08:34 AM | 8/8/2021 6:01:37 AM | LATE TERMINATION QUERY | PROPERTY SOLD BY CONSUMER. KINDLY INVESTIGATE AND RESOLVE<br/><b>Journal Number</b>: [858063] | 28 | 3 | 3527 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-14T08:08:36.106Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-06-22T07:27:27.056Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-23T12:29:06.530Z"},{"op":"R","uid":"172","un":"sesonad","dt":"2021-06-24T07:53:04.449Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-19T10:10:42.924Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-19T10:10:58.585Z"}] | 6 | 107 | 12 | ||||||||||||||||||||||||||
| 4155 | 5/14/2021 8:04:52 AM | 11/13/2022 9:34:34 AM | WATER QUERY | WATER QUERY<div><br></div><div>QRC RESPONSE: Query Closed</div><div>No identifiable query. Arrears are due to non payment since 2021/09</div> | 27 | 3 | 3526 | 5 | 4 | 23 | 1 | 67 | 2104 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-14T08:08:41.240Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-08-03T07:50:01.004Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-08-04T06:25:42.230Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-08-04T06:26:09.372Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-08-04T06:27:31.669Z"}] | 1 | 67 | 11/13/2022 9:34:33 AM | 134589 | 3 | 3 | |||||||||||||||||||||
| 4154 | 5/14/2021 8:01:38 AM | 12/19/2022 10:09:59 AM | Previous owner | Transfer all charge to new owner's account no: <span id="baseForm:a4jContentPanel"><span class="" style="width: 128px;">10369451.Send to QRC</span></span><div><span><span class="" style="width: 128px;"><br></span></span></div><div><b><u>QRC RESPONSE:</u></b> This property is registered in a different name at the deeds office, KING’s WAY MINISTRIES NPC. The account details on solar is as NEW HOPE FELLOWSHIP C therefore ownership cannot be transferred. The owner needs to go to enquiries and open the correct account in order for ownership to be transferred and re log the query to transfer ownership.</div> | 27 | 3 | 3525 | 5 | 2 | 23 | 6 | 107 | 2103 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-14T08:05:26.219Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-08-03T07:42:20.941Z"}] | 6 | 107 | 12/19/2022 10:09:59 AM | 140978 | 8 | 8 | |||||||||||||||||||||
| 4152 | 5/14/2021 8:00:27 AM | 7/22/2021 8:13:51 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH WATER CONSUMPTION ON 28 AUGUST 2020. KINDLY INVESTIGATE AND RESOLVE. | 27 | 3 | 3524 | 14 | 2 | 23 | 1 | 67 | 2102 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-14T08:00:29.780Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-22T08:14:24.750Z"}] | 1 | 67 | 7/22/2021 8:13:51 AM | 14 | 14 | ||||||||||||||||||||||
| 4151 | 5/14/2021 7:39:46 AM | 10/31/2021 10:30:29 AM | 2 | 3522 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-14T07:43:34.830Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-31T10:30:29.962Z"}] | 230 | |||||||||||||||||||||||||||||||||||
| 4150 | 5/14/2021 7:31:53 AM | 7/22/2021 8:10:44 AM | WATER QUERY | CONSUMER QUERYING HIGH WATER CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE. | 27 | 3 | 3521 | 14 | 2 | 23 | 1 | 67 | 2101 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-14T07:31:55.196Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-22T07:59:23.320Z"}] | 1 | 67 | 7/22/2021 8:10:44 AM | 14 | 14 | ||||||||||||||||||||||
| 4149 | 5/14/2021 6:42:47 AM | 3/23/2023 9:56:36 AM | high water consumption | Kindly investigate high water charges raised on this account. <div><br></div><div>Referred to Billing & technical team to assess readings prior to 2020/10 - 25.06.2022<br></div><div>Response received states:</div><div>"The commission report indicates NO leak at the time of installation of a device only, seems the meter was not read and the accumulated reads was then captured on system resulting in a high bill."</div><div>Oct 2020 charges to be assessed with a 06 month policy and spread</div><div>QRC Response :DATE 26/02/2023</div><div>Leak credit applied ,Journal submitted for review and authorisation.</div><div><br></div><div>.Spread consumption done with journal no. 502925 - authorized on 23.03.2023</div><br/><b>Journal Amount</b>: [114695.10] | 27 | 3 | 3520 | 5 | 2 | 23 | 1 | 67 | 2099 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-14T06:46:35.542Z"}] | 1 | 67 | 3/23/2023 9:56:26 AM | 2 | 2 | ||||||||||||||||||||||
| 4145 | 5/13/2021 12:28:36 PM | 11/13/2022 12:03:24 PM | High water charges | high water charges raised on this account.<div><br></div><div><b>QRC RESPONSE: Query Closed</b></div><div>Charges are based on consumption as recorded on the meter.</div><div>Account was affected with stage 3 punitive tariffs from Jan 2020 to Feb 2022 as consumption above 20+kl attracted penalty tariffs due to water restrictions.</div><div>Consumer to log a new query and upload a signed copy of the plumbers letter stating what was repaired with date of repairs as consumption seems to have dropped, indication a possible leak repair.</div><div>Account is in arrears due to insufficient payment history with last recorded date being March 2022</div> | 27 | 3 | 3519 | 5 | 2 | 23 | 1 | 67 | 2098 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-13T12:29:15.715Z"},{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-13T12:29:15.715Z"}] | 1 | 67 | 11/13/2022 12:03:23 PM | 3 | 3 | ||||||||||||||||||||||
| 4142 | 5/13/2021 12:13:34 PM | 7/4/2022 10:27:28 AM | WATER QUERY WITH PLUMBERS LETTER | WATER QUERY WITH PLUMBERS LETTER | 27 | 3 | 3518 | 4 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-13T12:13:12.427Z"},{"op":"R","uid":"13","un":"unathig","dt":"2022-02-12T08:40:36.358Z"}] | 1 | 96 | 7/4/2022 10:27:28 AM | 134576 | 4 | 4 |