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LatestCall
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4149
LatestTicket
CreatedAt
5/14/2021 6:42:47 AM
UpdatedAt
3/23/2023 9:56:36 AM
Subject
high water consumption
Description
Kindly investigate high water charges raised on this account.&nbsp;<div><br></div><div>Referred to Billing &amp; technical team to assess readings prior to 2020/10 - 25.06.2022<br></div><div>Response received states:</div><div>"The commission report indicates NO leak at the time of installation of a device only, seems the meter was not read and the accumulated reads was then captured on system resulting in a high bill."</div><div>Oct 2020 charges to be assessed with a 06 month policy and spread</div><div>QRC Response :DATE 26/02/2023</div><div>Leak credit applied ,Journal submitted for review and authorisation.</div><div><br></div><div>.Spread consumption done with journal no. 502925 - authorized on 23.03.2023</div><br/><b>Journal Amount</b>: [114695.10]
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27
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3
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Account
3520
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5
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2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
2099
History
[{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-14T06:46:35.542Z"}]
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1
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67
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ResolvedAt
3/23/2023 9:56:26 AM
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2
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HasIvrcall
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2