Details
Conversation
-
EscalationLevel
-
-
LatestCall
-
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
4150
-
LatestTicket
-
-
CreatedAt
-
5/14/2021 7:31:53 AM
-
UpdatedAt
-
7/22/2021 8:10:44 AM
-
Subject
-
WATER QUERY
-
Description
-
CONSUMER QUERYING HIGH WATER CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE.
-
Priority
-
-
Disposition
-
27
-
ConversationType
-
3
-
Parent
-
-
Account
-
3521
-
OpenedBy
-
-
AssignedTo
-
14
-
Region
-
2
-
Department
-
23
-
QueryType
-
1
-
SubQueryType
-
67
-
Escalation
-
-
EscalationCron
-
2101
-
History
-
[{"op":"R","uid":"14","un":"asandag","dt":"2021-05-14T07:31:55.196Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-22T07:59:23.320Z"}]
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
1
-
Subcategory
-
67
-
CreatedBy1
-
-
UpdatedBy1
-
-
ResolvedAt
-
7/22/2021 8:10:44 AM
-
Thread
-
-
ResolvedBy
-
14
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
-
Updator
-
14