Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 4218 | 5/18/2021 7:59:47 AM | 1/20/2023 10:34:29 AM | WATER QUERY | WATER QUERY<div><br></div><div>Six Months policy Due<br></div><div>QRC Response ;DATE 11/01/2023</div><div>SIX MONTHS POLICY APPLIED FRO 11/2021 PERIOD.</div><div>jOURNAL CAPTURED ,SUBMITTED FOR REIVIEW AND AUTHORIZATION.</div><br/><b>Journal Number</b>: [502923] | 24 | 3 | 3572 | 5 | 2 | 23 | 1 | 67 | 2149 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-18T08:03:55.580Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-18T08:05:17.247Z"}] | 1 | 67 | 12 | ||||||||||||||||||||||||
| 4216 | 5/18/2021 7:50:31 AM | 5/19/2022 7:53:10 AM | WATER QUERY | WATER QUERY<br/><b>Journal Amount</b>: [278848.40] | 27 | 3 | 3570 | 18 | 2 | 23 | 1 | 67 | 2147 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-18T07:54:14.656Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-05-18T07:56:38.079Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-05-28T05:55:16.429Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-30T13:44:30.842Z"}] | 1 | 67 | 5/19/2022 7:53:10 AM | 18 | 6 | ||||||||||||||||||||||
| 4215 | 5/18/2021 7:48:59 AM | 2/19/2023 10:52:21 AM | 6 MONTH POLICY - HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div>Six Months Policy Due<br></div><div><br></div><div>QRC Response: 6 month policy processed for 201911/202102, done on 20.11.2022.</div><div>Credit due R 1530.33 Including vat at 15%</div><div>Journal pending waiting authorization. </div><div><br></div><div><br></div><div><br></div><div><br></div><br/><b>Journal Number</b>: [018664]<br/><b>Journal Amount</b>: [-R1,530.33] | 27 | 3 | 3569 | 5 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-18T07:52:42.182Z"}] | 1 | 95 | 2/19/2023 10:52:15 AM | 139885 | 3 | 3 | ||||||||||||||||||||||
| 4214 | 5/18/2021 7:40:19 AM | 11/5/2022 9:05:07 AM | WATER QUERY SINCE AUGUST 2020 6 MONTH POLCY | There was high water consumption, see August 2020<div><br></div><div>QRC RESPONSE: Query Closed</div><div>June 2021 write off cleared debt</div> | 27 | 3 | 3568 | 12 | 4 | 23 | 1 | 95 | 2145 | [{"op":"R","uid":"194","un":"nomalungisaw","dt":"2021-05-18T07:44:07.834Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-22T07:36:43.273Z"}] | 1 | 95 | 11/5/2022 9:05:07 AM | 3 | 3 | ||||||||||||||||||||||
| 4212 | 5/18/2021 6:53:31 AM | 2/2/2022 12:28:44 PM | High water consumption | Kindly investigate high water charges raised on this account. Query close on stage 3 tarrif consumer has to provide more information. | 27 | 3 | 3567 | 72 | 2 | 23 | 1 | 67 | 2143 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-18T06:53:19.315Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-08-05T07:49:33.741Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-08-05T07:56:14.732Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-08-05T07:56:23.225Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-08-05T08:36:45.464Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-08-05T08:38:19.312Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-06T11:00:27.565Z"}] | 1 | 67 | 2/2/2022 12:28:44 PM | 73 | 20 | ||||||||||||||||||||||
| 4211 | 5/18/2021 6:39:14 AM | 5/18/2021 6:39:20 AM | 2 | 3566 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-18T06:38:50.492Z"}] | 73 | |||||||||||||||||||||||||||||||||||
| 4209 | 5/17/2021 5:08:00 PM | 11/13/2021 9:20:48 AM | 2 | 3565 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-05-17T17:07:36.209Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-13T09:20:48.928Z"}] | 230 | |||||||||||||||||||||||||||||||||||
| 4208 | 5/17/2021 4:54:10 PM | 10/27/2022 12:29:35 PM | apply 6mth policy | 2020/08/21 back charge of 16mth<div>2020/09-current high consumption</div><div><br></div><div>QRC RESPONSE: Query Closed</div><div>June 2022 write off cleared debt</div> | 27 | 3 | 3564 | 5 | 2 | 23 | 77 | 95 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-05-17T16:53:46.688Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-02-01T10:57:41.221Z"},{"op":"R","uid":"203","un":"babalwas","dt":"2022-03-02T11:34:51.367Z"}] | 77 | 95 | 10/27/2022 12:29:34 PM | 3 | 3 | |||||||||||||||||||||||
| 4207 | 5/17/2021 4:51:51 PM | 5/17/2021 4:51:54 PM | 1 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-05-17T16:51:26.290Z"}] | 25 | ||||||||||||||||||||||||||||||||||||
| 4207 | 5/17/2021 4:47:36 PM | 2/1/2022 10:58:32 AM | 1 | [{"op":"R","uid":"25","un":"ernelizef","dt":"2021-05-17T16:47:11.873Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-02-01T10:57:31.538Z"}] | 201 | ||||||||||||||||||||||||||||||||||||
| 4205 | 5/17/2021 1:25:16 PM | 5/17/2021 1:25:21 PM | 2 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-05-17T13:24:54.437Z"}] | 26 | ||||||||||||||||||||||||||||||||||||
| 4204 | 5/17/2021 12:38:16 PM | 5/17/2021 12:40:29 PM | 2 | 3562 | |||||||||||||||||||||||||||||||||||||
| 3890 | 5/17/2021 12:24:00 PM | 4/12/2022 9:39:10 AM | WATER METER INCORRECT CLOSING READING | OVER READ WATER METER INCORRECT CLOSING READING <br/><b>Journal Number</b>: [552607] | 24 | 3 | 3295 | 4 | 23 | 1 | 44 | 2142 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-05-17T12:24:16.530Z"}] | 1 | 44 | 4 | |||||||||||||||||||||||||
| 4203 | 5/17/2021 11:58:12 AM | 7/21/2021 12:27:42 PM | no valid query details submitted | no valid query details submitted | 27 | 3 | 6 | 2 | 23 | 1 | 45 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-05-17T11:58:14.400Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-05-17T11:59:56.488Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-14T08:01:09.802Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T12:27:52.674Z"}] | 1 | 45 | 7/21/2021 12:27:42 PM | 6 | 14 | ||||||||||||||||||||||||
| 4202 | 5/17/2021 11:48:36 AM | 11/17/2022 1:51:51 PM | High water consumption | Kindly investigate high water charges raised on this account. Phone the consumer requesting a plumbers letters.<div><br></div><div>QRC RESPONSE: Query Closed due to insufficient information and irregular payment history.</div><div>Consumer to log a new query and provide more details as to the period under query and to submit any supporting documentation if any leaks were repaired.</div><div>Account last paid Oct 2021. </div><div><br></div><div><br></div> | 27 | 3 | 3561 | 5 | 2 | 23 | 1 | 67 | 2141 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-17T11:48:11.727Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-08-05T08:43:17.066Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-08-05T09:03:59.607Z"}] | 1 | 67 | 11/17/2022 1:51:50 PM | 3 | 3 | ||||||||||||||||||||||
| 4201 | 5/17/2021 10:51:54 AM | 5/19/2022 7:53:10 AM | WATER QUERY | WATER QUERY.Phone the consumer query has been resolved. | 27 | 3 | 3560 | 18 | 2 | 23 | 1 | 67 | 2131 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-17T10:55:39.081Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-08-05T09:05:46.171Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-08-05T09:21:03.666Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-08-05T10:30:46.992Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-08-05T10:38:27.582Z"}] | 1 | 67 | 5/19/2022 7:53:10 AM | 18 | 14 | ||||||||||||||||||||||
| 4199 | 5/17/2021 10:20:32 AM | 1/11/2023 10:17:44 AM | HIGH WATER CONSUMPTION | CONSUMER QUERYING HIGH WATER CONSUMPTION AND STATES THAT THE METER WAS ALSO CHANGED. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div>Consumer needs to submit plumbers letter for leak rebate.</div><div><br></div><div>QRC RESPONSE: referred to Billing to assess reading of 2020 and to advise on the reason for meter change - </div><div>18.11.2022</div><div>Consumption normal account up todate ,Query will be closed.<br><div><br></div></div> | 27 | 3 | 3558 | 5 | 2 | 23 | 1 | 67 | 2127 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-17T10:20:08.007Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-08-05T10:40:18.850Z"}] | 1 | 67 | 1/11/2023 10:17:44 AM | 12 | 12 | ||||||||||||||||||||||
| 4197 | 5/17/2021 9:28:05 AM | 11/13/2022 10:44:28 AM | 6 MONTH POLICY - WATER | CONSUMER QUERYING HIGH CONSUMPTION OF WATER. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div><b><u>QRC RESPONSE:</u></b></div><div><b><u><br></u></b></div><div><b><u>SIX MONTHS POLICY ADJUSTMENT</u></b></div><br/><b>Journal Number</b>: [963702] | 24 | 3 | 3555 | 5 | 2 | 23 | 1 | 67 | 2123 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-05-17T09:27:40.847Z"}] | 1 | 67 | 15 | ||||||||||||||||||||||||
| 4198 | 5/17/2021 9:26:22 AM | 5/17/2021 9:26:26 AM | 2 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-05-17T09:30:07.445Z"}] | 73 | ||||||||||||||||||||||||||||||||||||
| 4195 | 5/17/2021 9:23:59 AM | 5/17/2021 9:24:57 AM | 2 | 3557 | [{"op":"R","uid":"36","un":"nomaromad","dt":"2021-05-17T09:23:39.663Z"}] | 36 |