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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
4199
LatestTicket
CreatedAt
5/17/2021 10:20:32 AM
UpdatedAt
1/11/2023 10:17:44 AM
Subject
HIGH WATER CONSUMPTION
Description
CONSUMER QUERYING HIGH WATER CONSUMPTION AND STATES THAT THE METER WAS ALSO CHANGED. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div>Consumer needs to submit plumbers letter for leak rebate.</div><div><br></div><div>QRC RESPONSE: referred to Billing to assess reading of 2020 and to advise on the reason for meter change -&nbsp;</div><div>18.11.2022</div><div>Consumption normal account up todate ,Query will be closed.<br><div><br></div></div>
Priority
Disposition
27
ConversationType
3
Parent
Account
3558
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
2127
History
[{"op":"R","uid":"14","un":"asandag","dt":"2021-05-17T10:20:08.007Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-08-05T10:40:18.850Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
1/11/2023 10:17:44 AM
Thread
ResolvedBy
12
WasCreatedByCustomer
HasIvrcall
Creator
Updator
12
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