Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 4201
LatestTicket
CreatedAt: 5/17/2021 10:51:54 AM
UpdatedAt: 5/19/2022 7:53:10 AM
Subject: WATER QUERY
Description: WATER QUERY.Phone the consumer query has been resolved.
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 3560
OpenedBy
AssignedTo: 18
Region: 2
Department: 23
QueryType: 1
SubQueryType: 67
Escalation
EscalationCron: 2131
History: [{"op":"R","uid":"18","un":"lindan","dt":"2021-05-17T10:55:39.081Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-08-05T09:05:46.171Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-08-05T09:21:03.666Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-08-05T10:30:46.992Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-08-05T10:38:27.582Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 67
CreatedBy1
UpdatedBy1
ResolvedAt: 5/19/2022 7:53:10 AM
Thread
ResolvedBy: 18
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 14