Details

Conversation

EscalationLevel

LatestCall

LatestChat

LatestSms

LatestEmail

LatestFax

Campaign

IsOpen

Not SetTrueFalse

Customer

4197

LatestTicket

CreatedAt

5/17/2021 9:28:05 AM

UpdatedAt

11/13/2022 10:44:28 AM

Subject

6 MONTH POLICY - WATER

Description

CONSUMER QUERYING HIGH CONSUMPTION OF WATER. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div><b><u>QRC RESPONSE:</u></b></div><div><b><u><br></u></b></div><div><b><u>SIX MONTHS POLICY ADJUSTMENT</u></b></div><br/><b>Journal Number</b>: [963702]

Priority

Disposition

24

ConversationType

3

Parent

Account

3555

OpenedBy

AssignedTo

5

Region

2

Department

23

QueryType

1

SubQueryType

67

Escalation

EscalationCron

2123

History

[{"op":"R","uid":"14","un":"asandag","dt":"2021-05-17T09:27:40.847Z"}]

CreatedBy

UpdatedBy

Category

1

Subcategory

67

CreatedBy1

UpdatedBy1

ResolvedAt

Thread

ResolvedBy

WasCreatedByCustomer

Not SetTrueFalse

HasIvrcall

Not SetTrueFalse

Creator

Updator

15