Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 0 | 288 | 7/24/2020 9:39:46 AM | 3/28/2022 6:35:04 AM | Charging business instead of domestic | <b><u>RESPONSE FROM QRC:</u></b> FE002 Tariff removed and account adjusted accordingly, 20201129- BJ71456415 journal approved.<div>Query Resolved.<br><div><br><span id="baseForm:a4jContentPanel"><table class="rich-table " id="baseForm:bem08002Table" style="position: absolute;height: 212px;width: 708px;" cellspacing="0" cellpadding="0" border="0"><tbody id="baseForm:bem08002Table:tb"><tr class="rich-table-row n2j-even"><td class="rich-table-cell " id="baseForm:bem08002Table:1:j_id136" width="71px"><br></td><td class="rich-table-cell " id="baseForm:bem08002Table:1:j_id139" width="95px"></td><td class="rich-table-cell " id="baseForm:bem08002Table:1:j_id142" width="87px"></td><td class="rich-table-cell " id="baseForm:bem08002Table:1:j_id145" width="55px"><br></td></tr></tbody></table></span></div></div> | 27 | 3 | 410 | 5 | 5 | 2 | 23 | 3 | 53 | [{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-06T09:20:41.689Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-06T09:44:40.778Z"}] | 3 | 53 | 3/28/2022 6:35:04 AM | 5 | 5 | 8 | ||||||||||||||||||||
| 0 | 287 | 7/24/2020 9:29:13 AM | 3/28/2022 6:35:04 AM | No refuse charged on account - Domestic | <b><u>QRC RESPONSE:</u> </b>Services added to account in 202011. Query Resolved | 27 | 3 | 409 | 5 | 5 | 2 | 23 | 4 | 58 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-06-04T12:25:52.517Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-07T09:02:33.059Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-07T09:03:45.666Z"}] | 4 | 58 | 3/28/2022 6:35:04 AM | 5 | 5 | 8 | ||||||||||||||||||||
| 0 | 286 | 7/24/2020 7:27:30 AM | 3/28/2022 6:35:04 AM | Duplicate Fire Lery | Fire Levy charged on account <span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language:EN-ZA;mso-fareast-language:EN-US;mso-bidi-language:AR-SA">10000082 and 10055413.</span><div><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language:EN-ZA;mso-fareast-language:EN-US;mso-bidi-language:AR-SA"><br></span></div><div><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-ansi-language:EN-ZA;mso-fareast-language:EN-US;mso-bidi-language:AR-SA"><br></span></div><div><font face="Calibri, sans-serif"><span style="font-size: 14.6667px;"><b><u>RESPONSE FROM QRC</u></b>: Query resolved charges are correct</span></font></div><div><font face="Calibri, sans-serif"><span style="font-size: 14.6667px;">10000082 Fire Levy charges are for complex 84</span></font></div><div><font face="Calibri, sans-serif"><span style="font-size: 14.6667px;">10055413 Fire levy charges are for complex 58</span></font></div><div>No adjustments are due.</div> | 27 | 3 | 408 | 5 | 5 | 2 | 23 | 3 | 105 | [{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-06T09:15:20.214Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-06T09:18:43.177Z"}] | 3 | 105 | 3/28/2022 6:35:04 AM | 5 | 5 | 8 | ||||||||||||||||||||
| 0 | 285 | 7/23/2020 1:31:59 PM | 3/28/2022 7:23:36 AM | 6 MONTHS POLICY APPLIED | <br><b>Journal Number</b>: [812119]<div>SEND TO W.W FOR REPORT OF CREDIT TO BE PASS FOR REF 622585</div><div><br></div><div>journal for 100% cr done </div> | 24 | 3 | 407 | 13 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-09T06:33:07.399Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T10:28:19.655Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-13T09:43:02.843Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-12T09:03:40.909Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-12T09:59:50.775Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-12T09:59:54.853Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-12T10:07:25.491Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-16T07:41:24.970Z"}] | 1 | 101 | 4 | 123746 | 13 | 4 | |||||||||||||||||||||
| 0 | 284 | 7/23/2020 1:29:07 PM | 3/28/2022 7:23:36 AM | leak credit done | <br/><b>Journal Number</b>: [982578]<br/><b>Journal Amount</b>: [-R1,799.82] | 27 | 3 | 406 | 13 | 74 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-06-14T08:08:25.161Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-18T07:45:02.430Z"}] | 1 | 96 | 3/28/2022 7:23:36 AM | 172 | 13 | 3 | ||||||||||||||||||||
| 0 | 283 | 7/23/2020 12:59:58 PM | 3/2/2022 7:53:56 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="609" style="border-collapse: collapse;width:457pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="609" style="height:23.45pt;width:457pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 405 | 34 | 34 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T10:31:34.665Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T10:32:21.249Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-13T09:34:59.807Z"}] | 9 | 123 | 14 | 3/2/2022 7:53:56 AM | 34 | 34 | 14 | |||||||||||||||||||
| 0 | 282 | 7/23/2020 12:39:00 PM | 3/2/2022 7:53:56 AM | Log Query | Journal Done | 27 | 3 | 404 | 34 | 34 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T11:54:20.591Z"}] | 1 | 96 | 17 | 3/2/2022 7:53:56 AM | 34 | 34 | 17 | |||||||||||||||||||
| 0 | 281 | 7/23/2020 7:09:57 AM | 5/19/2022 7:51:12 AM | RATES TARIFF CHANGED FROM BUSINESS TO AGRICULTURAL BUT CHARGES NOT REVERSED. | no valid query details submitted | 27 | 3 | 403 | 16 | 16 | 3 | 23 | 8 | 63 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-15T08:21:40.712Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T08:04:06.818Z"}] | 8 | 63 | 5/19/2022 7:51:12 AM | 16 | 16 | 14 | ||||||||||||||||||||
| 0 | 280 | 7/22/2020 11:46:23 AM | 2/26/2022 8:35:30 AM | Log Query | 3 | 402 | 26 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T10:33:01.434Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T10:39:43.609Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T12:15:36.385Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-24T08:09:51.409Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-24T10:21:04.107Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-25T09:13:43.122Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T10:55:21.599Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-13T08:28:05.561Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-26T08:35:30.818Z"}] | 1 | 67 | 26 | 214 | |||||||||||||||||||||||||
| 0 | 279 | 7/22/2020 9:39:45 AM | 3/28/2022 7:23:36 AM | 6 MONTHS POLICY | <br/><b>Journal Number</b>: [933501] | 27 | 3 | 401 | 13 | 13 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T10:11:46.886Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-13T08:35:26.529Z"},{"op":"R","uid":"889","un":"rethabilel","dt":"2022-02-23T07:33:38.353Z"}] | 1 | 101 | 17 | 3/28/2022 7:23:36 AM | 13 | 13 | 17 | |||||||||||||||||||
| 0 | 278 | 7/22/2020 9:32:58 AM | 2/24/2022 10:34:50 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="609" style="border-collapse: collapse;width:457pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl63" width="609" style="height:23.45pt;width:457pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 27 | 3 | 400 | 26 | 26 | 2 | 23 | 1 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-16T07:09:42.879Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-16T07:10:57.431Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-16T07:12:59.946Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-16T10:24:16.049Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-24T08:07:26.894Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-24T08:08:22.918Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-24T08:08:58.005Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-11-20T12:05:41.995Z"}] | 9 | 123 | 8 | 2/24/2022 10:34:50 AM | 26 | 26 | 8 | ||||||||||||||||||||
| 0 | 277 | 7/22/2020 9:32:16 AM | 3/28/2022 7:23:36 AM | 100% journal done | <br/><b>Journal Number</b>: [933516] | 24 | 3 | 399 | 13 | 2 | 23 | 1 | 49 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-24T07:04:18.314Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-24T07:08:00.538Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-24T07:09:33.245Z"}] | 1 | 101 | 14 | 13 | 14 | ||||||||||||||||||||||
| 0 | 276 | 7/22/2020 8:21:20 AM | 7/2/2022 1:31:07 PM | Plumbers letter submitted | Plumbers letter submitted<div><br></div><div>QRC RESPONSE: Debt Written off, query closed.</div> | 27 | 3 | 398 | 5 | 11 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-24T07:00:22.321Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-24T07:02:32.841Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-24T07:03:03.324Z"}] | 1 | 96 | 14 | 7/2/2022 1:31:07 PM | 8 | 5 | 8 | |||||||||||||||||||
| 0 | 275 | 7/22/2020 7:44:38 AM | 5/19/2022 7:51:12 AM | Late termination | PROPERTY WAS SOLD IN AUGUST 2017 | 27 | 3 | 397 | 16 | 16 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-15T12:03:59.845Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-16T11:15:21.575Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T08:16:56.817Z"}] | 6 | 107 | 5/19/2022 7:51:12 AM | 16 | 16 | 14 | ||||||||||||||||||||
| 0 | 274 | 7/22/2020 7:08:30 AM | 3/28/2022 6:35:04 AM | Plumbers letter submitted | No letter received on acc: 10298244. Property sold 2019/09. Remaining balance after services terminated.<div>Plumbers letter received on new owner acc: 10421261 dated July 2020, but consumption has not dropped.</div><div>Query resolved as no adjustments are due</div> | 27 | 3 | 396 | 5 | 5 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-14T10:29:25.428Z"}] | 1 | 96 | 3/28/2022 6:35:04 AM | 5 | 5 | 3 | ||||||||||||||||||||
| 0 | 273 | 7/21/2020 5:33:23 PM | 7/21/2020 5:33:24 PM | WATER QUERY | HIGH WATER CONSUMPTION. | 10 | 2 | 395 | 32 | 32 | 77 | 77 | 7/21/2020 5:33:24 PM | 32 | 32 | ||||||||||||||||||||||||||
| 0 | 272 | 7/21/2020 1:27:48 PM | 11/13/2021 8:21:12 AM | Leak Rebate | <br/><b>Journal Number</b>: [910779] | 27 | 3 | 394 | 12 | 12 | 2 | 23 | 1 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T12:41:37.401Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-13T08:21:12.842Z"}] | 1 | 96 | 17 | 11/13/2021 8:21:12 AM | 12 | 12 | 17 | ||||||||||||||||||||
| 0 | 271 | 7/21/2020 1:26:35 PM | 11/13/2021 8:26:55 AM | LOG QUERY | <br><b>Journal Number</b>: [910793] | 27 | 3 | 393 | 12 | 12 | 3 | 23 | 1 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-24T06:51:53.650Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T10:56:36.546Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-13T08:25:00.237Z"}] | 9 | 123 | 12 | 11/13/2021 8:26:55 AM | 12 | 12 | 12 | ||||||||||||||||||||
| 0 | 270 | 7/21/2020 1:25:59 PM | 11/13/2021 8:19:17 AM | isx months pol | <br/><b>Journal Number</b>: [801321] | 27 | 3 | 392 | 12 | 12 | 2 | 23 | 1 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T12:38:26.542Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-13T08:19:18.210Z"}] | 1 | 101 | 17 | 11/13/2021 8:19:17 AM | 12 | 12 | 17 | ||||||||||||||||||||
| 0 | 269 | 7/21/2020 1:25:20 PM | 4/12/2022 9:47:18 AM | six months policy | <br/><b>Journal Number</b>: [bj71826740] | 30 | 3 | 391 | 12 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-08-10T11:38:44.877Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-24T06:47:09.686Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-24T06:50:08.451Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-24T06:50:47.116Z"}] | 1 | 101 | 14 | 12 | 14 |