Details
Conversation
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EscalationLevel
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0
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LatestCall
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LatestChat
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LatestSms
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LatestEmail
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LatestFax
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Campaign
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IsOpen
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Customer
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288
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LatestTicket
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CreatedAt
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7/24/2020 9:39:46 AM
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UpdatedAt
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3/28/2022 6:35:04 AM
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Subject
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Charging business instead of domestic
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Description
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<b><u>RESPONSE FROM QRC:</u></b> FE002 Tariff removed and account adjusted accordingly, 20201129- BJ71456415 journal approved.<div>Query Resolved.<br><div><br><span id="baseForm:a4jContentPanel"><table class="rich-table " id="baseForm:bem08002Table" style="position: absolute;height: 212px;width: 708px;" cellspacing="0" cellpadding="0" border="0"><tbody id="baseForm:bem08002Table:tb"><tr class="rich-table-row n2j-even"><td class="rich-table-cell " id="baseForm:bem08002Table:1:j_id136" width="71px"><br></td><td class="rich-table-cell " id="baseForm:bem08002Table:1:j_id139" width="95px"></td><td class="rich-table-cell " id="baseForm:bem08002Table:1:j_id142" width="87px"></td><td class="rich-table-cell " id="baseForm:bem08002Table:1:j_id145" width="55px"><br></td></tr></tbody></table></span></div></div>
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Priority
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Disposition
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27
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ConversationType
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3
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Parent
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Account
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410
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OpenedBy
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5
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AssignedTo
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5
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Region
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2
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Department
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23
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QueryType
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3
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SubQueryType
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53
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Escalation
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EscalationCron
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History
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[{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-06T09:20:41.689Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-08-06T09:44:40.778Z"}]
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CreatedBy
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UpdatedBy
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Category
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3
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Subcategory
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53
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CreatedBy1
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UpdatedBy1
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ResolvedAt
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3/28/2022 6:35:04 AM
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Thread
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ResolvedBy
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5
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WasCreatedByCustomer
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HasIvrcall
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Creator
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5
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Updator
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8