Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 0 | 327 | 7/28/2020 8:15:01 AM | 3/28/2022 7:10:22 AM | 27 | 3 | 451 | 11 | 11 | 2 | 23 | 1 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-06T07:49:47.307Z"}] | 1 | 3/28/2022 7:10:22 AM | 11 | 11 | 11 | ||||||||||||||||||||||||
| 0 | 326 | 7/28/2020 8:13:49 AM | 3/28/2022 7:08:29 AM | water over read journal done 201804 | 27 | 3 | 450 | 6 | 6 | 4 | 23 | 1 | 1 | 3/28/2022 7:08:29 AM | 6 | 6 | |||||||||||||||||||||||||
| 0 | 325 | 7/28/2020 8:12:51 AM | 3/28/2022 7:10:22 AM | 27 | 3 | 449 | 11 | 11 | 2 | 23 | 1 | 1 | 3/28/2022 7:10:22 AM | 11 | 11 | ||||||||||||||||||||||||||
| 0 | 324 | 7/28/2020 8:10:02 AM | 3/28/2022 7:10:22 AM | 27 | 3 | 448 | 11 | 11 | 3 | 23 | 1 | 1 | 3/28/2022 7:10:22 AM | 11 | 11 | ||||||||||||||||||||||||||
| 0 | 323 | 7/28/2020 8:08:00 AM | 3/28/2022 7:10:22 AM | 27 | 3 | 447 | 11 | 11 | 2 | 23 | 1 | 1 | 3/28/2022 7:10:22 AM | 11 | 11 | ||||||||||||||||||||||||||
| 0 | 322 | 7/28/2020 8:05:33 AM | 3/28/2022 7:10:22 AM | 27 | 3 | 446 | 11 | 11 | 2 | 23 | 1 | 1 | 3/28/2022 7:10:22 AM | 11 | 11 | ||||||||||||||||||||||||||
| 0 | 321 | 7/28/2020 8:01:00 AM | 3/28/2022 7:08:29 AM | rates transfer journal done 201901 | 27 | 3 | 445 | 6 | 6 | 2 | 23 | 6 | 6 | 3/28/2022 7:08:29 AM | 6 | 6 | |||||||||||||||||||||||||
| 0 | 320 | 7/28/2020 7:56:44 AM | 3/28/2022 7:08:29 AM | late termination journals done in 201805 | 27 | 3 | 444 | 6 | 6 | 23 | 6 | 6 | 3/28/2022 7:08:29 AM | 6 | 6 | ||||||||||||||||||||||||||
| 0 | 319 | 7/28/2020 6:26:15 AM | 4/12/2022 9:47:18 AM | High consumption reported | 6 month policy to be assessed and adjusted.<br/><b>Journal Number</b>: [BJ71171667] | 27 | 3 | 443 | 10 | 10 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-24T08:39:50.204Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-24T08:40:18.029Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-13T10:48:18.431Z"}] | 1 | 101 | 12 | 4/12/2022 9:47:18 AM | 10 | 10 | 12 | |||||||||||||||||||
| 0 | 318 | 7/27/2020 1:17:42 PM | 4/12/2022 9:47:18 AM | water query | 6 month policy to be assessed and adjusted.<br><b>Journal Number</b>: [BJ71171657]<div>Journal Number [826770]</div><div><b>Response from QRC:</b></div><div>Journal Authorised.</div> | 27 | 3 | 442 | 10 | 10 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-04-28T08:16:31.994Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-16T10:24:18.116Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-16T10:24:47.427Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-16T10:26:50.914Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-30T09:24:39.658Z"},{"op":"R","uid":"23","un":"bevins","dt":"2022-02-19T08:46:36.036Z"},{"op":"R","uid":"23","un":"bevins","dt":"2022-02-19T08:51:54.952Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2022-02-19T08:56:08.653Z"}] | 1 | 95 | 4/12/2022 9:47:18 AM | 124238 | 10 | 10 | 11 | |||||||||||||||||||
| 0 | 317 | 7/27/2020 12:49:19 PM | 3/28/2022 7:08:29 AM | JOURNAL DONE 201712 | 27 | 3 | 441 | 6 | 6 | 2 | 23 | 1 | 1 | 3/28/2022 7:08:29 AM | 6 | 6 | |||||||||||||||||||||||||
| 0 | 81152 | 316 | 7/27/2020 12:47:15 PM | 2/24/2022 11:16:33 AM | Incorrect readings | CONSUMER LOGGED A HIGH WATER CONSUMPTION. WATER METER WAS CHANGED IN DECEMBER 2019 BUT READING ON NEW METER WERE ONLY CAPTURED IN MARCH 2020.<div><br></div><div>Consumption must be monitored for 60 days.</div> | 30 | 3 | 440 | 23 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-24T08:37:58.265Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-24T08:39:18.742Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-13T10:37:49.607Z"},{"op":"R","uid":"756","un":"nontandazos","dt":"2022-01-28T10:46:41.203Z"}] | 1 | 111 | 12 | 23 | 12 | |||||||||||||||||||||
| 0 | 315 | 7/27/2020 12:43:10 PM | 3/28/2022 7:08:29 AM | JOURNAL DONE 201909. | 27 | 3 | 439 | 6 | 6 | 2 | 23 | 1 | 1 | 3/28/2022 7:08:29 AM | 6 | 6 | |||||||||||||||||||||||||
| 0 | 314 | 7/27/2020 12:40:05 PM | 3/28/2022 7:08:29 AM | JOURNAL DONE 20191108 | 27 | 3 | 438 | 6 | 6 | 2 | 23 | 1 | 1 | 3/28/2022 7:08:29 AM | 6 | 6 | |||||||||||||||||||||||||
| 0 | 313 | 7/27/2020 12:35:56 PM | 3/28/2022 7:08:29 AM | Late termination journals done 201904 | 27 | 3 | 437 | 6 | 6 | 2 | 23 | 6 | 6 | 3/28/2022 7:08:29 AM | 6 | 6 | |||||||||||||||||||||||||
| 7/27/2020 12:35:56 PM | 3/28/2022 7:08:29 AM | Late termination journals done 201904 | 4 | 3 | 6 | 6 | 2 | 23 | 6 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-02-02T13:40:08.705Z"}] | 6 | 3/28/2022 7:08:29 AM | 6 | 6 | 6 | ||||||||||||||||||||||||||
| 0 | 311 | 7/27/2020 12:31:20 PM | 3/28/2022 7:08:29 AM | journals done on 201801 for 6 months policy and 100% leak CR. | 27 | 3 | 435 | 6 | 6 | 2 | 23 | 1 | 95 | 1 | 95 | 3/28/2022 7:08:29 AM | 6 | 6 | |||||||||||||||||||||||
| 0 | 310 | 7/27/2020 11:50:11 AM | 4/12/2022 9:39:10 AM | process a 100% credit | <table border="0" cellpadding="0" cellspacing="0" width="609" style="border-collapse: collapse;width:457pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="609" style="height:23.45pt;width:457pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.<br><br>100% Water CR, Processed .<b>Journal Number</b>: [171618]<br><br><b>RESPONSE QRC</b>:100% WA CR, Journal {171618}Authorized.</td></tr></tbody></table><br><br> | 27 | 3 | 434 | 11 | 4 | 2 | 23 | 1 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-08-10T07:15:58.244Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-24T08:35:16.914Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-24T08:37:16.074Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-04T13:18:41.194Z"}] | 1 | 101 | 230 | 4/12/2022 9:39:10 AM | 4 | 11 | 230 | ||||||||||||||||||||
| 0 | 309 | 7/27/2020 11:04:41 AM | 3/28/2022 7:10:22 AM | Leak Rebate | Affidavit received for leak repairs dated 2018<br><b>Journal Number</b>: [171519]<br/><b>Journal Amount</b>: [-R40,170.22] | 27 | 3 | 433 | 11 | 11 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-13T09:29:59.585Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-18T07:40:00.195Z"}] | 1 | 96 | 3/28/2022 7:10:22 AM | 11 | 11 | 3 | ||||||||||||||||||||
| 0 | 308 | 7/27/2020 10:56:25 AM | 4/12/2022 9:47:18 AM | 6 month policy | 6 month policy to be assessed for 201508 - 201705<br/><b>Journal Number</b>: [BJ71171485] | 27 | 3 | 432 | 10 | 10 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T09:24:56.994Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-13T10:33:06.756Z"}] | 1 | 101 | 17 | 4/12/2022 9:47:18 AM | 10 | 10 | 17 |