Details
Conversation
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EscalationLevel
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0
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LatestCall
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LatestChat
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-
LatestSms
-
-
LatestEmail
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-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
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327
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LatestTicket
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CreatedAt
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7/28/2020 8:15:01 AM
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UpdatedAt
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3/28/2022 7:10:22 AM
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Subject
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Description
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Priority
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-
Disposition
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27
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ConversationType
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3
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Parent
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-
Account
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451
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OpenedBy
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11
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AssignedTo
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11
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Region
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2
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Department
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23
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QueryType
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1
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SubQueryType
-
-
Escalation
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-
EscalationCron
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-
History
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[{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-06T07:49:47.307Z"}]
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CreatedBy
-
-
UpdatedBy
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-
Category
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1
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Subcategory
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-
CreatedBy1
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UpdatedBy1
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ResolvedAt
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3/28/2022 7:10:22 AM
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Thread
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-
ResolvedBy
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11
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WasCreatedByCustomer
-
-
HasIvrcall
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-
Creator
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11
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Updator
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11