Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 0 | 505 | 9/9/2020 6:33:14 AM | 3/2/2022 7:53:56 AM | Log Query | <div xuse-input="" xinput-debounce="100" fillmask="true" class="q-field__native row items-center" style="line-height: 18px; text-decoration-style: initial; text-decoration-color: initial; text-transform: none; background-color: rgb(255, 255, 255); padding-top: 0px; padding-bottom: 2px; width: 429.109px; min-height: 24px; font-size: 14px;">Plumbers Letter or Waterworks Repairs<div id="f_dee91071-6557-4fa7-bfab-5944820b3f9b" tabindex="0" role="combobox" aria-multiselectable="false" aria-expanded="false" aria-owns="f_dee91071-6557-4fa7-bfab-5944820b3f9b_lb" aria-activedescendant="f_dee91071-6557-4fa7-bfab-5944820b3f9b_4" class="no-outline"></div></div><div class="q-field__label no-pointer-events absolute ellipsis" style="right: -143.031px; top: 10px; color: rgb(2, 123, 227); font-size: 14px; text-decoration-style: initial; text-decoration-color: initial; text-transform: none; transition-duration: 0.36s, 0.396s; transform: translateY(-30%) scale(0.75);">Sub-Category</div> | 27 | 3 | 735 | 34 | 34 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-16T11:27:03.549Z"}] | 1 | 96 | 4 | 3/2/2022 7:53:56 AM | 34 | 34 | 4 | |||||||||||||||||||
| 0 | 504 | 9/9/2020 6:27:46 AM | 4/12/2022 9:42:39 AM | Water Query | <b>Evaluate Six month Policy:201505-202010</b><br/><b>Journal Number</b>: [748273] | 24 | 3 | 734 | 34 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T08:36:30.068Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T08:47:11.820Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-13T11:50:55.420Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-13T11:51:32.022Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-14T08:45:32.087Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-14T08:46:02.399Z"}] | 1 | 101 | 13 | 34 | 13 | ||||||||||||||||||||||
| 0 | 503 | 9/9/2020 6:20:58 AM | 3/2/2022 7:53:56 AM | Termination | <b>Transfer of services </b>from the old owner -<b>10153581</b> to the New owner-<b>10430139</b>.<div><br></div><div>RESOLVED ACC CLOSED</div> | 27 | 3 | 733 | 34 | 34 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-03T12:11:44.527Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-16T07:19:43.305Z"}] | 6 | 76 | 11 | 3/2/2022 7:53:56 AM | 34 | 34 | 11 | |||||||||||||||||||
| 0 | 502 | 9/9/2020 6:17:33 AM | 3/2/2022 7:53:56 AM | Water | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.<br><br>Six month Policy Processed ,<b>Journal Number</b>: [651423]<br><br><b>RESPONSE QRC</b>: Six month Policy, Journal {651423}<br><br><br></td></tr></tbody></table><br><br> | 27 | 3 | 732 | 34 | 12 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T08:45:38.686Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-04T12:58:14.503Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-04T13:03:01.217Z"}] | 1 | 101 | 230 | 3/2/2022 7:53:56 AM | 12 | 34 | 230 | |||||||||||||||||||
| 0 | 501 | 9/9/2020 5:45:46 AM | 11/10/2021 12:54:06 PM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 27 | 3 | 731 | 39 | 39 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-23T08:31:41.901Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T08:44:10.436Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T12:53:33.406Z"}] | 9 | 123 | 6 | 11/10/2021 12:54:06 PM | 39 | 39 | 6 | |||||||||||||||||||
| 0 | 500 | 9/9/2020 5:42:50 AM | 3/28/2022 7:08:29 AM | Water | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.<br><br>Six month Policy ,Processed <b>Journal Number</b>: [553756]</td></tr></tbody></table><br><b>RESPONSE QRC</b>: Six month Policy, Journal {553756} | 27 | 3 | 730 | 39 | 6 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T08:42:58.890Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-04T13:29:41.576Z"}] | 1 | 101 | 230 | 3/28/2022 7:08:29 AM | 6 | 39 | 230 | |||||||||||||||||||
| 0 | 128865 | 499 | 9/8/2020 1:34:46 PM | 3/28/2022 7:23:36 AM | Water Query | Please apply six months policy for the unread period 2019/02-2020/01<br/><b>Journal Number</b>: [BJ71826721] | 24 | 3 | 728 | 9 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"15","un":"chumab","dt":"2021-08-10T11:02:58.120Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T08:41:21.750Z"}] | 1 | 101 | 14 | 9 | 14 | |||||||||||||||||||||
| 0 | 498 | 9/8/2020 12:58:36 PM | 11/10/2021 1:10:06 PM | Log Query | <p class="MsoNormal">Please help me with thisaccount: 10357868 (new owner) / 10291569 (old owner)<o:p></o:p></p><p class="MsoNormal">Consumer is under administration, I am busy giving amountsto the administrator. But now I see there is a previous owners accountthat still has the water meter and charges on – which I am sure resulted in thehand over on that account as well. Is it maybe that the account was neverclosed off properly and meter transferred$682 I need to know if the newowner is liable for all the debt, as I see they don’t have a water meter – Iassume they are, but do not want to just add to the administration debt withoutconfirmation.<o:p></o:p></p> | 27 | 3 | 727 | 67 | 67 | 2 | 23 | 6 | 59 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T08:39:48.713Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-10T13:09:33.983Z"}] | 6 | 122 | 12 | 11/10/2021 1:10:06 PM | 68 | 68 | 12 | |||||||||||||||||||
| 0 | 497 | 9/8/2020 12:56:54 PM | 3/28/2022 7:10:22 AM | SIX MONTHS POLICY | <br/><b>Journal Number</b>: [undefined] | 27 | 3 | 726 | 11 | 11 | 2 | 23 | 1 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T10:12:55.386Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-13T11:39:50.274Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-13T11:49:32.305Z"}] | 1 | 101 | 17 | 3/28/2022 7:10:22 AM | 11 | 11 | 17 | ||||||||||||||||||||
| 0 | 496 | 9/8/2020 10:40:50 AM | 3/28/2022 7:10:22 AM | six moths policy | <br/><b>Journal Number</b>: [171421] | 27 | 3 | 724 | 11 | 11 | 2 | 23 | 1 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-13T09:11:29.189Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-13T11:50:26.105Z"}] | 1 | 101 | 11 | 3/28/2022 7:10:22 AM | 11 | 11 | 11 | ||||||||||||||||||||
| 0 | 495 | 9/8/2020 10:13:28 AM | 10/27/2021 8:36:58 AM | Log Query | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="31" style="mso-height-source:userset;height:23.45pt"> <td height="31" class="xl65" width="668" style="height:23.45pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 723 | 39 | 39 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T08:35:39.270Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T08:36:43.291Z"}] | 9 | 123 | 14 | 10/27/2021 8:36:58 AM | 39 | 39 | 14 | |||||||||||||||||||
| 0 | 128430 | 494 | 9/8/2020 10:07:28 AM | 10/14/2021 11:20:28 AM | six months | Journal Done | 27 | 3 | 722 | 33 | 33 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T11:20:05.114Z"}] | 1 | 101 | 17 | 10/14/2021 11:20:28 AM | 33 | 33 | 17 | ||||||||||||||||||
| 0 | 493 | 9/8/2020 9:48:14 AM | 3/28/2022 7:10:22 AM | SIX MONTHS POLICY TO BE IMPLEMENTED | <br/><b>Journal Number</b>: [171350]<br/><b>Journal Amount</b>: [1360.35] | 27 | 3 | 721 | 11 | 11 | 2 | 23 | 1 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-10-08T09:23:21.791Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-13T11:49:53.377Z"}] | 1 | 101 | 3/28/2022 7:10:22 AM | 11 | 11 | 13 | |||||||||||||||||||||
| 0 | 492 | 9/8/2020 9:39:04 AM | 4/12/2022 9:43:30 AM | 6 months policy | the period of the big consumption is less than six months. | 27 | 3 | 720 | 7 | 7 | 2 | 23 | 1 | 48 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:51:46.416Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:54:13.698Z"}] | 1 | 48 | 4/12/2022 9:43:30 AM | 7 | 7 | 12 | ||||||||||||||||||||
| 0 | 491 | 9/8/2020 9:31:58 AM | 4/12/2022 9:43:30 AM | 6 months policy | 6 months policy to be processed<div>debt written off 2021/06</div> | 27 | 3 | 719 | 7 | 13 | 3 | 23 | 1 | 48 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-05-30T10:54:02.120Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T08:34:46.545Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-13T11:38:43.122Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-13T11:39:19.805Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2022-02-13T10:34:10.249Z"}] | 1 | 101 | 12 | 4/12/2022 9:43:30 AM | 13 | 7 | 12 | |||||||||||||||||||
| 0 | 490 | 9/8/2020 8:57:49 AM | 3/28/2022 7:10:22 AM | six months policy | <br/><b>Journal Number</b>: [undefined] | 27 | 3 | 718 | 11 | 11 | 2 | 23 | 1 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-13T07:36:10.732Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-13T08:23:32.266Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-13T08:24:28.401Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T06:50:06.179Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-13T11:37:35.205Z"}] | 1 | 101 | 17 | 3/28/2022 7:10:22 AM | 11 | 11 | 17 | ||||||||||||||||||||
| 0 | 489 | 9/8/2020 8:40:21 AM | 4/12/2022 9:43:30 AM | 6 months policy | six months policy to be processed<div>account in order ,readings up-to-date</div> | 27 | 3 | 717 | 7 | 7 | 2 | 23 | 1 | 48 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:07:23.144Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T09:08:22.408Z"}] | 1 | 48 | 4/12/2022 9:43:30 AM | 7 | 7 | 12 | ||||||||||||||||||||
| 0 | 488 | 9/8/2020 8:20:14 AM | 3/28/2022 7:10:22 AM | 27 | 3 | 716 | 11 | 11 | 23 | 1 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-06T07:49:06.938Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-06T07:49:57.147Z"}] | 1 | 3/28/2022 7:10:22 AM | 11 | 11 | 11 | |||||||||||||||||||||||||
| 0 | 487 | 9/8/2020 7:50:33 AM | 4/12/2022 9:43:30 AM | leak repaired | leak repaired, documents submitted<div>check reading requested.</div><div>Journal Done<br><div><br></div></div> | 27 | 3 | 715 | 7 | 7 | 2 | 23 | 1 | 48 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:41:27.509Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T07:18:23.998Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-13T11:38:11.904Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T11:32:04.542Z"}] | 1 | 96 | 17 | 4/12/2022 9:43:30 AM | 7 | 7 | 17 | |||||||||||||||||||
| 0 | 127739 | 486 | 9/7/2020 2:59:36 PM | 2/24/2022 11:21:35 AM | Water | Consumer is complaining that he's been charged too much on water for the past few months<div>journal done</div> | 27 | 3 | 714 | 9 | 9 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-14T09:42:03.615Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-13T10:33:47.424Z"}] | 1 | 101 | 6 | 2/24/2022 11:21:35 AM | 9 | 9 | 6 |