Details
Conversation
-
EscalationLevel
-
0
-
LatestCall
-
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
493
-
LatestTicket
-
-
CreatedAt
-
9/8/2020 9:48:14 AM
-
UpdatedAt
-
3/28/2022 7:10:22 AM
-
Subject
-
SIX MONTHS POLICY TO BE IMPLEMENTED
-
Description
-
<br/><b>Journal Number</b>: [171350]<br/><b>Journal Amount</b>: [1360.35]
-
Priority
-
-
Disposition
-
27
-
ConversationType
-
3
-
Parent
-
-
Account
-
721
-
OpenedBy
-
11
-
AssignedTo
-
11
-
Region
-
2
-
Department
-
23
-
QueryType
-
1
-
SubQueryType
-
-
Escalation
-
-
EscalationCron
-
-
History
-
[{"op":"R","uid":"2","un":"debbiecr","dt":"2021-10-08T09:23:21.791Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-13T11:49:53.377Z"}]
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
1
-
Subcategory
-
101
-
CreatedBy1
-
-
UpdatedBy1
-
-
ResolvedAt
-
3/28/2022 7:10:22 AM
-
Thread
-
-
ResolvedBy
-
11
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
11
-
Updator
-
13