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EscalationLevel
0
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
497
LatestTicket
CreatedAt
9/8/2020 12:56:54 PM
UpdatedAt
3/28/2022 7:10:22 AM
Subject
SIX MONTHS POLICY
Description
<br/><b>Journal Number</b>: [undefined]
Priority
Disposition
27
ConversationType
3
Parent
Account
726
OpenedBy
11
AssignedTo
11
Region
2
Department
23
QueryType
1
SubQueryType
Escalation
EscalationCron
History
[{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T10:12:55.386Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-13T11:39:50.274Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-13T11:49:32.305Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
101
CreatedBy1
UpdatedBy1
17
ResolvedAt
3/28/2022 7:10:22 AM
Thread
ResolvedBy
11
WasCreatedByCustomer
HasIvrcall
Creator
11
Updator
17
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