Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1327 | 2/8/2021 9:00:27 AM | 8/15/2021 10:03:53 AM | METER READING QUERY | Account terminated | 27 | 3 | 1329 | 33 | 2 | 23 | 77 | 44 | [{"op":"R","uid":"33","un":"luxolon","dt":"2021-02-08T08:57:14.294Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:03:20.840Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:03:50.904Z"}] | 77 | 44 | 8/15/2021 10:03:53 AM | 33 | 12 | |||||||||||||||||||||||
| 1328 | 2/8/2021 8:51:50 AM | 3/28/2022 7:25:06 AM | Overcharge-water | Overcharge on water for January 2021.<div><br></div><div>Jan 2021 charged on normal consumption as per reading. Consumer to advise if any leaks were repaired</div><div><br><div>6 MONTHS POLICY JOURNAL DONE for the 2020/04/25 billing</div><br><b>Journal Number</b>: [439986]</div><br/><b>Journal Amount</b>: [-R1,222.27] | 27 | 3 | 1330 | 17 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-08T08:48:37.750Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-17T10:59:56.628Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:29:30.114Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-12-05T09:24:35.902Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-27T11:00:33.829Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-27T11:03:09.106Z"}] | 1 | 101 | 3 | 3/28/2022 7:25:06 AM | 17 | 3 | ||||||||||||||||||||||
| 1326 | 2/8/2021 8:45:18 AM | 2/2/2022 1:21:32 PM | Water | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. <div><p class="MsoNormal"><span lang="EN-ZA">Query Closed as there is no identifiable query or information provided to assess further.<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">• The account is affected with stage 3 water restriction tariffs as the current consumption exceeds 21+kl<o:p></o:p></span></p></div> | 27 | 3 | 1328 | 58 | 4 | 23 | 1 | 67 | 402 | [{"op":"R","uid":"59","un":"lulamad","dt":"2021-02-08T08:42:03.917Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:28:31.113Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T08:55:04.891Z"}] | 9 | 123 | 17 | 2/2/2022 1:21:32 PM | 59 | 17 | |||||||||||||||||||||
| 1325 | 2/8/2021 8:41:09 AM | 3/2/2022 8:22:38 AM | Water query | incorrect readings, sent for check readings. | 27 | 3 | 1327 | 37 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-08T08:37:56.887Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:27:11.920Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T09:04:14.441Z"}] | 1 | 50 | 17 | 3/2/2022 8:22:38 AM | 37 | 17 | ||||||||||||||||||||||
| 1324 | 2/8/2021 8:32:53 AM | 2/2/2022 1:21:32 PM | water | check reading requested | 27 | 3 | 1326 | 58 | 4 | 23 | 77 | 44 | [{"op":"R","uid":"59","un":"lulamad","dt":"2021-02-08T08:29:38.455Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-21T07:35:15.193Z"}] | 77 | 44 | 2/2/2022 1:21:32 PM | 59 | 12 | |||||||||||||||||||||||
| 1323 | 2/8/2021 8:29:36 AM | 2/2/2022 12:28:44 PM | High water consumption | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-02-08T08:26:23.106Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:26:41.835Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T10:41:20.034Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 1322 | 2/8/2021 8:29:19 AM | 3/2/2022 8:22:38 AM | Water query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. <div><p class="MsoNormal"><span lang="EN-ZA">Query Closed as there is no identifiable query or information provided to assess further.<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">• The account is affected with stage 3 water restriction tariffs as the current consumption exceeds 21+kl<o:p></o:p></span></p></div> | 27 | 3 | 1325 | 37 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-08T08:26:05.944Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:26:13.220Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T08:45:52.748Z"}] | 9 | 123 | 17 | 3/2/2022 8:22:38 AM | 37 | 17 | ||||||||||||||||||||||
| 1321 | 2/8/2021 7:44:42 AM | 2/8/2021 7:44:44 AM | 2 | 1324 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-02-08T07:41:28.830Z"}] | 39 | |||||||||||||||||||||||||||||||||||
| 1320 | 2/8/2021 7:39:52 AM | 3/28/2022 6:33:19 AM | Meter Replaced with Smart Meter | Old meter to be removed. Allocated to to Billing <div><br></div><div>Old meter removed and interims will be reversed with Feb account run</div> | 27 | 3 | 1321 | 3 | 2 | 23 | 1 | 45 | 428 | [{"op":"R","uid":"3","un":"fareezar","dt":"2021-02-08T07:36:38.468Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-02-08T10:48:35.595Z"}] | 1 | 45 | 3/28/2022 6:33:19 AM | 3 | 3 | ||||||||||||||||||||||
| 1319 | 2/8/2021 7:38:00 AM | 3/2/2022 8:22:38 AM | water query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. <div><p class="MsoNormal"><span lang="EN-ZA">Query Closed as there is no identifiable query or information provided to assess further.<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">• The account is affected with stage 3 water restriction tariffs as the current consumption exceeds 21+kl<o:p></o:p></span></p></div> | 27 | 3 | 1322 | 37 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-08T07:34:47.146Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:25:45.898Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T08:53:00.412Z"}] | 9 | 123 | 17 | 3/2/2022 8:22:38 AM | 37 | 17 | ||||||||||||||||||||||
| 1318 | 2/8/2021 6:49:23 AM | 3/28/2022 6:35:04 AM | Incorrect meter reading | Incorrect meter reading consumer submited plumbers letter<br><b>Journal Number</b>: [880168]<div><br></div><div><b>RESPONSE QRC</b>: Leak Cr, Journal {880168}Authorized.</div> | 27 | 3 | 1320 | 5 | 2 | 23 | 77 | 96 | [{"op":"R","uid":"33","un":"luxolon","dt":"2021-02-08T06:49:50.915Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-08-14T06:57:18.044Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-21T10:03:41.473Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:24:27.666Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-29T13:24:36.414Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T12:18:19.471Z"}] | 1 | 111 | 230 | 3/28/2022 6:35:04 AM | 5 | 230 | ||||||||||||||||||||||
| 1317 | 2/6/2021 11:47:50 AM | 8/28/2021 6:38:17 AM | WATER QUERY | WATER QUERY<div><br></div><div>DEBT WRITTEN OFF</div> | 27 | 3 | 1319 | 33 | 3 | 23 | 77 | 67 | [{"op":"R","uid":"33","un":"luxolon","dt":"2021-02-06T11:47:52.102Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-28T06:33:26.051Z"}] | 77 | 67 | 8/28/2021 6:38:17 AM | 33 | 6 | |||||||||||||||||||||||
| 1316 | 2/6/2021 11:44:06 AM | 11/10/2021 12:02:36 PM | water query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. | 27 | 3 | 1318 | 33 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"33","un":"luxolon","dt":"2021-02-06T11:44:08.475Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-17T09:34:38.079Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:24:01.805Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T12:02:30.218Z"}] | 9 | 123 | 6 | 11/10/2021 12:02:36 PM | 33 | 6 | ||||||||||||||||||||||
| 1315 | 2/6/2021 11:40:23 AM | 10/13/2021 10:08:33 AM | water query | high water consumption<div>Journal Done</div> | 27 | 3 | 1317 | 33 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"33","un":"luxolon","dt":"2021-02-06T11:40:25.642Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-13T10:05:34.541Z"}] | 1 | 101 | 17 | 10/13/2021 10:08:33 AM | 33 | 17 | ||||||||||||||||||||||
| 1314 | 2/6/2021 11:12:49 AM | 2/25/2022 9:01:52 AM | water query | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. <div><p class="MsoNormal"><span lang="EN-ZA">Query Closed as there is no identifiable query or information provided to assess further.<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">• The account is affected with stage 3 water restriction tariffs as the current consumption exceeds 21+kl<o:p></o:p></span></p></div> | 27 | 3 | 1316 | 29 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-06T11:12:51.668Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:23:30.965Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T08:43:23.867Z"}] | 9 | 123 | 17 | 2/25/2022 9:01:52 AM | 29 | 17 | ||||||||||||||||||||||
| 1313 | 2/6/2021 11:06:47 AM | 2/25/2022 9:01:52 AM | water query | high water consumption | 4 | 3 | 1315 | 29 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-06T11:06:49.277Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-23T08:40:37.698Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:22:20.563Z"}] | 77 | 67 | 20 | 2/25/2022 9:01:52 AM | 29 | 20 | ||||||||||||||||||||||
| 1312 | 2/6/2021 11:02:50 AM | 4/12/2022 9:47:18 AM | water query | <div><br></div><div><table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse; width: 501pt;"><tbody><tr height="31" style="height: 23.45pt;"><td height="31" class="xl63" width="668" style="height: 23.45pt; width: 501pt;">06 Month Policy adjustment 2021/06</td></tr></tbody></table></div><br><b>Journal Amount</b>: [-R7,876.33]<br><b>Journal Number</b>: [439769] | 27 | 3 | 1314 | 10 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-06T11:02:53.005Z"},{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-20T07:43:45.443Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-27T12:20:12.200Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-12-06T12:22:31.866Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-12-06T12:27:36.452Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-12-06T12:28:07.812Z"}] | 1 | 101 | 3 | 4/12/2022 9:47:18 AM | 10 | 3 | ||||||||||||||||||||||
| 1310 | 2/6/2021 10:54:44 AM | 2/6/2021 10:54:54 AM | 2 | [{"op":"R","uid":"9","un":"masibuleley","dt":"2021-02-06T10:56:19.206Z"}] | 9 | ||||||||||||||||||||||||||||||||||||
| 1310 | 2/6/2021 10:54:29 AM | 2/6/2021 10:54:29 AM | 2 | ||||||||||||||||||||||||||||||||||||||
| 1310 | 2/6/2021 10:50:04 AM | 2/6/2021 10:50:09 AM | 2 | [{"op":"R","uid":"9","un":"masibuleley","dt":"2021-02-06T10:51:31.952Z"}] | 9 |