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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
1324
LatestTicket
CreatedAt
2/8/2021 8:32:53 AM
UpdatedAt
2/2/2022 1:21:32 PM
Subject
water
Description
check reading requested
Priority
Disposition
27
ConversationType
3
Parent
Account
1326
OpenedBy
AssignedTo
58
Region
4
Department
23
QueryType
77
SubQueryType
44
Escalation
EscalationCron
History
[{"op":"R","uid":"59","un":"lulamad","dt":"2021-02-08T08:29:38.455Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-21T07:35:15.193Z"}]
CreatedBy
UpdatedBy
Category
77
Subcategory
44
CreatedBy1
UpdatedBy1
ResolvedAt
2/2/2022 1:21:32 PM
Thread
ResolvedBy
59
WasCreatedByCustomer
HasIvrcall
Creator
Updator
12
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