Details

Conversation

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
1316
LatestTicket
CreatedAt
2/6/2021 11:44:06 AM
UpdatedAt
11/10/2021 12:02:36 PM
Subject
water query
Description
Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. 
Priority
Disposition
27
ConversationType
3
Parent
Account
1318
OpenedBy
AssignedTo
33
Region
2
Department
23
QueryType
77
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"33","un":"luxolon","dt":"2021-02-06T11:44:08.475Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-17T09:34:38.079Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:24:01.805Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-10T12:02:30.218Z"}]
CreatedBy
UpdatedBy
Category
9
Subcategory
123
CreatedBy1
UpdatedBy1
6
ResolvedAt
11/10/2021 12:02:36 PM
Thread
ResolvedBy
33
WasCreatedByCustomer
HasIvrcall
Creator
Updator
6