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Customer
1328
LatestTicket
CreatedAt
2/8/2021 8:51:50 AM
UpdatedAt
3/28/2022 7:25:06 AM
Subject
Overcharge-water
Description
Overcharge on water for January 2021.<div><br></div><div>Jan 2021 charged on normal consumption as per reading. Consumer to advise if any leaks were repaired</div><div><br><div>6 MONTHS POLICY JOURNAL DONE for the 2020/04/25 billing</div><br><b>Journal Number</b>: [439986]</div><br/><b>Journal Amount</b>: [-R1,222.27]
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27
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3
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Account
1330
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17
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23
QueryType
77
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67
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History
[{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-08T08:48:37.750Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-17T10:59:56.628Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:29:30.114Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-12-05T09:24:35.902Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-27T11:00:33.829Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-27T11:03:09.106Z"}]
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1
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101
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UpdatedBy1
3
ResolvedAt
3/28/2022 7:25:06 AM
Thread
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17
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