Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1350 | 2/8/2021 10:49:15 AM | 10/28/2021 6:40:05 AM | CHECK METER READINGS | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. <br> | 4 | 3 | 1348 | 33 | 2 | 1 | 77 | 48 | [{"op":"R","uid":"33","un":"luxolon","dt":"2021-02-08T10:46:02.522Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-16T07:15:26.792Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:39:47.799Z"}] | 1 | 111 | 20 | 10/28/2021 6:40:05 AM | 33 | 20 | ||||||||||||||||||||||
| 1349 | 2/8/2021 10:48:15 AM | 2/25/2022 9:01:52 AM | water query | <p class="MsoNormal"><b><u><span lang="EN-ZA">RECOMMENDED: Customer is advised to</span></u></b><span lang="EN-ZA">:<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">1. Have the premises assessed for any undetected leaks (if leaks are repaired, to log a new query with a signed copy of the plumbers letter stating what was repaired, date of repairs and account information; or<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">2. If no leaks found, try and reduce the monthly usage to 20kl or less to avoid penalty charges; or<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">3. (if possible) take a picture of the meter with reading, compare with current statement and forward it to <a href="mailto:meterreading@buffalocity.gov.za">meterreading@buffalocity.gov.za</a> <o:p></o:p></span></p><p class="MsoNormal">and monitor for low consumption to make average.</p> | 27 | 3 | 1347 | 29 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-08T10:45:02.564Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:37:52.021Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T08:56:08.335Z"}] | 9 | 123 | 17 | 2/25/2022 9:01:52 AM | 29 | 17 | ||||||||||||||||||||||
| 1347 | 2/8/2021 10:46:26 AM | 11/13/2021 9:49:21 AM | high consumption of water | consumer to submit leak letter<br/><b>Monitoring Reason</b>: [consumer to submit leak letter] | 27 | 3 | 1346 | 12 | 2 | 23 | 1 | 50 | 2014 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-02-08T10:46:54.581Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-12T10:50:55.548Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:36:19.241Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T09:49:06.196Z"}] | 1 | 96 | 17 | 11/13/2021 9:49:21 AM | 12 | 17 | |||||||||||||||||||||
| 1347 | 2/8/2021 10:37:11 AM | 10/28/2021 6:36:10 AM | water leak repaired ,plumbers submitted | leak credit captured<br/><b>Journal Number</b>: [204673] | 28 | 3 | 1346 | 2 | 23 | 1 | 50 | 425 | [{"op":"R","uid":"12","un":"thembesas","dt":"2021-02-08T10:37:39.023Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-09T06:29:12.787Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:35:54.958Z"}] | 1 | 96 | 20 | 20 | ||||||||||||||||||||||||
| 1346 | 2/8/2021 10:36:16 AM | 3/2/2022 8:22:38 AM | Water | Water is being overcharged. | 27 | 3 | 1345 | 37 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-08T10:33:03.476Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-16T11:42:36.309Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-16T11:42:49.401Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-16T11:45:28.901Z"}] | 1 | 112 | 4 | 3/2/2022 8:22:38 AM | 37 | 4 | ||||||||||||||||||||||
| 1345 | 2/8/2021 10:20:46 AM | 2/25/2022 9:01:52 AM | readings | ADJUSTED | 27 | 3 | 1344 | 29 | 2 | 23 | 77 | 48 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-08T10:17:33.255Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-14T07:00:17.539Z"}] | 93 | 119 | 11 | 2/25/2022 9:01:52 AM | 29 | 11 | ||||||||||||||||||||||
| 1344 | 2/8/2021 10:15:28 AM | 6/16/2022 9:05:49 AM | water query | High consumption, consumer to check for leaks and send plumbers invoice if any leaks<div><b>Consumer is disputing the fact that Consumer owes BCM</b> .requesting of <b>Re-calculation</b> as the consumer has been paying since July and <b>requesting Credit</b>, Investigation low consumption Readings attached.</div> | 30 | 3 | 1343 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-08T10:12:15.300Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-08-29T09:25:41.401Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-20T12:30:55.945Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-20T12:36:55.066Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-20T12:40:02.289Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:33:18.657Z"}] | 1 | 111 | 20 | 133419 | 20 | ||||||||||||||||||||||||
| 1343 | 2/8/2021 10:09:28 AM | 2/25/2022 9:01:52 AM | incorrect meter readings | readings up-to-date | 27 | 3 | 1342 | 29 | 2 | 23 | 77 | 48 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-08T10:06:14.795Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T07:37:59.230Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:56:40.412Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:56:59.066Z"}] | 77 | 48 | 2/25/2022 9:01:52 AM | 29 | 12 | |||||||||||||||||||||||
| 1340 | 2/8/2021 10:06:39 AM | 3/2/2022 8:22:38 AM | Water | <div>Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. <br></div><div>Duplicate query</div> | 27 | 3 | 1341 | 37 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-08T10:03:26.103Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:32:52.152Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T09:02:17.647Z"}] | 9 | 123 | 17 | 3/2/2022 8:22:38 AM | 37 | 17 | ||||||||||||||||||||||
| 1341 | 2/8/2021 9:56:38 AM | 12/1/2021 10:35:11 AM | ACCOUNT QUERY | ACCOUNT QUERY<br/><b>Journal Number</b>: [121166]<br/><b>Journal Amount</b>: [247909.90] | 27 | 3 | 1340 | 75 | 4 | 23 | 77 | 108 | [{"op":"R","uid":"33","un":"luxolon","dt":"2021-02-08T09:53:24.966Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T07:37:27.618Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-09-02T07:08:35.192Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:31:55.410Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T12:56:53.064Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-12-01T10:34:41.655Z"}] | 1 | 101 | 2 | 12/1/2021 10:35:11 AM | 173 | 2 | ||||||||||||||||||||||
| 1338 | 2/8/2021 9:42:13 AM | 10/14/2021 10:03:34 AM | WATER QUERY | WATER QUERY<div>Journal Done</div> | 27 | 3 | 1338 | 33 | 2 | 23 | 1 | 67 | 418 | [{"op":"R","uid":"33","un":"luxolon","dt":"2021-02-08T09:38:59.543Z"},{"op":"R","uid":"33","un":"luxolon","dt":"2021-02-08T09:41:30.324Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T10:03:21.055Z"}] | 1 | 101 | 17 | 10/14/2021 10:03:34 AM | 33 | 17 | |||||||||||||||||||||
| 1337 | 2/8/2021 9:37:33 AM | 11/11/2022 8:02:56 AM | Water | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. <div><br></div><div>QRC RESPONSE: Query Resolved 11.11.2022</div><div>Billing advised: The final reading for meter 2016090956 will reflect in the December 2022 statement for the removal reading taken on the 03.11.2022 and new meter 222057494 will be added on to account. </div><div><br></div><div>They have manually calculated a reading based on the closing reading provided by water works over the 92 days and have captured this reading onto account in order to reverse the interim charges on the account. </div><div>Final reading on meter 2016090956 will be removed in the December 2022 statement. </div><div>In reference to meter BORE-054 please refer to control 667742. This meter was removed as it was stuck and replace with meter 2016090956.</div> | 27 | 3 | 1337 | 5 | 2 | 23 | 1 | 67 | 416 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-08T09:34:20.578Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-16T12:12:04.688Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:31:22.893Z"}] | 9 | 123 | 20 | 3/2/2022 8:22:38 AM | 37 | 10 | |||||||||||||||||||||
| 1336 | 2/8/2021 9:32:08 AM | 2/2/2022 1:21:32 PM | WATER | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. <div><p class="MsoNormal"><b><u><span lang="EN-ZA">RECOMMENDED: Customer is advised to</span></u></b><span lang="EN-ZA">:<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">1. Have the premises assessed for any undetected leaks (if leaks are repaired, to log a new query with a signed copy of the plumbers letter stating what was repaired, date of repairs and account information; or<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">2. If no leaks found, try and reduce the monthly usage to 20kl or less to avoid penalty charges; or<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">3. (if possible) take a picture of the meter with reading, compare with current statement and forward it to <a href="mailto:meterreading@buffalocity.gov.za">meterreading@buffalocity.gov.za</a> <o:p></o:p></span></p></div> | 27 | 3 | 1336 | 58 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"59","un":"lulamad","dt":"2021-02-08T09:28:53.583Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-16T11:54:31.274Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:30:58.685Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T09:13:04.124Z"}] | 9 | 123 | 17 | 2/2/2022 1:21:32 PM | 59 | 17 | ||||||||||||||||||||||
| 1335 | 2/8/2021 9:31:13 AM | 2/8/2021 9:31:14 AM | 2 | ||||||||||||||||||||||||||||||||||||||
| 1333 | 2/8/2021 9:23:51 AM | 5/31/2021 8:08:49 AM | WATER QUERY | WATER QUERY<br/><b>Journal Amount</b>: [-R3572.91] | 27 | 3 | 1335 | 33 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"33","un":"luxolon","dt":"2021-02-08T09:20:38.523Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-31T08:08:35.194Z"}] | 77 | 67 | 5/31/2021 8:08:49 AM | 33 | 3 | |||||||||||||||||||||||
| 1334 | 2/8/2021 9:23:37 AM | 2/25/2022 9:01:52 AM | incorrect readings | readings up-to-date | 27 | 3 | 1334 | 29 | 2 | 23 | 77 | 48 | [{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-08T09:20:30.006Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:28:43.390Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T08:29:14.342Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-12T13:21:59.713Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-12T13:34:21.968Z"}] | 77 | 48 | 2/25/2022 9:01:52 AM | 29 | 230 | |||||||||||||||||||||||
| 1331 | 2/8/2021 9:16:17 AM | 2/2/2022 1:21:32 PM | INCORRRECT READING | Account terminated | 27 | 3 | 1333 | 58 | 4 | 23 | 1 | 44 | 409 | [{"op":"R","uid":"59","un":"lulamad","dt":"2021-02-08T09:13:03.016Z"},{"op":"R","uid":"59","un":"lulamad","dt":"2021-02-08T09:17:32.950Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:10:59.500Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-08-15T10:11:56.629Z"}] | 1 | 44 | 2/2/2022 1:21:32 PM | 59 | 12 | ||||||||||||||||||||||
| 1332 | 2/8/2021 9:14:59 AM | 3/2/2022 8:22:38 AM | Water | Overcharged for water <div>No query detected</div> | 27 | 3 | 1332 | 37 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-08T09:11:46.285Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-16T08:00:29.853Z"}] | 1 | 101 | 17 | 3/2/2022 8:22:38 AM | 37 | 17 | ||||||||||||||||||||||
| 1330 | 2/8/2021 9:07:35 AM | 2/2/2022 12:28:44 PM | high water consumption | <table border="0" cellpadding="0" cellspacing="0" width="668" style="border-collapse: collapse;width:501pt"><tbody><tr height="26" style="height:19.5pt"> <td height="26" class="xl65" width="668" style="height:19.5pt;width:501pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 72 | 2 | 23 | 77 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-02-08T09:04:21.984Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:30:27.097Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T10:39:33.033Z"}] | 9 | 123 | 14 | 2/2/2022 12:28:44 PM | 73 | 14 | |||||||||||||||||||||||
| 1329 | 2/8/2021 9:05:16 AM | 2/2/2022 1:21:32 PM | Water | Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. <div><p class="MsoNormal"><span lang="EN-ZA">Query Closed as there is no identifiable query or information provided to assess further.<o:p></o:p></span></p> <p class="MsoNormal"><span lang="EN-ZA">• The account is affected with stage 3 water restriction tariffs as the current consumption exceeds 21+kl<o:p></o:p></span></p></div> | 27 | 3 | 1331 | 58 | 4 | 23 | 77 | 67 | [{"op":"R","uid":"59","un":"lulamad","dt":"2021-02-08T09:02:00.761Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:29:57.774Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T08:54:11.293Z"}] | 9 | 123 | 17 | 2/2/2022 1:21:32 PM | 59 | 17 |