Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 1347
LatestTicket
CreatedAt: 2/8/2021 10:46:26 AM
UpdatedAt: 11/13/2021 9:49:21 AM
Subject: high consumption of water
Description: consumer to submit leak letter<br/><b>Monitoring Reason</b>: [consumer to submit leak letter]
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 1346
OpenedBy
AssignedTo: 12
Region: 2
Department: 23
QueryType: 1
SubQueryType: 50
Escalation
EscalationCron: 2014
History: [{"op":"R","uid":"12","un":"thembesas","dt":"2021-02-08T10:46:54.581Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-12T10:50:55.548Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:36:19.241Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-11-13T09:49:06.196Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 96
CreatedBy1
UpdatedBy1: 17
ResolvedAt: 11/13/2021 9:49:21 AM
Thread
ResolvedBy: 12
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 17