Details

Conversation

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
1344
LatestTicket
CreatedAt
2/8/2021 10:15:28 AM
UpdatedAt
6/16/2022 9:05:49 AM
Subject
water query
Description
High consumption, consumer to check for leaks and send plumbers invoice if any leaks<div><b>Consumer is disputing the fact that Consumer owes BCM</b> .requesting of <b>Re-calculation</b> as the consumer has been paying since July and <b>requesting Credit</b>, Investigation low consumption Readings attached.</div>
Priority
Disposition
30
ConversationType
3
Parent
Account
1343
OpenedBy
AssignedTo
Region
2
Department
23
QueryType
77
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"29","un":"thendekam","dt":"2021-02-08T10:12:15.300Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-08-29T09:25:41.401Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-20T12:30:55.945Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-20T12:36:55.066Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-20T12:40:02.289Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:33:18.657Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
111
CreatedBy1
UpdatedBy1
20
ResolvedAt
Thread
133419
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
Updator
20