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LatestCall
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IsOpen
Customer
1337
LatestTicket
CreatedAt
2/8/2021 9:37:33 AM
UpdatedAt
11/11/2022 8:02:56 AM
Subject
Water
Description
Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.&nbsp;<div><br></div><div>QRC RESPONSE: Query Resolved 11.11.2022</div><div>Billing advised: The final reading for meter 2016090956 will reflect in the December 2022 statement for the removal reading taken on the 03.11.2022 and new meter 222057494 will be added on to account.&nbsp;</div><div><br></div><div>They have manually calculated a reading based on the closing reading provided by water works over the 92 days and have captured this reading onto account in order to reverse the interim charges on the account.&nbsp;</div><div>Final reading on meter 2016090956 will be removed in the December 2022 statement.&nbsp;</div><div>In reference to meter BORE-054 please refer to control 667742. This meter was removed as it was stuck and replace with meter 2016090956.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
1337
OpenedBy
AssignedTo
5
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
416
History
[{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-08T09:34:20.578Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-10-16T12:12:04.688Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T06:31:22.893Z"}]
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UpdatedBy
Category
9
Subcategory
123
CreatedBy1
UpdatedBy1
20
ResolvedAt
3/2/2022 8:22:38 AM
Thread
ResolvedBy
37
WasCreatedByCustomer
HasIvrcall
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10